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C-Zentrix Contact Center description
C-Zentrix Contact Center is a software platform designed to manage customer interactions. It combines various communication channels like voice, chat, email and social media into a single interface. The software offers features such as call center management, helpdesk ticketing, interactive voice response (IVR), chatbots and customer relationship management (CRM). It aims to help businesses streamline customer service, improve response times and boost customer satisfaction. C-Zentrix is suitable for mid-sized and large businesses across various industries.
Who is C-Zentrix Contact Center best for
C-Zentrix Contact Center is ideal for mid-sized and large businesses aiming to enhance customer service across multiple channels. We find its omnichannel platform particularly effective for streamlining interactions and boosting customer satisfaction. It centralizes voice, chat, email, and social media into a single interface, improving response times and overall efficiency.
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Great for mid-sized (101-1,000 employees) to large enterprises (1,001+).
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Versatile for various sectors, especially Software, IT, and Telecommunications.
C-Zentrix Contact Center features
Supported CZ Omni Omnichannel Platform: CZ Omni is an all-in-one contact center platform that integrates various channels of communication such as Voice, Chat, WhatsApp, Email, SMS, Social Media, Bots and more, into a single interface along with an integrated CRM. This allows businesses to manage all their customer interactions from one place, streamlining processes and improving efficiency. |
Supported CZ ACD: CZ ACD (Automatic Call Distributor) is a telephony system feature used in call centers to distribute incoming calls to a specific group of agents. It routes calls based on predefined rules, ensuring efficient call handling and reduced wait times. |
Supported CZ Dialer: CZ Dialer is an outbound calling solution that automates the process of dialing phone numbers, increasing agent productivity and improving call connection rates. It offers various dialing modes to suit different campaign needs. |
Supported CZ Missed Call: CZ Missed Call is a service that allows customers to request a callback by giving a missed call to a designated number. This simplifies the process for customers and ensures they are contacted promptly. |
Supported CZ IVR: CZ IVR (Interactive Voice Response) is a technology that automates phone interactions with customers. It uses pre-recorded voice prompts and menus to guide callers through different options, providing self-service capabilities and reducing agent workload. |
Supported CZ Bot: CZ Bot is an AI-powered virtual assistant that interacts with customers through chat or voice, providing instant support and automating responses to common queries. It can handle a wide range of customer interactions, freeing up human agents for more complex issues. |
Supported CZ Guide: CZ Guide is a knowledge base software that provides customers with self-service resources such as FAQs, tutorials, and troubleshooting guides. It empowers customers to find answers to their questions independently, reducing the need for agent assistance. |
Supported CZ Mobile: CZ Mobile is a mobile application that extends contact center capabilities to agents' mobile devices, allowing them to manage customer interactions on the go. |
C-Zentrix Contact Center pricing
The commentary is based on 2 reviews from C-Zentrix Contact Center G2 reviews.
We find C-Zentrix Contact Center to be a cost-effective solution. Users consistently praise its value for money and ability to connect with large audiences at a lower cost compared to traditional methods. It appears to be a valuable tool for businesses seeking affordable communication solutions.
C-Zentrix Contact Center alternatives
inConcert Omnichannel Contact CenterConnects every customer conversation for seamless, efficient support.Read more
Content Guru stormCloud contact center: omnichannel comms, automation, and deep analytics.Read more
C-Zentrix Contact Center FAQ
C-Zentrix Contact Center is an omnichannel platform that helps businesses manage customer interactions. It integrates voice, chat, email, social media, and more into a single interface. We find that this setup streamlines customer service, improves response times, and offers features like IVR, chatbots, and CRM.
What is C-Zentrix Contact Center and what does C-Zentrix Contact Center do?
C-Zentrix Contact Center is an omnichannel platform that helps businesses manage customer interactions. It integrates voice, chat, email, social media, and more into a single interface. We find that this setup streamlines customer service, improves response times, and offers features like IVR, chatbots, and CRM.
C-Zentrix integrates various communication channels, including voice, chat, email, social media, and bots, into a single platform. It also offers CRM integration, enabling businesses to manage all customer interactions and data in one place. This streamlines workflows and improves overall efficiency.
How does C-Zentrix Contact Center integrate with other tools?
C-Zentrix integrates various communication channels, including voice, chat, email, social media, and bots, into a single platform. It also offers CRM integration, enabling businesses to manage all customer interactions and data in one place. This streamlines workflows and improves overall efficiency.
We find that C-Zentrix Contact Center competes with several strong alternatives in the contact center software market. These include Zoho Desk, XCALLY, inConcert, Content Guru storm, Nextiva, and intalk.io, each offering similar features and functionalities.
What the main competitors of C-Zentrix Contact Center?
We find that C-Zentrix Contact Center competes with several strong alternatives in the contact center software market. These include Zoho Desk, XCALLY, inConcert, Content Guru storm, Nextiva, and intalk.io, each offering similar features and functionalities.
We find C-Zentrix Contact Center to be a legitimate platform. It has generally positive reviews and offers a range of features suitable for mid-sized and large businesses. However, we also observed a recent decline in website traffic.
Is C-Zentrix Contact Center legit?
We find C-Zentrix Contact Center to be a legitimate platform. It has generally positive reviews and offers a range of features suitable for mid-sized and large businesses. However, we also observed a recent decline in website traffic.
I'm sorry, but pricing information for C-Zentrix Contact Center is not available at this time. We recommend contacting C-Zentrix directly for a quote.
How much does C-Zentrix Contact Center cost?
I'm sorry, but pricing information for C-Zentrix Contact Center is not available at this time. We recommend contacting C-Zentrix directly for a quote.
Based on user reviews, C-Zentrix provides good customer support, responding to issues quickly and efficiently. Users appreciate the readily available online support system. While some find the software slow, the helpful customer service is a positive aspect.
Is C-Zentrix Contact Center customer service good?
Based on user reviews, C-Zentrix provides good customer support, responding to issues quickly and efficiently. Users appreciate the readily available online support system. While some find the software slow, the helpful customer service is a positive aspect.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.