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Logo of Customer Case - Jira Support & Feedback

Customer Case - Jira Support & Feedback

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Last updated on

Company health

Employee growth
9% increase in the last year
Web traffic
3% decrease in the last quarter

Ratings

G2
4.4/5
(5)

Customer Case - Jira Support & Feedback description

Customer Case - Jira Support & Feedback is a software add-on for Jira, providing both a helpdesk and an idea management platform. It allows you to set up public or private forums for collecting customer feedback directly within your Jira projects. This feedback can be integrated with your company's Jira Service Management, Jira Work Management, or Jira Software projects. Key features include a voting system to prioritize ideas and the ability to capture feedback from various channels. Customer Case - Jira Support & Feedback is designed to streamline customer interactions and internal idea sharing, all within your existing Jira system.

What companies are using Customer Case - Jira Support & Feedback?

Ericsson is using Customer Case - Jira Support & Feedback
Ericsson
Verizon is using Customer Case - Jira Support & Feedback
Verizon
Vodafone is using Customer Case - Jira Support & Feedback
Vodafone
Lufthansa is using Customer Case - Jira Support & Feedback
Lufthansa
DHL is using Customer Case - Jira Support & Feedback
DHL
Mercedes-Benz is using Customer Case - Jira Support & Feedback
Mercedes-Benz
Apple is using Customer Case - Jira Support & Feedback
Apple
adidas is using Customer Case - Jira Support & Feedback
adidas
FIFA is using Customer Case - Jira Support & Feedback
FIFA
Ferrari is using Customer Case - Jira Support & Feedback
Ferrari
Starbucks is using Customer Case - Jira Support & Feedback
Starbucks
Garmin is using Customer Case - Jira Support & Feedback
Garmin
ZooM is using Customer Case - Jira Support & Feedback
ZooM
MicrOsoft is using Customer Case - Jira Support & Feedback
MicrOsoft Zapier is used by Ericsson, Verizon, Vodafone, Lufthansa, DHL, Mercedes-Benz, Apple, adidas, FIFA, Ferrari, Starbucks, Garmin, ZooM, MicrOsoft.

Who is Customer Case - Jira Support & Feedback best for

Customer Case - Jira Support & Feedback is a Jira add-on for collecting and managing customer feedback and ideas within Jira projects. It integrates with Jira Service Management, Work Management, and Software projects, and features a voting system to prioritize ideas. This tool is ideal for software development teams of all sizes using Jira, streamlining feedback collection and idea management directly within their existing workflow.

  • Excellent fit for small, medium, and large businesses (1-1000+ employees).

  • Well-suited for software, IT, and telecommunications companies using Jira.

Customer Case - Jira Support & Feedback features

Supported

Customer Case provides a dedicated space for collecting and organizing customer feedback directly within Jira.

Supported

The add-on has a voting system, allowing users to upvote and prioritize ideas.

Supported

Customer Case seamlessly integrates with Jira Service Management, Jira Work Management, and Jira Software projects.

Customer Case - Jira Support & Feedback pricing

The commentary is based on 1 reviews from Customer Case - Jira Support & Feedback G2 reviews.

Customer Case - Jira Support & Feedback offers valuable customer issue tracking within Jira, but some users find the pricing high compared to other support tools. Consider exploring alternative Jira Service Management apps if budget is a primary concern.

See the Customer Case - Jira Support & Feedback pricing page.

Customer Case - Jira Support & Feedback alternatives

  • Logo of ManageEngine ServiceDesk Plus
    ManageEngine ServiceDesk Plus
    Streamlines IT help desk, asset tracking, and change management.
    Read more
  • Logo of Zendesk Support Suite
    Zendesk Support Suite
    Efficient, personalized customer service via AI, chat, and self-help.
    Read more
  • Logo of ServiceNow IT Service Management
    ServiceNow IT Service Management
    Streamlines IT, automates tasks, improves service, reduces costs.
    Read more
  • Logo of Zoho Desk
    Zoho Desk
    Help desk software streamlining customer conversations and team collaboration.
    Read more
  • Logo of SysAid
    SysAid
    Effortless IT service management, automating help desk and internal requests.
    Read more
  • Logo of Freshdesk
    Freshdesk
    Customer support software streamlining conversations and automating tasks.
    Read more

Customer Case - Jira Support & Feedback FAQ

  • What is Customer Case - Jira Support & Feedback and what does Customer Case - Jira Support & Feedback do?

    Customer Case - Jira Support & Feedback is a Jira add-on that streamlines helpdesk and idea management. It enables collection and prioritization of customer feedback within Jira projects, integrating with Jira Service Management, Work Management, and Software. This fosters efficient customer interaction and internal idea sharing.

  • How does Customer Case - Jira Support & Feedback integrate with other tools?

    Customer Case - Jira Support & Feedback integrates directly with Jira Service Management, Jira Work Management, and Jira Software projects. This close integration with Jira products helps centralize customer feedback and idea management within existing workflows. It streamlines feedback collection and prioritization, enhancing team collaboration.

  • What the main competitors of Customer Case - Jira Support & Feedback?

    Alternatives to Customer Case - Jira Support & Feedback include Zendesk Support Suite for streamlined customer service, Freshdesk for automating support tasks, and ManageEngine ServiceDesk Plus for IT help desk and asset management. Other competitors are Zoho Desk, ServiceNow, and SysAid.

  • Is Customer Case - Jira Support & Feedback legit?

    Customer Case - Jira Support & Feedback appears legitimate. It integrates with Jira, manages feedback and ideas, and has positive ratings (4.4/5 on G2). However, explore alternatives like Zendesk or Freshdesk for potentially broader functionalities.

  • How much does Customer Case - Jira Support & Feedback cost?

    I couldn't find pricing details for Customer Case - Jira Support & Feedback. Contact the vendor directly to determine if the product fits your budget and is worth the investment.

  • Is Customer Case - Jira Support & Feedback customer service good?

    Customer reviews for Jira Support & Feedback are positive, highlighting its user-friendly interface and efficient support process. Users appreciate the quick responses and improved communication it facilitates within their teams. Some users mention the lack of live chat as a drawback.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.