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Decagon description
Decagon is an artificial intelligence (AI) platform designed to improve customer support operations. Businesses use Decagon's AI agents to automate responses to customer inquiries, analyze customer conversations, and build custom support workflows. Decagon integrates with existing customer support tools and knowledge bases.
Who is Decagon best for
Decagon is an AI platform designed to improve customer support with AI agents that automate responses and analyze conversations. We find that it is particularly useful for businesses of all sizes, especially those in the Software/IT/Telecommunications industries, with high volumes of customer inquiries. Users have found that Decagon helps them turn their support operation into a growth driver and scale revenue without scaling headcount, leading to instant ROI.
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Great for companies of any size looking to improve and automate their customer support operations.
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Specifically beneficial for software, IT, and telecommunications looking to improve support with AI.
Decagon features
Supported Auto-resolve issues: Personalized conversations with your customers over chat, email, or calls. Resolve complex issues by taking action. |
Supported Seamless integrations & workflows: Zero-lift integrations with your existing knowledge, tools, data sources, and workflows. Build your AI without needing old-fashioned decision trees and canned responses. |
Supported Agent assistance: AI copilot that will do the heavy lifting on mundane tasks and continuously learn from agents. |
Supported AI-powered insights: Identify themes, find anomalies, and unlock valuable insights across all your conversations. |
Supported Agent assistance: AI copilot that will do the heavy lifting on mundane tasks and continuously learn from agents. |
Supported Instant ROI: Turn your support operation into a growth driver and scale revenue without scaling headcount. |
Supported AI-powered insights: Identify themes, find anomalies, and unlock valuable insights across all your conversations. |
Supported Always online: Decagon is always online. |
Supported Auto-resolve issues: Personalized conversations with customers over chat, email, or calls. Resolves complex issues by taking action. |
Supported Seamless integrations & workflows: Zero-lift integrations with existing knowledge, tools, data sources, and workflows. Builds AI without needing old-fashioned decision trees and canned responses. |
Supported Agent assistance: Supercharges teams with an AI copilot that will do the heavy lifting on mundane tasks and continuously learn from agents. |
Supported AI-powered insights: Identifies themes, find anomalies, and unlock valuable insights across all conversations. |
Supported Agent assistance: Supercharges teams with an AI copilot that will do the heavy lifting on mundane tasks and continuously learn from agents. |
Supported Instant ROI on the metrics that matter: Turns support operations into a growth driver and scales revenue without scaling headcount. |
Supported Powerful analytics: Decagon offers powerful analytics. |
Supported No engineering lift: Decagon requires no engineering lift. |
Supported No engineering lift: Decagon requires no engineering lift. |
Supported Always online: Decagon is always online. |
Supported Fully generative: Decagon is fully generative. |
Supported Constantly learning: Decagon is constantly learning. |
Decagon alternatives
decagon vs Zendesk Support SuiteEfficient, personalized customer service via AI, chat, and self-help.Read more
decagon vs AdaAI automates instant, personalized customer service across multiple channels.Read more
Decagon FAQ
Decagon is an AI-powered platform designed to enhance customer support operations. We find it particularly helpful for automating responses, analyzing conversations, and creating custom workflows. It integrates with existing support tools and knowledge bases.
What is Decagon and what does Decagon do?
Decagon is an AI-powered platform designed to enhance customer support operations. We find it particularly helpful for automating responses, analyzing conversations, and creating custom workflows. It integrates with existing support tools and knowledge bases.
Decagon seamlessly integrates with your existing customer support tools, knowledge bases, data sources, and workflows. This allows you to leverage your current resources and avoid complex setup procedures.
How does Decagon integrate with other tools?
Decagon seamlessly integrates with your existing customer support tools, knowledge bases, data sources, and workflows. This allows you to leverage your current resources and avoid complex setup procedures.
We found that Decagon's main competitors include Intercom, Zendesk Support Suite, Forethought AI, Kore.AI, Drift, and Gladly. These alternatives offer similar AI-powered customer support automation and engagement solutions.
What the main competitors of Decagon?
We found that Decagon's main competitors include Intercom, Zendesk Support Suite, Forethought AI, Kore.AI, Drift, and Gladly. These alternatives offer similar AI-powered customer support automation and engagement solutions.
Decagon appears to be a legitimate AI platform for customer support. We find that its high G2 rating (4.8/5) and significant employee growth on LinkedIn (414%) suggest a growing and reputable company. It's worth exploring further if you need to automate and improve your customer support.
Is Decagon legit?
Decagon appears to be a legitimate AI platform for customer support. We find that its high G2 rating (4.8/5) and significant employee growth on LinkedIn (414%) suggest a growing and reputable company. It's worth exploring further if you need to automate and improve your customer support.
I'm sorry, but pricing information for Decagon is not available at this time. We recommend checking their website or contacting their sales team directly.
How much does Decagon cost?
I'm sorry, but pricing information for Decagon is not available at this time. We recommend checking their website or contacting their sales team directly.
We find that Decagon's customer service is highly regarded. Users praise the team's responsiveness, helpfulness, and collaborative approach. They appreciate the quick resolutions and proactive support. Some minor feature requests exist, but overall, customers are very happy with the service.
Is Decagon customer service good?
We find that Decagon's customer service is highly regarded. Users praise the team's responsiveness, helpfulness, and collaborative approach. They appreciate the quick resolutions and proactive support. Some minor feature requests exist, but overall, customers are very happy with the service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.