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Acqueon description
Acqueon is a software platform designed to help large businesses, particularly those with a focus on customer interaction, manage and improve their revenue. It does this through features that automate and optimize customer outreach across various channels like voice calls, emails, and text messages. Acqueon helps companies target the right customers, improve agent productivity, and ensure compliance with industry regulations. While particularly helpful for industries like finance and healthcare, its core focus on improving customer engagement and revenue generation makes it suitable for any large business seeking to enhance its customer interactions and maximize revenue opportunities.
What companies are using Acqueon?
Who is Acqueon best for
Acqueon helps large B2C businesses, especially in finance and healthcare, optimize customer interactions and boost revenue. Users praise its agile team, excellent customer service, and effective automation. However, some have noted integration difficulties and limited documentation. Acqueon offers omnichannel campaigns, compliance management, an intelligent dialer, automated outreach, CRM integration, real-time analytics, and a unified agent workspace.
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Ideal for medium to large businesses (101+ employees), especially large enterprises.
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Best fit for finance and healthcare companies focused on optimizing customer interactions.
Acqueon features
Supported Acqueon Campaigns orchestrates omnichannel campaigns, targeting prospects and customers across voice and digital platforms, streamlining engagement by integrating communication channels and automating processes. |
Supported Acqueon Compliance ensures adherence to regulations with features like call recording, TCPA, and PCI compliance, mitigating risk and protecting customer information. |
Supported Acqueon Dialer offers intelligent call routing and dialing, automating tasks like number dialing and call transfers, integrating with CRM systems for enhanced agent efficiency. |
Supported Acqueon Outreach automates multi-channel outreach across voice, email, SMS, and social media, enhancing customer engagement through targeted communication and follow-ups. |
Supported Acqueon integrates with existing CRM systems and business applications, streamlining data flow and providing a unified view of customer information. |
Supported Acqueon provides real-time analytics and reporting on KPIs like call volumes and agent performance, enabling data-driven decisions and optimizing resource allocation. |
Supported Acqueon offers a unified agent workspace consolidating customer information, interactions, and history, empowering agents with context for personalized interactions and efficient issue resolution. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Implementation
Acqueon reviews
We've summarised 53 Acqueon reviews (Acqueon G2 reviews) and summarised the main points below.
- Dedicated and agile team committed to project success.
- Excellent customer service and responsive support team.
- Flexible and customizable to meet diverse business needs.
- Effective automation of outbound dialing campaigns and compliance tracking.
- User-friendly interface for campaign management.
- Difficult integration with existing reporting platforms.
- Limited documentation and training resources require reliance on Acqueon for support.
- Communication barriers and time zone differences can pose challenges.
- Frequent bugs and software issues require ongoing troubleshooting.
- Product enhancements and bug fixes can introduce new issues.
Acqueon alternatives
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
TalkdeskAI contact center platform streamlining operations, improving customer experience.Read more
Acqueon FAQ
Acqueon is a software platform that helps large businesses optimize customer interactions and boost revenue. It offers omnichannel campaign management, intelligent dialing, automated outreach, and real-time analytics. Acqueon integrates with existing CRM systems and is particularly beneficial for finance and healthcare companies seeking improved customer engagement and revenue generation.
What is Acqueon and what does Acqueon do?
Acqueon is a software platform that helps large businesses optimize customer interactions and boost revenue. It offers omnichannel campaign management, intelligent dialing, automated outreach, and real-time analytics. Acqueon integrates with existing CRM systems and is particularly beneficial for finance and healthcare companies seeking improved customer engagement and revenue generation.
Acqueon integrates with existing CRM systems and business applications, streamlining data flow and providing a unified view of customer information. It also offers features like intelligent call routing and dialing, automating tasks such as number dialing and call transfers.
How does Acqueon integrate with other tools?
Acqueon integrates with existing CRM systems and business applications, streamlining data flow and providing a unified view of customer information. It also offers features like intelligent call routing and dialing, automating tasks such as number dialing and call transfers.
Acqueon's main competitors include Genesys Cloud CX, Five9, Talkdesk, and NICE CXone. These platforms offer similar features for customer interaction management, intelligent call routing, and analytics. Other alternatives like CloudTalk and Kixie focus on simplified communication and sales boosting.
What the main competitors of Acqueon?
Acqueon's main competitors include Genesys Cloud CX, Five9, Talkdesk, and NICE CXone. These platforms offer similar features for customer interaction management, intelligent call routing, and analytics. Other alternatives like CloudTalk and Kixie focus on simplified communication and sales boosting.
Yes, Acqueon is a legitimate software platform. G2 rates them 4.3/5 and users praise their dedicated team, excellent customer service, and effective automation features. However, some users mention integration difficulties and occasional bugs.
Is Acqueon legit?
Yes, Acqueon is a legitimate software platform. G2 rates them 4.3/5 and users praise their dedicated team, excellent customer service, and effective automation features. However, some users mention integration difficulties and occasional bugs.
Acqueon does not publicly disclose its pricing. Contact their sales team for a quote tailored to your specific business needs and to determine if Acqueon is worth the investment for your organization.
How much does Acqueon cost?
Acqueon does not publicly disclose its pricing. Contact their sales team for a quote tailored to your specific business needs and to determine if Acqueon is worth the investment for your organization.
Acqueon's customer service receives positive feedback, with users praising the team's dedication, responsiveness, and expertise. However, some have noted communication barriers and the need for improved documentation and training resources.
Is Acqueon customer service good?
Acqueon's customer service receives positive feedback, with users praising the team's dedication, responsiveness, and expertise. However, some have noted communication barriers and the need for improved documentation and training resources.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.