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BoldDesk

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Last updated on

Company health

Employee growth
15% increase in the last year
Web traffic
4% decrease in the last quarter

Ratings

G2
4.6/5
(42)
Glassdoor
3.6/5
(427)

BoldDesk description

BoldDesk is a customer service software by Syncfusion designed for businesses of all sizes. It offers a suite of features including a ticketing system, live chat, knowledge base, and task management tools. BoldDesk stands out for its AI-powered features like automated ticket tagging and suggested responses. It aims to provide an affordable yet robust solution to streamline customer support operations and improve customer satisfaction.

Who is BoldDesk best for

BoldDesk is a cost-effective customer service software praised for its user-friendly interface and excellent support. It offers robust features like ticketing, live chat, and a knowledge base, making it ideal for businesses of all sizes. Some users mention limited notification customization and filtering options as areas for improvement.

  • Ideal for small to large businesses (1-1000+ employees), offering flexible plans.

  • A strong fit for B2B software and IT companies seeking streamlined customer service.

BoldDesk features

Supported

Offers an efficient end-to-end ticketing system to streamline support operations.

Supported

Supports real-time customer interactions on websites or apps.

Supported

Manages conversations from various platforms like WhatsApp and Facebook within a unified inbox.

Supported

Provides a centralized repository of information for customer self-service.

Supported

Allows for the creation and management of tasks associated with resolving tickets.

Supported

Employs Generative AI and automation to reduce support volume and boost efficiency.

Supported

Automates repetitive tasks to save time and streamline workflows.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.6

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+0.89

Reliability and Performance

Rather positive
+0.5

Ease of Implementation

Rather positive
+0.5

BoldDesk reviews

We've summarised 42 BoldDesk reviews (BoldDesk G2 reviews) and summarised the main points below.

Pros of BoldDesk
  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Cost-effective pricing, especially for non-profits and startups.
  • Robust features like ticket management, knowledge base, and automation.
  • Easy setup and onboarding process.
Cons of BoldDesk
  • Limited customization for email notifications.
  • Ticket filtering options are limited, lacking specific word search.
  • Mobile app functionality is lacking.
  • Plan upgrades are not flexible, requiring full upgrades instead of feature-specific ones.
  • Some advanced features require higher-tier subscriptions.

BoldDesk pricing

The commentary is based on 18 reviews from BoldDesk G2 reviews.

BoldDesk is praised for its affordability and cost-effectiveness, especially by small businesses and nonprofits. Users highlight its competitive pricing and value for money, making it a budget-friendly choice. Some users mention pricing jumps between tiers and limitations on ticket volumes in some plans.

Users sentiment

Rather positive
+0.6

See the BoldDesk pricing page.

  • BoldDesk has a free trial.

Scale
$49 per agent/month

Includes email ticketing, knowledge base, workflow automation, canned responses, agent signature, custom fields, custom views, custom domain, custom email templates, custom ticket status, web widgets and web forms.

Momentum
$129 per agent/month

All Scale features, plus: Live chat, WhatsApp & Facebook, Instagram & SMS, Ticket auto assignment, Ticket templates, Macros, CSAT surveys, Multiple ticket forms, Multiple SLAs & business hours, SLA reminders & escalation, Artificial intelligence add-on (beta)

Enterprise
$199 per agent/month

All Momentum features, plus: Ticket approvals, Activity/task management, Agent shifts, Custom Dashboard, Scheduled reports, Multibrand help desk, Multibrand knowledge base, Add contacts to multiple contact groups, Brand-specific custom email templates, Artificial intelligence add-on (beta)

BoldDesk alternatives

BoldDesk FAQ

  • What is BoldDesk and what does BoldDesk do?

    BoldDesk is a customer service software offering ticketing, live chat, a knowledge base, and task management. Its AI-powered features automate tasks like ticket tagging and suggest responses, making it a robust yet affordable solution for businesses seeking streamlined customer support and improved customer satisfaction.

  • How does BoldDesk integrate with other tools?

    BoldDesk integrates with popular platforms like WhatsApp and Facebook through its omnichannel inbox. It also leverages AI for automated ticket tagging and suggested responses, boosting efficiency. Further integration details are limited.

  • What the main competitors of BoldDesk?

    Top alternatives to BoldDesk include Zendesk, Freshdesk, and Help Scout. These competitors offer similar customer service features like ticketing systems, live chat, and knowledge bases. GrooveHQ and Zoho Desk are also strong contenders in the customer support software market.

  • Is BoldDesk legit?

    Yes, BoldDesk is a legitimate customer service software offered by Syncfusion. It receives positive ratings on G2 and offers features like AI-powered ticket tagging and a knowledge base. While some users mention limited customization, many praise its user-friendly interface and affordability.

  • How much does BoldDesk cost?

    BoldDesk's pricing starts at $49/agent/month for the Scale plan. The Momentum plan is $129/agent/month, and the Enterprise plan is $199/agent/month. A free AI Copilot add-on is currently available. They also offer a 15-day free trial and discounts for startups and nonprofits.

  • Is BoldDesk customer service good?

    Customers consistently praise BoldDesk's helpful and responsive customer support team. Users highlight the quick response times and effective problem-solving. While some minor feature requests exist, the overall sentiment towards customer service is positive.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.