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Deskpro

Website LinkedIn

Last updated on

Company health

Employee growth
31% increase in the last year
Web traffic
15% decrease in the last quarter
Financing
January 2024 - $25M

Ratings

G2
4.2/5
(71)

Deskpro description

Deskpro is a customizable help desk software designed for mid-sized to large businesses. It offers a range of features including email, live chat, phone, and social media ticketing, as well as a self-service knowledge base and reporting tools. Deskpro can be hosted in the cloud or on your own servers, giving you flexibility in managing your data. Its focus on automation and streamlined workflows aims to help your support teams improve response times and deliver better customer service experiences. Deskpro is trusted by many large companies across various industries, including technology, healthcare, and education.

Who is Deskpro best for

Deskpro is a robust help desk solution for mid-sized to large businesses in various sectors, especially tech, IT, and software. Users praise its customizability, reporting tools, and efficient ticket management. However, some find the interface cluttered and navigation challenging. Consider Deskpro if your business needs a powerful, adaptable help desk but be prepared for a learning curve.

  • Best for medium to large businesses (100+ employees).

  • Suitable for various industries, particularly tech, IT, and software companies.

Deskpro features

Supported

Deskpro offers Multi-Channel Support to handle tickets from various platforms in one place.

Supported

Deskpro has a Help Center for self-service support.

Supported

Deskpro comes with Reporting tools for analytics and tracking.

Supported

Deskpro uses Kanban boards for ticket management.

Supported

Deskpro supports Multi-Brand setup within one platform.

Supported

Deskpro offers On-Premise Deployment.

Supported

Deskpro has Live Chat and Voice support.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
+0.14

Customer Service

Strongly positive
+0.83

Ease of Use

Rather positive
+0.65

Reliability and Performance

Neutral
+0.04

Ease of Implementation

Rather positive
+0.5

Scalability

Strongly positive
+0.71

Deskpro reviews

We've summarised 74 Deskpro reviews (Deskpro TrustPilot reviews and Deskpro G2 reviews) and summarised the main points below.

Pros of Deskpro
  • Easy implementation and excellent customer support
  • Highly customizable forms and features
  • Effective ticket management and filtering
  • Useful pop-up ticket view
  • Comprehensive reporting tools and workload overview
Cons of Deskpro
  • Clunky department and form flow setup
  • Limited website form customization flexibility
  • Unclear and cluttered user interface, difficult to navigate
  • Lack of notifications for ticket updates
  • Slow and unhelpful support for complex issues

Deskpro pricing

The commentary is based on 8 reviews from Deskpro G2 reviews.

Deskpro offers cloud and self-hosted options. Pricing is per agent per month and varies based on features and support level. A free trial is available.

Users sentiment

Neutral
+0.14

See the Deskpro pricing page.

  • Deskpro has a free trial.

Team
$29 per agent/month

Perfect for small teams who need the essentials. Includes multiple inboxes with all channels, chatbots, help center, brands, workspaces, apps & integrations, mobile app, reporting and analytics, two-factor authentication, data center choice (US/EU/UK), test instance, and standard support.

Professional
$59 per agent/month

Ideal for growing teams who need extended support and limits. Includes everything in Team, plus lite agents, multi-account, Deskpro AI, AI chatbots, voice premium, review channels, unbranding, and premium support.

Enterprise
$99 per agent/month

Designed for large teams who need complete control and customization. Includes everything in Professional, plus data center choice (global), product previews, quarterly health checks, security reviews, sandbox, net 30 payment, custom contracts, HIPAA, custom feature development, customer success manager, and enterprise support.

Deskpro alternatives

  • Logo of Freshdesk
    Freshdesk
    Customer support software streamlining conversations and automating tasks.
    Read more
  • Logo of Zendesk Support Suite
    Zendesk Support Suite
    Efficient, personalized customer service via AI, chat, and self-help.
    Read more
  • Logo of Zoho Desk
    Zoho Desk
    Help desk software streamlining customer conversations and team collaboration.
    Read more
  • Logo of Jira Service Management
    Jira Service Management
    Streamlines IT support, manages requests, and boosts team collaboration.
    Read more
  • Logo of Issuetrak
    Issuetrak
    Customizable issue tracking software streamlines workflows and boosts team productivity
    Read more
  • Logo of Zammad
    Zammad
    Open-source helpdesk software streamlining customer communication.
    Read more

Deskpro FAQ

  • What is Deskpro and what does Deskpro do?

    Deskpro is a help desk software offering multi-channel support, a self-service knowledge base, and reporting tools. It's highly customizable and suitable for mid-sized to large businesses seeking improved response times and better customer service. Deskpro offers cloud-based or on-premise deployment options.

  • How does Deskpro integrate with other tools?

    Deskpro integrates with various tools through its API and pre-built integrations. It connects with popular platforms like Slack, Jira, Salesforce, and Microsoft Teams, enhancing team collaboration and workflow automation. This allows for streamlined data flow and improved support efficiency.

  • What the main competitors of Deskpro?

    Top Deskpro alternatives include Zendesk Support Suite for streamlined customer service, Freshdesk for automating support tasks, and Zoho Desk for enhanced team collaboration. Issuetrak and Zammad are also strong competitors.

  • Is Deskpro legit?

    Yes, Deskpro is a legitimate help desk software trusted by many large companies. It offers robust features and customizable options for efficient ticket management and improved customer service. However, some users find the interface clunky and report slow support for complex issues.

  • How much does Deskpro cost?

    Deskpro's pricing includes the Team plan at $29/agent/month, Professional at $59/agent/month, and Enterprise at $99/agent/month. Is Deskpro worth it? Each plan offers increasing features and support for small, growing, and large teams, respectively. A free trial is also available for product evaluation.

  • Is Deskpro customer service good?

    Deskpro's customer service receives positive feedback. Users praise the helpful and responsive support team, especially during implementation and for simpler issues. However, some have experienced slow support for more complex problems. Overall, Deskpro support is considered excellent.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.