What is BMC Helix Remedyforce and what does BMC Helix Remedyforce do?

BMC Helix Remedyforce is a cloud-based IT service management (ITSM) solution built on Salesforce. It streamlines incident, problem, and change management with automation and self-service tools, boosting IT efficiency and responsiveness. Ideal for mid-sized companies wanting an integrated ITSM experience within their Salesforce environment.

How does BMC Helix Remedyforce integrate with other tools?

BMC Helix Remedyforce, built on Salesforce, seamlessly integrates with your existing Salesforce cloud environment. It also offers integrations for other tools, though specific integrations are not publicly listed and may require custom development or third-party connectors.

What the main competitors of BMC Helix Remedyforce?

Top alternatives to BMC Helix Remedyforce include Freshservice, SysAid, ServiceNow ITSM, and ITSM 365. These competitors offer similar IT service management features, often with more modern interfaces and varying pricing models.

Is BMC Helix Remedyforce legit?

Yes, BMC Helix Remedyforce is a legitimate IT service management solution. It's built on the Salesforce platform, offering a range of features from ticketing and change management to self-service portals and reporting. While some users find the UI outdated, others praise its customizability and Salesforce integration.

How much does BMC Helix Remedyforce cost?

BMC Helix Remedyforce pricing is not publicly available. Contact their sales team for a personalized quote based on your specific needs and requirements. This ITSM solution may be worth it, but obtaining a quote is essential for budget assessment.

Is BMC Helix Remedyforce customer service good?

BMC Helix Remedyforce receives mixed reviews regarding customer service. While some users appreciate the helpful resources and community support, others have encountered challenges with the platform's complexity and limitations, leading to a learning curve for new users.

BMC Helix Remedyforce

Website LinkedIn Twitter

Company health

Employee growth

No change in the last year

Web traffic

2% decrease in the last quarter

Financing

January 2005 - $5M

Ratings

3.9/5

(48)

2.6/5

(2)

BMC Helix Remedyforce description

BMC Helix Remedyforce is a cloud-based IT service management tool designed for mid-sized companies. Built on the Salesforce platform, it's easy to use and helps IT departments manage incidents, problems, and changes. It offers self-service tools for employees, automated workflows, and insightful reporting. Essentially, it helps IT become more efficient and improve how they respond to and resolve technical issues. It promises quick setup and integrates with your existing Salesforce environment.

Who is BMC Helix Remedyforce best for

BMC Helix Remedyforce is a cloud-based ITSM solution built on Salesforce, ideal for mid-sized companies. Users praise its ease of use for ticket management, reporting, and Salesforce integration. However, some find the UI outdated and initial setup complex. It offers a self-service portal, automated workflows, and robust IT asset management.

Best for mid-sized companies (101-1000 employees), limited fit for larger enterprises.
Well-suited for IT and telecommunications companies seeking robust ITSM.

BMC Helix Remedyforce features

Supported

Remedyforce offers an intuitive self-service portal accessible across various channels.

Supported

Remedyforce streamlines change management processes with automated workflows to reduce risks and enhance visibility.

Supported

Remedyforce offers proactive problem management features to identify and address issues before they impact users.

Supported

Remedyforce provides robust CMDB and asset management functionalities to track and manage IT assets effectively.

Supported

Being built on the Salesforce platform, Remedyforce seamlessly integrates with existing Salesforce cloud environments.

Supported

Remedyforce visualizes service performance and dependencies through comprehensive dashboards and reports.

BMC Helix Remedyforce reviews

We've summarised 48 BMC Helix Remedyforce reviews (BMC Helix Remedyforce G2 reviews) and summarised the main points below.

Pros of BMC Helix Remedyforce

Easy to use for ticket management and tracking.
Strong reporting and analytics capabilities.
Good integration with Salesforce.
Highly customizable to fit specific business needs.
Comprehensive ITSM solution with automation focus.

Cons of BMC Helix Remedyforce

UI is outdated and difficult to navigate.
Initial setup and customization can be complex and time-consuming.
Limited mobile app functionality.
Slow performance and occasional unresponsiveness.
Too many mandatory fields make ticket creation slow.

BMC Helix Remedyforce alternatives

Freshservice

Streamlined IT service management for happier teams.
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SysAid

Effortless IT service management, automating help desk and internal requests.
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ServiceNow IT Service Management

Streamlines IT, automates tasks, improves service, reduces costs.
Read more
Jira Service Management

Streamlines IT support, manages requests, and boosts team collaboration.
Read more
SolarWinds Service Desk

Streamlined IT help desk, asset tracking, and service management.
Read more
Startly

Manage IT projects, resources, and help desk, effortlessly.
Read more

BMC Helix Remedyforce FAQ

What is BMC Helix Remedyforce and what does BMC Helix Remedyforce do?

BMC Helix Remedyforce is a cloud-based IT service management (ITSM) solution built on Salesforce. It streamlines incident, problem, and change management with automation and self-service tools, boosting IT efficiency and responsiveness. Ideal for mid-sized companies wanting an integrated ITSM experience within their Salesforce environment.
How does BMC Helix Remedyforce integrate with other tools?

BMC Helix Remedyforce, built on Salesforce, seamlessly integrates with your existing Salesforce cloud environment. It also offers integrations for other tools, though specific integrations are not publicly listed and may require custom development or third-party connectors.
What the main competitors of BMC Helix Remedyforce?

Top alternatives to BMC Helix Remedyforce include Freshservice, SysAid, ServiceNow ITSM, and ITSM 365. These competitors offer similar IT service management features, often with more modern interfaces and varying pricing models.
Is BMC Helix Remedyforce legit?

Yes, BMC Helix Remedyforce is a legitimate IT service management solution. It's built on the Salesforce platform, offering a range of features from ticketing and change management to self-service portals and reporting. While some users find the UI outdated, others praise its customizability and Salesforce integration.
How much does BMC Helix Remedyforce cost?

BMC Helix Remedyforce pricing is not publicly available. Contact their sales team for a personalized quote based on your specific needs and requirements. This ITSM solution may be worth it, but obtaining a quote is essential for budget assessment.
Is BMC Helix Remedyforce customer service good?

BMC Helix Remedyforce receives mixed reviews regarding customer service. While some users appreciate the helpful resources and community support, others have encountered challenges with the platform's complexity and limitations, leading to a learning curve for new users.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.