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Clickatell Chat Commerce Platform

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Last updated on

Company health

Employee growth
3% increase in the last year
Financing
September 2021 - $109M

Ratings

G2
4.3/5
(2)
Glassdoor
3.2/5
(76)

Clickatell Chat Commerce Platform description

Clickatell Chat Commerce Platform helps businesses connect with customers through popular messaging apps and text messages. It offers tools for automated messaging, live customer support, and even accepting payments within the chat. Clickatell focuses on making customer interactions more convenient and engaging, ultimately aiming to increase sales and customer satisfaction while reducing costs for businesses.

Who is Clickatell Chat Commerce Platform best for

Clickatell's Chat Commerce Platform lets businesses connect with customers on messaging apps, offering tools for automation, live support, and in-chat payments. We find that customers appreciate the fast support and easy WhatsApp integration. It's a solid option for businesses wanting to boost customer engagement and sales.

  • Perfect for companies of any size seeking better customer engagement through chat and messaging solutions.

  • Great for retail, e-commerce, or software/IT businesses looking to boost sales via convenient customer interactions.

Clickatell Chat Commerce Platform features

Supported

Global Messaging: Global Messaging: Reach customers worldwide through various messaging channels.

Supported

Automated Messaging: Automated Messaging: Automate customer interactions and support using chatbots and predefined workflows.

Supported

Live Agent Messaging: Live Agent Messaging: Provide real-time support and assistance to customers through live chat sessions.

Supported

Payments in Messaging: Payments in Messaging: Enable secure payments within messaging channels for seamless transactions.

Supported

Campaign Management: Campaign Management: Includes campaign scheduling, opt-out management, auto-replies, and other useful capabilities.

Supported

Personalized Experiences: Personalized Customer Experiences: Tailor interactions based on customer data and preferences to create personalized experiences.

Supported

Cross-Channel Communication: Cross-Channel Communication: Communicate with customers across various messaging channels, including SMS, WhatsApp, and social media platforms, all in one place.

Clickatell Chat Commerce Platform reviews

We've summarised 62 Clickatell Chat Commerce Platform reviews (Clickatell Chat Commerce Platform TrustPilot reviews and Clickatell Chat Commerce Platform G2 reviews) and summarised the main points below.

Pros of Clickatell Chat Commerce Platform
  • Fast turnaround times and efficient problem-solving by the support team.
  • Wide variety of integrations, making it easy to connect with other platforms.
  • Effective live chat support functionality, including chatbot integration.
  • Helpful and knowledgeable staff providing excellent customer service.
  • Smooth and easy WhatsApp integration process with minimal technical expertise required.
Cons of Clickatell Chat Commerce Platform
  • Difficult to manage campaigns, with issues in deleting or modifying scheduled messages.
  • Lack of essential features like variable data, making the new platform less functional than the old one.
  • Unreliable SMS delivery with frequent failures and non-existent customer support.
  • Unexpected service discontinuation without notice or refunds, leading to significant integration costs.
  • Confusing pricing and hidden costs, especially for setup and other unexplained charges.

Clickatell Chat Commerce Platform pricing

The commentary is based on 9 reviews from Clickatell Chat Commerce Platform TrustPilot reviews.

We find that Clickatell's pricing is a frequent concern. Some users consider it expensive, especially the setup fees, while others find the pricing acceptable, particularly those using the service long-term. There are also complaints about being charged for undelivered messages.

See the Clickatell Chat Commerce Platform pricing page.

Clickatell Chat Commerce Platform alternatives

Clickatell Chat Commerce Platform FAQ

  • What is Clickatell Chat Commerce Platform and what does Clickatell Chat Commerce Platform do?

    Clickatell Chat Commerce Platform enables businesses to engage with customers via various messaging apps and SMS. We find it particularly useful for automating interactions, offering live support, and processing payments directly within the chat interface. This helps streamline communication, boost sales, and improve customer satisfaction.

  • How does Clickatell Chat Commerce Platform integrate with other tools?

    Clickatell Chat Commerce Platform offers a wide array of integrations, allowing you to connect with various platforms seamlessly. We find this particularly useful for businesses wanting streamlined communication across different channels. It integrates with popular messaging apps like WhatsApp and social media platforms.

  • What the main competitors of Clickatell Chat Commerce Platform?

    We find that Clickatell Chat Commerce Platform competes with other customer engagement platforms like Infobip, Omnichat, Gupshup, and Verint Messaging. These platforms offer similar functionalities, such as automated messaging, live chat, and multi-channel communication. Some, like Shopify and Copilot, offer more specialized features for e-commerce or client management.

  • Is Clickatell Chat Commerce Platform legit?

    Clickatell Chat Commerce Platform is a legitimate business. We find that user reviews are mixed. Some praise the support and integrations while others mention issues with campaign management and reliability. Consider exploring alternatives if these concerns are critical for your business.

  • How much does Clickatell Chat Commerce Platform cost?

    I'm sorry, but pricing information for Clickatell Chat Commerce Platform is not available at this time. We recommend contacting Clickatell directly for the latest pricing details.

  • Is Clickatell Chat Commerce Platform customer service good?

    Clickatell's customer service receives mixed reviews. While some users praise the quick response times and helpful staff, others report significant issues with unresponsive support, unresolved problems, and unexpected service discontinuation. This suggests that consistency in customer service may be a concern.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.