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Dovetail description
Dovetail is a cloud-based software designed for HR departments in large businesses. It helps manage employee requests and questions with tools for tracking, automation, knowledge bases, and reporting. This allows HR teams to streamline their operations, improve response times, and better serve employees. Dovetail emphasizes user-friendliness and data security.
Who is Dovetail best for
We find that Dovetail is ideal for HR departments in large businesses aiming to streamline their service delivery and enhance employee experience. Users appreciate its easy tagging, clean interface, and robust reporting. While some find the search functionality difficult and customization limited, the overall feedback highlights its effectiveness in organizing and sharing research, particularly within Software/IT/Telecommunications industries.
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Great for companies with 1000+ employees seeking to streamline HR and improve employee experience with robust tools.
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Well-suited for companies in the Software/IT/Telecommunications industries looking to optimize HR service delivery.
Dovetail features
Supported HR Case Management: HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards. |
Supported Dovetail HR Copilot: Dovetail HR Copilot, powered by generative AI, revolutionizes HR Service Delivery by automating tasks, providing instant, accurate responses to queries, and enhancing decision-making with actionable insights. It features pre-built intents, workflow automation, and robust analytics, streamlining HR processes and improving employee experience |
Supported Employee Portal: Increasingly employees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance. |
Supported Knowledge Management: Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees. |
Supported Reporting & Analytics: Using our advanced analytics; including express reporting, crosstab reports, and dashboards you will be able to measure your HR Service Delivery success in real time. Automatically schedule reports and distribute them to the leadership team, and export into formats such as Word, Excel and PDF. |
Supported Employee Relations Software: Digitally document and manage employee relations issues, including workplace conflicts, grievances, disciplinary actions, discrimination and harassment cases and affirmative action cases. |
Dovetail reviews
We've summarised 57 Dovetail reviews (Dovetail GetApp reviews, Dovetail Capterra reviews and Dovetail G2 reviews) and summarised the main points below.
- Easy tagging and transcript creation.
- Excellent for organizing and sharing research.
- Clean and user-friendly interface.
- Robust reporting tools.
- Helpful customer support.
- Difficult search functionality for stakeholders.
- Limited customization for presentations.
- Occasional glitches and performance issues (slow loading times).
- Limited integrations (e.g., HubSpot, Figma, Miro).
- Overwhelming interface when dealing with numerous insights.
Dovetail pricing
The commentary is based on 2 reviews from Dovetail Capterra reviews and Dovetail GetApp reviews.
We find Dovetail's pricing to be a common pain point. Users often express frustration with the cost considering the perceived performance issues and lack of robust features. They feel the value doesn't match the price they're paying.
See the Dovetail pricing page.
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Dovetail has a free plan.
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Dovetail has a free trial.
Automatically uncover insights in your customer calls and interviews. Share effortlessly with your team. Includes automatic summarization, highlights key moments, and auto tags highlights. Offers 1 project, unlimited transcription, integrations, and file uploads.
Instantly discover insights across all your customer touch points like calls, surveys and support channels. Includes global semantic search, thematic classification, and auto creates insights. Offers unlimited projects, channels, and viewers.
Scale insights org-wide with Enterprise-grade features, access controls, and standardization. Includes chat with your data in Slack, automated insights digests, and video, audio, and text redaction.
Dovetail alternatives
Dovetail FAQ
Dovetail is a cloud-based HR software for large businesses. We find it helps manage employee requests and automate workflows with features like knowledge bases, reporting, and an AI-powered Copilot. It aims to streamline HR operations and improve employee experience.
What is Dovetail and what does Dovetail do?
Dovetail is a cloud-based HR software for large businesses. We find it helps manage employee requests and automate workflows with features like knowledge bases, reporting, and an AI-powered Copilot. It aims to streamline HR operations and improve employee experience.
Dovetail offers limited integrations, which has been noted as a drawback by some users. Specifically, integrations with tools like HubSpot, Figma, and Miro are not currently available. We believe more integrations would enhance Dovetail's overall value.
How does Dovetail integrate with other tools?
Dovetail offers limited integrations, which has been noted as a drawback by some users. Specifically, integrations with tools like HubSpot, Figma, and Miro are not currently available. We believe more integrations would enhance Dovetail's overall value.
We find that Dovetail's main competitors include Cleary, 50skills, Siit, Pocket HRMS, and Sage People. These alternatives offer similar HR management and streamlining features, catering to various business sizes and needs.
What the main competitors of Dovetail?
We find that Dovetail's main competitors include Cleary, 50skills, Siit, Pocket HRMS, and Sage People. These alternatives offer similar HR management and streamlining features, catering to various business sizes and needs.
Dovetail appears to be a legitimate and safe option for large businesses seeking to improve their HR service delivery. We find that its positive reviews and notable features, such as case management and knowledge bases, contribute to its credibility. However, potential users should be aware of reported limitations like difficult search functionality.
Is Dovetail legit?
Dovetail appears to be a legitimate and safe option for large businesses seeking to improve their HR service delivery. We find that its positive reviews and notable features, such as case management and knowledge bases, contribute to its credibility. However, potential users should be aware of reported limitations like difficult search functionality.
Dovetail has a Free plan, a Professional plan at $29/user/month, and an Enterprise plan with custom pricing. They also offer add-ons like participant recruitment (from $75) and additional data points. A free trial is available.
How much does Dovetail cost?
Dovetail has a Free plan, a Professional plan at $29/user/month, and an Enterprise plan with custom pricing. They also offer add-ons like participant recruitment (from $75) and additional data points. A free trial is available.
Based on the available reviews, Dovetail's customer service appears to be unhelpful, with users reporting worthless help articles and clueless support. The software also has usability issues, making reporting difficult and visualizations ineffective.
Is Dovetail customer service good?
Based on the available reviews, Dovetail's customer service appears to be unhelpful, with users reporting worthless help articles and clueless support. The software also has usability issues, making reporting difficult and visualizations ineffective.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.