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Cobrowse.io description
Cobrowse.io is a remote support software that integrates with your existing systems, like Genesys. It allows you to see and share your customer's screen in real-time, guiding them through complex tasks or forms. You can control what data is visible during the session to protect sensitive information. Cobrowse.io is designed to improve customer support efficiency and satisfaction by making online interactions clearer and more collaborative.
Who is Cobrowse.io best for
Cobrowse.io is a remote support software best suited for medium to large businesses in e-commerce, finance, and software. It integrates with existing systems like Genesys, allowing agents to see and share customer screens in real-time. This enhances customer support by providing clear, collaborative online interactions.
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Ideal for medium to large businesses (101+ employees).
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Best fit for e-commerce, finance, and software companies.
Cobrowse.io features
Supported Cobrowse.io allows agents to view and share customer screens in real-time. |
Supported Cobrowse.io offers a Premium App integration with Genesys Cloud. |
Supported Cobrowse.io allows control over visible data during sessions. |
Supported Cobrowse.io manages access control with user group permissions for different apps. |
Cobrowse.io alternatives
Cobrowse.io FAQ
Cobrowse.io is a remote support software that lets you see and share your customer's screen in real time. It integrates with existing systems like Genesys, enabling agents to guide customers and mask sensitive data. This enhances customer support efficiency and satisfaction through collaborative online interactions.
What is Cobrowse.io and what does Cobrowse.io do?
Cobrowse.io is a remote support software that lets you see and share your customer's screen in real time. It integrates with existing systems like Genesys, enabling agents to guide customers and mask sensitive data. This enhances customer support efficiency and satisfaction through collaborative online interactions.
Cobrowse.io integrates seamlessly with existing systems, notably through its premium app integration with Genesys Cloud. This allows for real-time screen sharing and data masking within established workflows. It also manages access control through role-based user group permissions.
How does Cobrowse.io integrate with other tools?
Cobrowse.io integrates seamlessly with existing systems, notably through its premium app integration with Genesys Cloud. This allows for real-time screen sharing and data masking within established workflows. It also manages access control through role-based user group permissions.
Cobrowse.io's main competitors include Upscope, Glia, Cohere, RichCall, Zoho Assist, and Blitzz. These alternatives offer similar features such as real-time screen sharing and remote support tools, catering to businesses seeking enhanced customer interaction and support solutions.
What the main competitors of Cobrowse.io?
Cobrowse.io's main competitors include Upscope, Glia, Cohere, RichCall, Zoho Assist, and Blitzz. These alternatives offer similar features such as real-time screen sharing and remote support tools, catering to businesses seeking enhanced customer interaction and support solutions.
Cobrowse.io is a legitimate software solution for real-time customer support, as evidenced by its positive G2 rating of 4.5/5. It integrates with existing systems like Genesys and offers features like screen sharing and data masking for secure browsing.
Is Cobrowse.io legit?
Cobrowse.io is a legitimate software solution for real-time customer support, as evidenced by its positive G2 rating of 4.5/5. It integrates with existing systems like Genesys and offers features like screen sharing and data masking for secure browsing.
I couldn't find pricing details for Cobrowse.io. For the most current pricing information, it is recommended to visit their website or contact their sales team directly.
How much does Cobrowse.io cost?
I couldn't find pricing details for Cobrowse.io. For the most current pricing information, it is recommended to visit their website or contact their sales team directly.
Customer reviews on Cobrowse.io are mixed. While users appreciate the easy integration, real-time support, and improved customer interactions, some have reported experiencing lags and slow customer support responses. Others mention high initial investment costs and occasional data security concerns.
Is Cobrowse.io customer service good?
Customer reviews on Cobrowse.io are mixed. While users appreciate the easy integration, real-time support, and improved customer interactions, some have reported experiencing lags and slow customer support responses. Others mention high initial investment costs and occasional data security concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.