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Adyen description
Adyen is a global payment processing platform allowing businesses to accept payments online, in-app, and in-person. It connects directly to major credit card networks and supports various popular payment methods worldwide. Adyen provides a single platform for managing transactions, analyzing sales data, and mitigating fraud. Designed for businesses of all sizes, it's particularly attractive to companies seeking to streamline their payment operations and expand internationally.
Who is using Adyen?
Who is Adyen best for
We find that Adyen is a great fit for larger, global, digital, and omnichannel businesses, especially in e-commerce and retail, aiming to simplify and expand their payment operations. Users appreciate the wide range of payment methods and its single platform. Keep in mind that some users find the customer support lacking and the pricing complex..
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Perfect for companies with 1001+ employees looking for a robust payment platform to streamline operations.
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We find that Adyen is most often used by businesses in the e-commerce and retail industries.
Adyen features
Supported Expand your business: Easily add more payment methods and grow into new markets with local acquiring. |
Supported Connect online and offline: Create superior customer experiences using cross-channel insights. |
Supported Uncover areas for growth: Gain a deeper understanding of your business with all your global payment data in one place. |
Supported Manage fraud at scale: Protect your business by detecting and responding to fraud without impacting real transactions. |
Supported Get paid everywhere: Let your customers pay wherever and however they prefer. Work with one provider to accept, process, and settle payments. |
Supported Online payments: Accept payments on your website and in-app |
Supported In-person payments: Enhance your point of sale setup and choose a terminal for any need. |
Supported Unified Commerce: Connect your online and in-store payment data in one system. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Adyen reviews
We've summarised 65 Adyen reviews (Adyen TrustPilot reviews and Adyen G2 reviews) and summarised the main points below.
- Wide range of supported payment methods and global reach.
- Single platform for managing online, in-app, and in-person payments.
- Robust fraud prevention and security measures.
- Detailed reporting and analytics features.
- Easy integration with various platforms and e-commerce solutions.
- Difficult to contact support, often with no or slow responses.
- Account verification and pending transactions can take an unreasonably long time, sometimes weeks.
- Aggressive fraud prevention system often blocks legitimate transactions.
- Unclear and overly complex pricing structure, with hidden fees.
- Overly complicated platform and processes, particularly for bank account verification and API integrations.
Adyen pricing
The commentary is based on 14 reviews from Adyen G2 reviews and Adyen TrustPilot reviews.
We find that Adyen's pricing is a common concern. Some users consider it expensive, especially for low-volume businesses, while others mention hidden fees. However, some appreciate its global payment capabilities despite the costs.
Users sentiment
See the Adyen pricing page.
Adyen alternatives
Adyen FAQ
Adyen is a global payment platform that lets businesses accept payments online, in-app, and at physical stores. We find it particularly helpful for international businesses because it connects to major credit card networks and supports various payment methods worldwide. It also offers tools for managing transactions and preventing fraud.
What is Adyen and what does Adyen do?
Adyen is a global payment platform that lets businesses accept payments online, in-app, and at physical stores. We find it particularly helpful for international businesses because it connects to major credit card networks and supports various payment methods worldwide. It also offers tools for managing transactions and preventing fraud.
Adyen integrates with various e-commerce platforms and solutions, allowing businesses to connect their online and in-store payment data within a single system. We find this beneficial for managing transactions across multiple channels.
How does Adyen integrate with other tools?
Adyen integrates with various e-commerce platforms and solutions, allowing businesses to connect their online and in-store payment data within a single system. We find this beneficial for managing transactions across multiple channels.
We find that Adyen's main competitors include Stripe Payments, CSG Forte, checkout.com, PayPal, Planet Payments, and BlueSnap. Each offers various features and caters to different business needs.
What the main competitors of Adyen?
We find that Adyen's main competitors include Stripe Payments, CSG Forte, checkout.com, PayPal, Planet Payments, and BlueSnap. Each offers various features and caters to different business needs.
Yes, Adyen is a legitimate global payment platform. However, user reviews on G2 and Glassdoor mention difficulties with customer service, complex pricing, and aggressive fraud prevention. We advise carefully weighing these factors against its extensive features and global reach.
Is Adyen legit?
Yes, Adyen is a legitimate global payment platform. However, user reviews on G2 and Glassdoor mention difficulties with customer service, complex pricing, and aggressive fraud prevention. We advise carefully weighing these factors against its extensive features and global reach.
I'm sorry, but pricing information for Adyen is not available. We recommend contacting Adyen directly for detailed pricing information.
How much does Adyen cost?
I'm sorry, but pricing information for Adyen is not available. We recommend contacting Adyen directly for detailed pricing information.
In our experience, Adyen's customer service receives highly negative feedback. Users frequently report slow response times, difficulty contacting support, and unhelpful interactions. While some value the online resources, many find the lack of direct communication frustrating.
Is Adyen customer service good?
In our experience, Adyen's customer service receives highly negative feedback. Users frequently report slow response times, difficulty contacting support, and unhelpful interactions. While some value the online resources, many find the lack of direct communication frustrating.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.