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Bevatel description
Bevatel is a cloud-based call center software company operating in the Middle East. It offers a suite of tools for businesses to manage customer interactions, including call handling, CRM, and multi-channel messaging. Bevatel emphasizes its integrated solutions, strong customer support, and mobile accessibility. While its primary focus is the Saudi Arabian market, its cloud-based platform can be used internationally.
What companies are using Bevatel?
Who is Bevatel best for
Bevatel is a cloud-based call center solution designed for businesses in the Middle East. It offers a suite of tools including call handling, CRM, and multi-channel messaging. Bevatel is suitable for businesses of all sizes seeking to improve customer interactions and streamline communication.
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Ideal for businesses of all sizes, from startups to large enterprises.
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Best fit for businesses in the Middle East, especially those in e-commerce or IT.
Bevatel features
Supported Bevatel's core offering is a cloud-based call center system accessible from computers and mobile devices, providing live panels, real-time reports, call recording, and integrations with systems like ERP and CRM. |
Supported Bevatel's Omnichannel Contact Center integrates channels like calls, emails, SMS, WhatsApp, social media, and live chat into a single interface, enabling efficient management, workflow automation, and real-time customer service. |
Supported Bevatel offers workforce optimization solutions, including workforce management, quality management, performance management, and analytics, designed to improve agent productivity and overall contact center efficiency. |
Supported Bevatel utilizes AI to automate tasks, analyze data, and personalize customer interactions, aiming to increase productivity, reduce costs, and improve customer experiences. |
Supported Bevatel offers CRM solutions to manage and analyze customer interactions and data, aiming to improve customer retention and drive sales growth. |
Supported Bevatel provides BPO services, allowing businesses to outsource tasks like payroll, HR, or accounting to focus on core functions. |
Bevatel pricing
The commentary is based on 5 reviews from Bevatel G2 reviews.
Bevatel's pricing is generally considered affordable and competitive, offering excellent value for its features. While one review mentioned the price could be cheaper, most users praise the cost-effectiveness of the platform and its robust communication features.
See the Bevatel pricing page.
Bevatel alternatives
TalkdeskAI contact center platform streamlining operations, improving customer experience.Read more
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
Bevatel FAQ
Bevatel is a cloud-based contact center software specializing in integrated solutions, including call handling, CRM, and multi-channel messaging. Designed for businesses of all sizes, particularly in the Middle East, Bevatel enhances customer interactions, optimizes agent productivity, and streamlines communication workflows. It offers cloud call center, omnichannel contact center, workforce optimization, AI, CRM, and BPO services.
What is Bevatel and what does Bevatel do?
Bevatel is a cloud-based contact center software specializing in integrated solutions, including call handling, CRM, and multi-channel messaging. Designed for businesses of all sizes, particularly in the Middle East, Bevatel enhances customer interactions, optimizes agent productivity, and streamlines communication workflows. It offers cloud call center, omnichannel contact center, workforce optimization, AI, CRM, and BPO services.
Bevatel integrates with various systems, including ERP and CRM, to streamline operations. Its omnichannel contact center further connects interactions across calls, emails, SMS, WhatsApp, social media, and live chat within a unified platform.
How does Bevatel integrate with other tools?
Bevatel integrates with various systems, including ERP and CRM, to streamline operations. Its omnichannel contact center further connects interactions across calls, emails, SMS, WhatsApp, social media, and live chat within a unified platform.
Top alternatives to Bevatel include Talkdesk, Genesys Cloud CX, Five9, CloudTalk, JustCall, and 3CX. These competitors offer similar features such as cloud-based call center solutions, omnichannel communication, and workforce optimization tools.
What the main competitors of Bevatel?
Top alternatives to Bevatel include Talkdesk, Genesys Cloud CX, Five9, CloudTalk, JustCall, and 3CX. These competitors offer similar features such as cloud-based call center solutions, omnichannel communication, and workforce optimization tools.
Yes, Bevatel is a legitimate cloud-based call center software company operating in the Middle East. G2 gives them a 4.9/5 star rating based on 12 reviews, and they boast strong customer support and accessible mobile options. Consider Bevatel safe for enhancing customer support and communications.
Is Bevatel legit?
Yes, Bevatel is a legitimate cloud-based call center software company operating in the Middle East. G2 gives them a 4.9/5 star rating based on 12 reviews, and they boast strong customer support and accessible mobile options. Consider Bevatel safe for enhancing customer support and communications.
Bevatel doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and requirements. Consider exploring alternatives with transparent pricing.
How much does Bevatel cost?
Bevatel doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and requirements. Consider exploring alternatives with transparent pricing.
Bevatel's customer service receives positive feedback. Users praise the support team's responsiveness, helpfulness, and professionalism, describing the support as "amazing" and "easy to deal with." Some users mention a 24/7 Arabic support option as a significant advantage.
Is Bevatel customer service good?
Bevatel's customer service receives positive feedback. Users praise the support team's responsiveness, helpfulness, and professionalism, describing the support as "amazing" and "easy to deal with." Some users mention a 24/7 Arabic support option as a significant advantage.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.