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Atera description
Atera is an all-in-one IT management software that helps businesses monitor their networks, computers, and software. It provides tools for helpdesk ticketing, automated software patching, and remote access to devices for troubleshooting. Atera also boasts AI features that aim to speed up ticket resolution and automate tasks. It's designed to give you a central dashboard to oversee and manage your company's IT infrastructure.
Who is Atera best for
We find that Atera is a great all-in-one IT management solution, especially for small to medium-sized businesses and MSPs. Users love the per-technician pricing, ease of use, and seamless Splashtop integration. While some dislike the forced AI features and occasional slow loading speeds, the automation and remote access capabilities are highly valued. In our experience, it's a strong contender for those needing comprehensive IT oversight.
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Best for SMBs (1-1000 employees) seeking affordable, scalable IT management with per-technician pricing.
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Great for IT, software, telecommunications, and professional services seeking streamlined, automated IT management.
Atera features
Supported Remote Monitoring and Management: Monitor and manage unlimited devices at a fixed cost, anywhere, anytime. |
Supported Remote Access: Start sessions instantly and easily with AnyDesk, Splashtop, TeamViewer, or ScreenConnect. |
Supported Helpdesk and Ticketing: Respond to and resolve any issue with speed and efficiency using the power of AI. |
Supported Patch Management: Automate patching for Windows, macOS, and third-party software. |
Supported AI insights: Automate patching for Windows, macOS, and third-party software. |
Supported Network Discovery: Network Discovery provides complete security scans of your network in real time. |
Supported Proactive Monitoring: Gain complete visibility into your customer environments. Proactively address issues before they escalate, and exceed SLAs. |
Supported Reporting and Analytics: Provide white-label reports to your customers that demonstrate value. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Atera reviews
We've summarised 980 Atera reviews (Atera Software Advice reviews, Atera GetApp reviews, Atera TrustPilot reviews, Atera Capterra reviews and Atera G2 reviews) and summarised the main points below.
- Per-technician pricing model praised for affordability and scalability.
- Easy to use and navigate interface.
- Seamless integration with Splashtop for remote access.
- Automation features, including scripting and patching, are highly valued.
- Forced AI features are not useful for some users.
- Occasional slow loading speeds reported.
- Mobile app has limited functionality.
- Third-party app integration, particularly for antivirus, can be improved.
Atera pricing
The commentary is based on 255 reviews from Atera Capterra reviews, Atera G2 reviews, Atera GetApp reviews, Atera Software Advice reviews and Atera TrustPilot reviews.
All plans include: Ticketing & service portal Windows, Mac, and Linux support Classic reports IT automations 24/7 chat support
Users sentiment
See the Atera pricing page.
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Atera has a free trial.
Remote monitoring and alerts Splashtop (up to 2 concurrent sessions) Remote management Software management Person ID management Audit log (1 month retention) Support address (1 region) File view and transfer (up to 500 per month) Service portal
The magnitude of Professional, plus: Unlimited, concurrent sessions Remote access using AnyDesk IT automation Ticket auto-closing Custom asset types (up to 5) Audit log retention (up to 6 months) File view and transfer (up to 5000 per month) Support addresses (2 custom) Mobile app (iOS and Android)
The prowess of Expert, plus: Custom expiration reports (up to 10) Custom asset types (up to 20) Audit log retention (up to 1 year) File view and transfer (up to 50000 per month) Custom support addresses (unlimited) Demo recovery
The robustness of Master, plus: Single sign-on (SSO) Private software repository Azure AD continuous sync Custom domain Network discovery Custom repository (unlimited) Audit log retention (unlimited) Log out reasons Business Associated Agreement (BAA) Script custom fields
Atera alternatives
atera vs SuperOpsStreamlines IT services for MSPs, automating tasks and simplifying management.Read more
Atera FAQ
We find Atera to be a comprehensive IT management platform ideal for small and medium-sized businesses, and managed service providers. It offers tools like remote monitoring, helpdesk, patching, and AI-driven insights, all for a per-technician price. We believe its ease of use and robust features make it a strong contender.
What is Atera and what does Atera do?
We find Atera to be a comprehensive IT management platform ideal for small and medium-sized businesses, and managed service providers. It offers tools like remote monitoring, helpdesk, patching, and AI-driven insights, all for a per-technician price. We believe its ease of use and robust features make it a strong contender.
Atera integrates with popular remote access tools like AnyDesk, Splashtop, TeamViewer, and ScreenConnect. While it offers some other integrations, users have expressed a desire for improved third-party app integrations, especially for antivirus software.
How does Atera integrate with other tools?
Atera integrates with popular remote access tools like AnyDesk, Splashtop, TeamViewer, and ScreenConnect. While it offers some other integrations, users have expressed a desire for improved third-party app integrations, especially for antivirus software.
We find Atera's main competitors include Action1, NinjaOne, N-able N-sight RMM, and SuperOps. These alternatives offer similar features for IT management, including remote monitoring, patching, and helpdesk functionality. Some cater specifically to managed service providers (MSPs).
What the main competitors of Atera?
We find Atera's main competitors include Action1, NinjaOne, N-able N-sight RMM, and SuperOps. These alternatives offer similar features for IT management, including remote monitoring, patching, and helpdesk functionality. Some cater specifically to managed service providers (MSPs).
We find Atera to be a legitimate and safe IT management software. With generally positive reviews and a transparent per-technician pricing model, it appears to be a reliable choice for many businesses. We do recommend exploring the 30-day trial to ensure it fits your specific needs.
Is Atera legit?
We find Atera to be a legitimate and safe IT management software. With generally positive reviews and a transparent per-technician pricing model, it appears to be a reliable choice for many businesses. We do recommend exploring the 30-day trial to ensure it fits your specific needs.
Atera has three main pricing tiers: Professional at $149/technician/month, Expert at $189/technician/month, and Master at $219/technician/month. Enterprise pricing is custom. They also offer a 30-day free trial.
How much does Atera cost?
Atera has three main pricing tiers: Professional at $149/technician/month, Expert at $189/technician/month, and Master at $219/technician/month. Enterprise pricing is custom. They also offer a 30-day free trial.
We find that Atera's customer service is generally viewed positively. Users mention helpful and quick responses from the support team, especially through the chat feature. While some have experienced less knowledgeable support agents or slow response times, these instances appear to be less common.
Is Atera customer service good?
We find that Atera's customer service is generally viewed positively. Users mention helpful and quick responses from the support team, especially through the chat feature. While some have experienced less knowledgeable support agents or slow response times, these instances appear to be less common.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.