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AWS Enterprise Support description
AWS Enterprise Support is a premium support plan from Amazon Web Services designed for businesses with mission-critical applications on the AWS platform. It provides your company with a dedicated technical account manager, proactive preventative guidance, and access to specialized AWS experts. This plan aims to help businesses maximize the reliability, security, and efficiency of their AWS infrastructure.
Who is AWS Enterprise Support best for
AWS Enterprise Support is ideal for businesses with mission-critical apps on AWS, especially larger companies and those in regulated sectors like finance. We find it's particularly useful for companies that need a high level of support and proactive guidance to maximize the reliability and efficiency of their AWS infrastructure.
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Perfect for larger companies (1000+ employees) needing expert AWS support for mission-critical applications.
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In our experience, AWS Enterprise Support is a strong fit for companies in software, IT, and telecommunications industries.
AWS Enterprise Support features
Supported Proactive Planning: Proactive planning: It offers resources like the Technical Account Manager (TAM) who works with clients to define their strategic outcomes and create a custom support plan. It includes AWS Countdown, which helps assess operational readiness, identify risks, plan capacity, and involve designated engineers for project continuity and faster issue resolution. |
Supported Advisory Services: Advisory services: Focuses on ensuring applications and architecture are reliable, secure, performant, cost-effective, and sustainable. It includes Well-Architected Reviews to evaluate applications and operations, along with planning for improvement. |
Supported Cloud Expertise: Cloud expertise: Includes training programs to enhance teams' AWS knowledge. It offers AWS GameDays, Immersion Days, AWS Workshops, and AWS Hackathons. |
Supported Continuous Improvement: Continuous improvement: Provides tools and programs to improve AWS usage and adapt to evolving environments. This involves structured reviews, Strategic Business Reviews, and tools such as AWS Trusted Advisor and AWS Health. |
Supported Infrastructure Event Management: Infrastructure event management: Offers support for critical infrastructure events. This involves proactive communication, technical guidance, and coordination during events that could impact AWS services. It assists in diagnosing performance and availability problems related to these events. |
Supported Trusted Advisor: Trusted advisor: It includes AWS Trusted Advisor checks, and gives access to all core checks, plus additional checks covering cost optimization, performance, security, fault tolerance, and service limits. It provides guidance to optimize infrastructure and reduce costs. |
Supported Account Management: Account management: It offers a designated Technical Account Manager (TAM) to coordinate support and provide technical expertise to streamline operations. The TAM assists in architectural guidance, cost optimization, and best practices adoption. |
Supported Concierge Support: Concierge support team: Provides 24/7 access to a support team for immediate help with urgent issues, code-level debugging assistance, and rapid escalation if needed. It also offers guidance on integration, troubleshooting, and best practices. |
AWS Enterprise Support pricing
The commentary is based on 6 reviews from AWS Enterprise Support G2 reviews.
We find that users appreciate the comprehensive support and fast response times offered by AWS Enterprise Support. However, the prevailing sentiment is that the cost is high, even though the value is recognized. Some users suggest exploring ways to make it more affordable.
See the AWS Enterprise Support pricing page.
AWS Enterprise Support alternatives
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AWS Enterprise Support FAQ
AWS Enterprise Support is a premium support plan for businesses running critical applications on AWS. We find it provides a dedicated technical account manager, proactive guidance, and access to specialized experts, helping maximize reliability, security, and efficiency of your AWS infrastructure.
What is AWS Enterprise Support and what does AWS Enterprise Support do?
AWS Enterprise Support is a premium support plan for businesses running critical applications on AWS. We find it provides a dedicated technical account manager, proactive guidance, and access to specialized experts, helping maximize reliability, security, and efficiency of your AWS infrastructure.
AWS Enterprise Support integrates with your existing AWS infrastructure and tools like Trusted Advisor and AWS Health. We find this helps streamline operations and improve your overall AWS experience. It also offers specialized support through a Technical Account Manager.
How does AWS Enterprise Support integrate with other tools?
AWS Enterprise Support integrates with your existing AWS infrastructure and tools like Trusted Advisor and AWS Health. We find this helps streamline operations and improve your overall AWS experience. It also offers specialized support through a Technical Account Manager.
We find that the main competitors for AWS Enterprise Support include Microsoft Azure, Alibaba Cloud, and Google Cloud Platform. These alternatives offer similar enterprise-grade support and cloud solutions. Additionally, companies like Strategic Blue offer specialized AWS cost optimization, which some businesses might consider instead of the full Enterprise Support package.
What the main competitors of AWS Enterprise Support?
We find that the main competitors for AWS Enterprise Support include Microsoft Azure, Alibaba Cloud, and Google Cloud Platform. These alternatives offer similar enterprise-grade support and cloud solutions. Additionally, companies like Strategic Blue offer specialized AWS cost optimization, which some businesses might consider instead of the full Enterprise Support package.
Yes, AWS Enterprise Support is a legitimate service offered by Amazon Web Services. It's a premium support plan designed for businesses with critical applications relying on the AWS platform. We find it particularly helpful for those needing proactive guidance and dedicated support.
Is AWS Enterprise Support legit?
Yes, AWS Enterprise Support is a legitimate service offered by Amazon Web Services. It's a premium support plan designed for businesses with critical applications relying on the AWS platform. We find it particularly helpful for those needing proactive guidance and dedicated support.
AWS doesn't publicly share pricing for Enterprise Support. You'll need to contact their sales team for a custom quote based on your specific needs.
How much does AWS Enterprise Support cost?
AWS doesn't publicly share pricing for Enterprise Support. You'll need to contact their sales team for a custom quote based on your specific needs.
We find that AWS Enterprise Support customers appreciate the 24/7 availability and personalized support from dedicated technical account managers. While the cost is a concern for some, most users highlight the quick resolution of critical issues and proactive guidance as significant benefits.
Is AWS Enterprise Support customer service good?
We find that AWS Enterprise Support customers appreciate the 24/7 availability and personalized support from dedicated technical account managers. While the cost is a concern for some, most users highlight the quick resolution of critical issues and proactive guidance as significant benefits.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.