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Dynamics 365 Sales description
Dynamics 365 Sales is a customer relationship management (CRM) tool that helps businesses improve sales team performance and marketing effectiveness. It provides insights from data analysis and tracks customer interactions to manage marketing campaigns. It can be used in the cloud, hosted on your company's servers, or a combination of both. Dynamics 365 Sales aims to help businesses improve customer satisfaction, which can lead to increased profits.
Who is Dynamics 365 Sales best for
Dynamics 365 Sales is a solid choice for businesses aiming to boost sales team performance and marketing effectiveness. We find that users particularly value its robust customization and integration with Microsoft products. Keep in mind that some users report slow performance and a complex interface. It's worth considering if you're deeply invested in the Microsoft ecosystem and need comprehensive sales management.
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Perfect for businesses of any size, from small startups to large enterprises seeking to optimize sales processes.
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Great fit for technology, manufacturing, professional services, and finance, but versatile enough for various sectors seeking sales growth.
Dynamics 365 Sales features
Supported AI-powered CRM solution: Empower sales teams to exceed customer expectations and reach their goals with an AI-powered CRM solution. |
Supported Catch up on your pipeline using Copilot: Review open sales tasks, new assignments, and pipeline updates by querying Copilot using natural language or prebuilt prompts. |
Supported Sales Qualification Agent: Sales Qualification Agent works hand in hand with sellers to research leads using internal and external data, flag high-priority leads for the next best action, and proactively draft personalized customer emails. |
Supported Personalize customer interactions: Use contextual data to personalize customer interactions and use AI to automate sales processes. |
Supported Guide sellers with prescriptive insights: Guide sellers with prescriptive insights, so they know which action to take next to close deals faster. |
Supported Connect data across apps: Connect data across Dynamics 365 and Microsoft 365 to gain a 360-degree view of your customers. |
Supported Comprehensive view of sales pipeline: Get a comprehensive view of your sales pipeline, from lead to close, to improve forecasting and identify revenue opportunities. |
Supported Automate tasks and approvals: Streamline sales processes by automating tasks and approvals. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Dynamics 365 Sales reviews
We've summarised 1599 Dynamics 365 Sales reviews (Dynamics 365 Sales G2 reviews) and summarised the main points below.
- Robust customization options allow tailoring the system to specific business needs.
- Seamless integration with other Microsoft products, particularly Outlook and Office 365.
- Comprehensive sales process management, from lead to invoice.
- Powerful reporting and analytics capabilities provide valuable business insights.
- The ability to track customer interactions and maintain a 360-degree view of client activities.
- Slow performance and lagging issues are frequently reported.
- The mobile app experience is subpar, with users citing slow loading times and limited functionality.
- Complex and cumbersome user interface, especially for reporting and customization.
- High cost and licensing fees are a significant barrier for smaller businesses.
- Difficult integration with non-Microsoft products and services.
Dynamics 365 Sales pricing
The commentary is based on 59 reviews from Dynamics 365 Sales G2 reviews.
We find that users consider Dynamics 365 Sales a valuable tool despite its cost. Some find it pricey, especially for smaller businesses, while others appreciate its affordability compared to other CRM solutions. Several users mention implementation and customization costs adding to the overall expense.
Users sentiment
Dynamics 365 Sales alternatives
Microsoft Relationship SalesConnects LinkedIn and sales tools for stronger customer relationships.Read more
Creatio Financial ServicesNo-code CRM automating financial services, boosting sales and service.Read more
dynamics-365-sales vs HubSpot Sales HubAutomate sales, track leads, and close deals faster.Read more
White Cup CRMStreamlines wholesale distribution with sales forecasting and ERP integration.Read more
Dynamics 365 Sales FAQ
We find that Dynamics 365 Sales is a CRM designed to boost sales team performance and marketing effectiveness. It offers AI-driven insights, tracks customer interactions, and manages campaigns. It's suitable for businesses of all sizes, but some users find it complex and pricey.
What is Dynamics 365 Sales and what does Dynamics 365 Sales do?
We find that Dynamics 365 Sales is a CRM designed to boost sales team performance and marketing effectiveness. It offers AI-driven insights, tracks customer interactions, and manages campaigns. It's suitable for businesses of all sizes, but some users find it complex and pricey.
We find that Dynamics 365 Sales seamlessly integrates with other Microsoft products, like Outlook and Office 365, creating a unified workspace. However, it appears that integrating with non-Microsoft products can be challenging.
How does Dynamics 365 Sales integrate with other tools?
We find that Dynamics 365 Sales seamlessly integrates with other Microsoft products, like Outlook and Office 365, creating a unified workspace. However, it appears that integrating with non-Microsoft products can be challenging.
We find that Dynamics 365 Sales competes with several strong alternatives in the CRM space. These include popular options like HubSpot Sales Hub and aCloud CRM, along with more niche solutions such as Creatio Financial Services and Boostr, depending on the specific industry and business needs.
What the main competitors of Dynamics 365 Sales?
We find that Dynamics 365 Sales competes with several strong alternatives in the CRM space. These include popular options like HubSpot Sales Hub and aCloud CRM, along with more niche solutions such as Creatio Financial Services and Boostr, depending on the specific industry and business needs.
We find Dynamics 365 Sales to be a legitimate CRM solution. It's a widely used product from a reputable company. However, user reviews mention some performance issues and a complex interface.
Is Dynamics 365 Sales legit?
We find Dynamics 365 Sales to be a legitimate CRM solution. It's a widely used product from a reputable company. However, user reviews mention some performance issues and a complex interface.
Dynamics 365 Sales offers various plans. The Sales Professional plan costs $65 per user/month, while the Sales Enterprise plan is priced at $95 per user/month. There is also a Sales Premium plan, but pricing isn't publicly available.
How much does Dynamics 365 Sales cost?
Dynamics 365 Sales offers various plans. The Sales Professional plan costs $65 per user/month, while the Sales Enterprise plan is priced at $95 per user/month. There is also a Sales Premium plan, but pricing isn't publicly available.
We find that Dynamics 365 Sales receives mixed reviews regarding customer service. While some users praise the helpfulness and problem-solving abilities of the support team, others express frustration with slow response times, ineffective solutions, and language barriers.
Is Dynamics 365 Sales customer service good?
We find that Dynamics 365 Sales receives mixed reviews regarding customer service. While some users praise the helpfulness and problem-solving abilities of the support team, others express frustration with slow response times, ineffective solutions, and language barriers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.