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Comcast Business VoiceEdge description
Comcast Business VoiceEdge is a cloud-based phone system designed for different types of businesses, especially larger companies. It acts as a virtual phone system, letting you manage calls, transfer calls easily, and set up features like voicemail-to-email and custom greetings. VoiceEdge also allows you to include video conferencing and messaging through Webex. It's a good option if you want a flexible system that's managed for you and can be accessed from anywhere.
Who is Comcast Business VoiceEdge best for
Comcast Business VoiceEdge offers a cloud-based phone system with features like call management, Webex integration, and mobile access. Users praise the voicemail-to-email and call forwarding, while some note difficulties with administration and occasional connection issues. It's best suited for medium to large organizations seeking a comprehensive, managed solution, especially those already in the Comcast Business ecosystem.
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Best for medium to large businesses (100+ employees) needing a unified communication system.
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Ideal for businesses in healthcare, finance, IT, legal, and government, especially those already using Comcast services.
Comcast Business VoiceEdge features
Supported Provides features such as call transfer, voicemail-to-email, and custom greetings. |
Supported Integrates with Webex for video conferencing, messaging, and real-time collaboration. |
Supported Includes call forwarding, readable voicemail, and one-touch call hold and transfer (Key System Emulation). |
Supported Supports mobile access to features like call routing, voicemail, and directories. |
Supported Delivers high-quality calls over a dedicated VoIP network. |
Supported Enables users to view and manage multiple lines, see who's on the phone, and pick up calls on co-worker's phones. |
Supported Allows users to monitor other users' phone status for availability. |
Comcast Business VoiceEdge reviews
We've summarised 42 Comcast Business VoiceEdge reviews (Comcast Business VoiceEdge Capterra reviews and Comcast Business VoiceEdge G2 reviews) and summarised the main points below.
- Voicemail to email functionality works reliably.
- Easy call forwarding to laptops and cell phones.
- Seamless integration with Microsoft Teams.
- Clear voice quality and reliable connections when functioning properly.
- Bundling options with other Comcast services can be cost-effective.
- Difficult to administer and make user changes, especially for employee turnover or extension modifications.
- Admin console and user interface are not user-friendly and lack consistency.
- Frequent dropped calls and connection issues.
- Overly complex configuration for call flows and settings.
- System outages and periods of unavailability impacting business operations.
Comcast Business VoiceEdge alternatives
Comcast Business VoiceEdge FAQ
Comcast Business VoiceEdge is a cloud-based phone system offering features like call management, voicemail-to-email, and Webex integration for video conferencing and messaging. It's designed for businesses of all sizes, offering flexible communication solutions accessible from anywhere.
What is Comcast Business VoiceEdge and what does Comcast Business VoiceEdge do?
Comcast Business VoiceEdge is a cloud-based phone system offering features like call management, voicemail-to-email, and Webex integration for video conferencing and messaging. It's designed for businesses of all sizes, offering flexible communication solutions accessible from anywhere.
Comcast Business VoiceEdge integrates with Webex for video conferencing and messaging, enabling real-time collaboration. It also offers seamless integration with Microsoft Teams, streamlining communication and enhancing productivity for businesses.
How does Comcast Business VoiceEdge integrate with other tools?
Comcast Business VoiceEdge integrates with Webex for video conferencing and messaging, enabling real-time collaboration. It also offers seamless integration with Microsoft Teams, streamlining communication and enhancing productivity for businesses.
Top alternatives to Comcast Business VoiceEdge include Vonage Business Communications, Intermedia Unite, 8x8 Work, and Nextiva. These competitors offer similar cloud-based phone systems with features like messaging, video conferencing, and unified communications.
What the main competitors of Comcast Business VoiceEdge?
Top alternatives to Comcast Business VoiceEdge include Vonage Business Communications, Intermedia Unite, 8x8 Work, and Nextiva. These competitors offer similar cloud-based phone systems with features like messaging, video conferencing, and unified communications.
Yes, Comcast Business VoiceEdge is a legitimate cloud-based phone system offered by Comcast Business. It's a safe and reliable option for businesses seeking VoIP services, particularly those already utilizing other Comcast services. However, potential users should be aware of user reviews mentioning occasional call quality issues and administrative challenges.
Is Comcast Business VoiceEdge legit?
Yes, Comcast Business VoiceEdge is a legitimate cloud-based phone system offered by Comcast Business. It's a safe and reliable option for businesses seeking VoIP services, particularly those already utilizing other Comcast services. However, potential users should be aware of user reviews mentioning occasional call quality issues and administrative challenges.
I cannot find pricing details for Comcast Business VoiceEdge. Contact Comcast Business directly for current pricing information for their VoiceEdge product.
How much does Comcast Business VoiceEdge cost?
I cannot find pricing details for Comcast Business VoiceEdge. Contact Comcast Business directly for current pricing information for their VoiceEdge product.
Comcast Business VoiceEdge customer service receives mixed reviews. While some users praise the helpful sales and installation teams, others report difficulties reaching support and receiving inconsistent information. Many note long wait times and unhelpful level 1 tech support.
Is Comcast Business VoiceEdge customer service good?
Comcast Business VoiceEdge customer service receives mixed reviews. While some users praise the helpful sales and installation teams, others report difficulties reaching support and receiving inconsistent information. Many note long wait times and unhelpful level 1 tech support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.