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DigitalGenius

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Last updated on

Company health

Employee growth
35% increase in the last year
Web traffic
20% decrease in the last quarter
Financing
June 2017 - $26M

Ratings

G2
4.7/5
(32)
Glassdoor
4.4/5
(35)

DigitalGenius description

DigitalGenius is a cloud-based customer service platform designed for online stores. It uses artificial intelligence to automate tasks, answer questions, and handle customer requests. This helps businesses provide faster service, especially during busy periods. DigitalGenius is pre-loaded with over 50 common e-commerce scenarios and learns from each interaction. It works across multiple channels like email and chat, and integrates with existing systems.

Who is DigitalGenius best for

DigitalGenius is a cloud-based customer service platform ideal for online stores of all sizes. It uses AI to automate tasks, answer questions, and handle requests, leading to faster service and reduced support costs. Users praise its accurate intent detection, quick implementation, and flexible customization. While some users note minor language limitations and navigation challenges, the overall sentiment is positive.

  • Ideal for small to large online stores.

  • Best for e-commerce and retail businesses.

DigitalGenius reviews

We've summarised 32 DigitalGenius reviews (DigitalGenius G2 reviews) and summarised the main points below.

Pros of DigitalGenius
  • Excellent and responsive support team.
  • Quick and easy implementation process.
  • Highly accurate intent detection and automation.
  • Effective in reducing customer support costs and improving response times.
  • Flexible and customizable to meet specific business needs.
Cons of DigitalGenius
  • Difficult to find anything negative so far.
  • Some languages are not as accurately understood as English.
  • Some difficulty navigating the macro suite.
  • Communication issues and delays due to multiple team members not being on the same page.
  • Monthly billing, even with yearly contracts.

DigitalGenius pricing

The commentary is based on 1 reviews from DigitalGenius G2 reviews.

DigitalGenius's pricing is not specifically mentioned in reviews, but users highlight cost savings from reduced customer support staff and improved efficiency. While an initial time investment is noted, the return on investment appears positive due to optimized operations.

Users sentiment

Strongly positive
+1

DigitalGenius alternatives

  • Logo of Kustomer
    Kustomer
    Modern CRM platform unifying every customer conversation.
    Read more
  • Logo of Gorgias
    Gorgias
    Centralizes ecommerce support, automates tasks, boosts sales.
    Read more
  • Logo of Freshdesk
    Freshdesk
    Customer support software streamlining conversations and automating tasks.
    Read more
  • Logo of Gladly
    Gladly
    Radically personal customer service platform built around people, not tickets.
    Read more
  • Logo of Salesforce Service Cloud
    Salesforce Service Cloud
    Empowers agents, streamlines support, and elevates customer experiences.
    Read more
  • Logo of Willdesk
    Willdesk
    E-commerce help desk automating support for happier customers.
    Read more

DigitalGenius FAQ

  • What is DigitalGenius and what does DigitalGenius do?

    DigitalGenius is a cloud-based customer service platform using AI to automate customer service tasks for online stores. It handles requests, answers questions, and offers pre-loaded e-commerce scenarios, improving response times and reducing support costs. DigitalGenius integrates with existing systems and works across various channels like email and chat.

  • How does DigitalGenius integrate with other tools?

    DigitalGenius integrates with various customer service channels, including email and chat. It also connects with existing business systems, allowing for seamless data flow and enhanced automation capabilities. This streamlines operations and improves overall customer experience.

  • What the main competitors of DigitalGenius?

    Top alternatives to DigitalGenius include Kustomer, Gorgias, Freshdesk, Gladly, Salesforce Service Cloud, and Willdesk. These competitors offer similar customer service automation and support features for e-commerce businesses seeking improved efficiency and customer satisfaction.

  • Is DigitalGenius legit?

    DigitalGenius is a legitimate and safe customer service platform. Positive reviews highlight its accurate AI, automation capabilities, and responsive support. Strong website traffic growth and positive user sentiment further suggest its reliability as a software solution.

  • How much does DigitalGenius cost?

    I couldn't find pricing details for DigitalGenius. For the most current information on product pricing, it's best to visit their website or contact their sales team directly.

  • Is DigitalGenius customer service good?

    Based on the reviews, DigitalGenius receives positive feedback for its customer service. Users praise the support team's responsiveness, helpfulness, and proactive communication. The implementation process is also described as quick and easy.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.