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DialedIn

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Last updated on

Company health

Employee growth
3% increase in the last year
Web traffic
407% increase in the last quarter

Ratings

G2
4.7/5
(139)

DialedIn description

DialedIn is a cloud-based contact center software designed for mid-sized to large businesses, especially those focused on sales and customer engagement. It provides tools like automated call routing, customizable dialing strategies, and performance tracking to streamline your contact center operations. DialedIn focuses on improving agent productivity, increasing customer contact rates, and ensuring data security. Their U.S.-based support team is available to assist with implementation and ongoing needs.

Who is DialedIn best for

DialedIn is a cloud-based contact center solution designed for mid-sized to large businesses looking to improve sales and customer engagement. Users praise the platform's user-friendly interface, helpful callback feature, and excellent customer support. While some users have reported occasional call quality issues, the overall feedback is positive. DialedIn offers detailed call logs and reporting features, helping businesses track performance and optimize their contact center operations.

  • Ideal for medium to large businesses (101+ employees) seeking enhanced customer engagement.

  • Suitable for businesses across all industries focused on sales and customer engagement.

DialedIn reviews

We've summarised 139 DialedIn reviews (DialedIn G2 reviews) and summarised the main points below.

Pros of DialedIn
  • User-friendly interface and easy navigation.
  • Helpful callback feature.
  • Clear call quality and rarely crashes.
  • Excellent customer and technical support.
  • Detailed call logs and reporting features.
Cons of DialedIn
  • Occasional call quality issues like static or dropped calls.
  • Difficulty locating old voicemails.
  • Random disconnections and freezing.
  • Software can be glitchy at times.
  • Incoming calls can be confusing to answer.

DialedIn pricing

The commentary is based on 3 reviews from DialedIn G2 reviews.

DialedIn offers straightforward and customizable billing based on usage, which users appreciate. While pricing details aren't explicitly shared, reviews suggest the value aligns with the robust features and exceptional customer support.

Users sentiment

Strongly positive
+1

DialedIn alternatives

  • Logo of Content Guru storm
    Content Guru storm
    Cloud contact center: omnichannel comms, automation, and deep analytics.
    Read more
  • Logo of Sharpen
    Sharpen
    Empowers agents, delights customers, boosts contact center efficiency.
    Read more
  • Logo of Singlecomm
    Singlecomm
    Unified contact center: all channels, smooth workflows, sharp analytics.
    Read more
  • Logo of Odigo
    Odigo
    Streamlines enterprise customer service with AI-powered tools and insights.
    Read more
  • Logo of Adversus
    Adversus
    Streamlines outbound sales calls with automation and smart insights.
    Read more
  • Logo of wolkvox
    wolkvox
    Cloud contact center software connecting every customer conversation.
    Read more

DialedIn FAQ

  • What is DialedIn and what does DialedIn do?

    DialedIn is a cloud-based contact center solution for mid-size to large businesses. It offers automated call routing, customizable dialing strategies, and performance tracking. DialedIn improves agent productivity, boosts customer contact rates, and prioritizes data security with excellent US-based support.

  • How does DialedIn integrate with other tools?

    DialedIn's integration capabilities are not specified in the provided data. While it's designed for sales and customer engagement, specific integrations with other tools are not detailed.

  • What the main competitors of DialedIn?

    Top DialedIn alternatives include Content Guru storm, Sharpen, Singlecomm, Odigo, Adversus, and wolkvox. These competitors offer similar contact center solutions with features like omnichannel communication, agent empowerment, workflow automation, and analytics.

  • Is DialedIn legit?

    DialedIn appears to be a legitimate contact center software. G2 gives it a 4.7/5 rating, and users praise its ease of use and helpful support. While some users mention occasional glitches and call quality issues, the overall sentiment is positive regarding its safety and effectiveness.

  • How much does DialedIn cost?

    I couldn't find pricing details for DialedIn. For the most current pricing information, it's best to visit their website or contact their sales team directly.

  • Is DialedIn customer service good?

    DialedIn's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, responsive, and knowledgeable support team for their prompt assistance and efficient problem-solving. While some users mention occasional technical difficulties, the support team's effectiveness in resolving these issues contributes to the overall positive customer service experience.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.