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Avaya Communications APIs

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Last updated on

Company health

Employee growth
6% decrease in the last year
Web traffic
24% decrease in the last quarter

Ratings

G2
4.2/5
(14)

Avaya Communications APIs description

Avaya Communications APIs let you build custom communication features into your existing business software and workflows. This allows for seamless integration of calls, video, messaging, and more, without needing to switch between different applications. It is suitable for mid-sized and larger companies across various industries. Avaya emphasizes a smooth transition by allowing you to keep your current systems and gradually add new features. They aim to improve customer experience, employee productivity, and overall business growth.


Who is Avaya Communications APIs best for

Avaya Communications APIs empower mid-size and large businesses to integrate calls, video, and messaging into their existing software. This streamlines workflows, improves customer experience, and boosts employee productivity. Avaya allows for gradual system modernization, ensuring a smooth transition while keeping existing systems intact.

  • Ideal for medium to large enterprises (101+ employees) seeking enhanced communication.

  • Suitable for businesses across various industries looking to modernize their communication systems.


Avaya Communications APIs features

Supported

Allows seamless integration of calls, video, messaging, and more into existing business applications.

Supported

Enables smooth transition by adding new features without disrupting existing workflows.

Supported

Empowers businesses to deliver superior customer engagement.

Supported

Provides unified tools to simplify work and reduce friction.

Supported

Drives measurable growth through stronger revenue and customer lifetime value.

Supported

Integrates AI and automation while keeping existing workflows intact.

Supported

Extends the reach of the platform through a robust ecosystem of integrations.


Avaya Communications APIs pricing

See the Avaya Communications APIs pricing page.


Avaya Communications APIs alternatives

  • Logo of Vonage Communications APIs (formerly Nexmo)
    Vonage Communications APIs (formerly Nexmo)
    Add global messaging, voice, and video to your apps.
    Read more
  • Logo of Twilio
    Twilio
    Add voice, video, and messaging to your app, easily.
    Read more
  • Logo of ZIWO
    ZIWO
    Cloud contact center connecting voice, SMS, and WhatsApp.
    Read more
  • Logo of Huawei Enterprise Communications Solution
    Huawei Enterprise Communications Solution
    Seamless communication and collaboration for modern business.
    Read more
  • Logo of Cequens
    Cequens
    Connect with customers globally via SMS, voice, and chat apps.
    Read more
  • Logo of Ecosmob
    Ecosmob
    Custom communication solutions built for your business needs.
    Read more

Avaya Communications APIs FAQ

  • What is Avaya Communications APIs and what does Avaya Communications APIs do?

    Avaya Communications APIs empower businesses to integrate communication features like calls, video, and messaging directly into their existing software. This streamlines workflows, enhances customer experiences, and boosts employee productivity by consolidating communication channels within familiar applications. It's ideal for mid-sized and larger companies.

  • How does Avaya Communications APIs integrate with other tools?

    Avaya Communications APIs integrate with existing business software and workflows, enabling seamless incorporation of communication features. This allows businesses to connect calls, video, messaging, and more directly within their current applications through a robust ecosystem of third-party integrations.

  • What the main competitors of Avaya Communications APIs?

    Top alternatives to Avaya Communications APIs include Vonage Communications APIs, Twilio, and ZIWO. These competitors offer similar communication features like voice, video, and messaging integration for various business applications. Other options include Huawei Enterprise Communications, Cequens, and Ecosmob.

  • Is Avaya Communications APIs legit?

    Avaya Communications APIs appear legitimate, offering integrations for calls, video, and messaging. G2 gives it a 4.2/5 rating, and it's designed for mid-size and larger businesses seeking enhanced communication workflows. However, recent LinkedIn employee growth has declined.

  • How much does Avaya Communications APIs cost?

    I cannot find pricing information for Avaya Communication APIs. Contact Avaya or an authorized partner to request a quote and determine if it's worth the investment for your needs.

  • Is Avaya Communications APIs customer service good?

    Based on reviews, Avaya Communications APIs' customer service is considered subpar. Users report difficulty reaching support and frustration with unresolved simple issues. While the platform offers work-from-anywhere capabilities, the poor customer service experience detracts from its value.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.