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ConVox Omni-Channel

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Last updated on

Company health

Web traffic
85% decrease in the last quarter

Ratings

G2
4.8/5
(2)

ConVox Omni-Channel description

ConVox Omni-Channel is a cloud-based contact center solution for businesses of all sizes. It offers a variety of features such as IVR, ACD, call routing, and reporting. It can be used for both inbound and outbound campaigns and integrates with popular CRM platforms. ConVox Omni-Channel aims to help businesses streamline their customer interactions across multiple channels, including voice, email, chat, and social media.

Who is ConVox Omni-Channel best for

ConVox Omni-Channel is a cloud-based contact center solution ideal for small businesses seeking to streamline customer interactions. It offers features such as IVR, ACD, call routing, and CRM integrations. ConVox Omni-Channel helps businesses manage communication across multiple channels like voice, email, and chat.

  • Best for small businesses.

  • Ideal for businesses focused on streamlining customer interactions.

ConVox Omni-Channel features

Supported

ConVox Omni-Channel integrates with various CRM systems like Salesforce, Zoho, and Zendesk.

Supported

ConVox offers customizable call routing and skill-based routing.

Supported

ConVox Omni-Channel supports a ticketing system, integrating various communication channels.

Supported

ConVox provides unified customer interactions across various channels, including email, chat, social media, and phone.

Supported

Agent monitoring is supported, including live call listening.

ConVox Omni-Channel pricing

See the ConVox Omni-Channel pricing page.

  • ConVox Omni-Channel has a free plan.

Free
Free

Security, Workflow Integrations - GitHub/GitLab, Limited Monitoring Dashboard

Basic
$199 per user/month

Security, Workflow Integrations - GitHub/GitLab, Monitoring Dashboard, Notification Integrations - Slack

Pro
$499 per user/month

Security, Workflow Integrations - GitHub/GitLab, Monitoring Dashboard, Notification Integrations - Slack, RBAC - Simple, Support

Plus
$999 per user/month

Security, Workflow Integrations - GitHub/GitLab, Monitoring Dashboard, Notification Integrations - Slack, RBAC - Simple, Support, Priority Feature Requests

ConVox Omni-Channel alternatives

  • Logo of Nextiva
    Nextiva
    Business phone system with team messaging and video conferencing.
    Read more
  • Logo of UJET
    UJET
    Modern contact center, AI-powered, for smarter customer support.
    Read more
  • Logo of Salesforce Service Cloud
    Salesforce Service Cloud
    Empowers agents, streamlines support, and elevates customer experiences.
    Read more
  • Logo of Twilio Flex
    Twilio Flex
    Cloud contact center, instantly adaptable, for effortless customer conversations.
    Read more
  • Logo of JustCall
    JustCall
    Cloud phone system connecting teams with customers via calls, SMS, WhatsApp.
    Read more
  • Logo of Talkdesk
    Talkdesk
    AI contact center platform streamlining operations, improving customer experience.
    Read more

ConVox Omni-Channel FAQ

  • What is ConVox Omni-Channel and what does ConVox Omni-Channel do?

    ConVox Omni-Channel is a cloud-based contact center solution designed to streamline customer interactions. It offers features like IVR, ACD, call routing, and reporting, integrating with popular CRM platforms. ConVox Omni-Channel supports omnichannel communication across voice, email, chat, and social media.

  • How does ConVox Omni-Channel integrate with other tools?

    ConVox Omni-Channel integrates with popular CRM platforms like Salesforce, Zoho, and Zendesk. It also supports a ticketing system, unifying communication channels such as email, chat, social media, and phone. This streamlines workflows and enhances customer interactions.

  • What the main competitors of ConVox Omni-Channel?

    Alternatives to ConVox Omni-Channel include Call Center Studio, JustCall, My Call Cloud, NUACOM, and Ooma Office. These competitors offer similar features such as omnichannel communication, call routing, and CRM integrations.

  • Is ConVox Omni-Channel legit?

    Yes, ConVox Omni-Channel is a legitimate cloud-based contact center solution. It integrates with CRM platforms and offers features like IVR, ACD, and call routing to streamline customer interactions across multiple channels. G2 gives it a 4.8/5 rating, but limited user reviews are available.

  • How much does ConVox Omni-Channel cost?

    Unfortunately, pricing information for ConVox Omni-Channel is not available. Contact ConVox directly to obtain product pricing details and determine if the product is worth the investment for your needs.

  • Is ConVox Omni-Channel customer service good?

    There is no customer service quality score available, and there are no reviews to determine if ConVox Omni-Channel's customer service is good.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.