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Electric description
Electric is an IT management platform designed for small and medium-sized businesses in the USA. It simplifies IT tasks such as device security, employee onboarding/offboarding, and software updates. It provides tools like device inventory, application management, and procurement, along with IT support. Electric also offers premium services including IT service desk support, cloud migration, and data backup and recovery.
Who is Electric best for
Electric streamlines IT operations for small and medium-sized businesses with its comprehensive platform. Users praise Electric's automated onboarding/offboarding and Slack integration for seamless communication. However, some users have reported slow support response times and inconsistent service quality. Despite these drawbacks, Electric remains a popular choice for SMBs seeking a simplified IT solution.
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Ideal for small to medium-sized businesses (SMBs) seeking comprehensive IT management.
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Caters to a wide range of industries, simplifying IT operations for diverse business needs.
Electric features
Supported Electric Book Works develops and designs both print and digital books. |
Supported Electric Book Works utilizes a multi-channel approach combining web, ebook, and print. |
Supported Electric Book Works publishes books to the web for wider reach. |
Supported Electric Book Works develops ebooks for various platforms. |
Supported Electric Book Works offers print book production services. |
Supported Electric Book Works uses open-source technology for its workflow. |
Supported Electric Book Works implements multi-format publishing workflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Electric reviews
We've summarised 66 Electric reviews (Electric G2 reviews) and summarised the main points below.
- Slack integration for easy and fast communication with support.
- Automated onboarding and offboarding processes, saving time and effort.
- Proactive account management and regular check-ins.
- Comprehensive IT support covering various needs, from device management to security.
- Remote access capabilities for quick troubleshooting.
- Slow support response times, sometimes taking hours or days for simple requests.
- Inconsistent service quality, with varying technician knowledge and effectiveness.
- Turbine platform has UI bugs, slow performance, and device sync issues.
- Limited onboarding capabilities and frequent errors in setup.
- Communication issues and lack of follow-through on support tickets.
Electric pricing
The commentary is based on 9 reviews from Electric G2 reviews.
Electric's pricing receives mixed reviews. Some users find it an excellent value, especially compared to in-house IT. Others consider certain services, like device storage, too expensive, while some find the overall cost not justified by the service level. A few users mention a "significant" cost increase when upgrading plans.
Users sentiment
Electric alternatives
Electric FAQ
Electric is a US-based IT management platform for SMBs. It streamlines IT operations, including device security, employee onboarding/offboarding, and software updates. Electric offers tools for device and application management, procurement, and IT support, simplifying IT for growing businesses.
What is Electric and what does Electric do?
Electric is a US-based IT management platform for SMBs. It streamlines IT operations, including device security, employee onboarding/offboarding, and software updates. Electric offers tools for device and application management, procurement, and IT support, simplifying IT for growing businesses.
Electric integrates with Slack for streamlined communication with their support team. They also utilize various open-source technologies in their workflow, though specific integrations are not publicly listed. For further integration details, contacting Electric directly is recommended.
How does Electric integrate with other tools?
Electric integrates with Slack for streamlined communication with their support team. They also utilize various open-source technologies in their workflow, though specific integrations are not publicly listed. For further integration details, contacting Electric directly is recommended.
Top alternatives to Electric include NinjaOne, Workplace Solutions, Axonius, Infraon Infinity, SysAid, and Startly. These competitors offer similar IT management solutions for businesses seeking streamlined IT support, device management, and automation capabilities.
What the main competitors of Electric?
Top alternatives to Electric include NinjaOne, Workplace Solutions, Axonius, Infraon Infinity, SysAid, and Startly. These competitors offer similar IT management solutions for businesses seeking streamlined IT support, device management, and automation capabilities.
Electric appears to be a legitimate IT management platform. User reviews praise its automated features and comprehensive support. However, some users mention slow support response times and UI bugs. Consider these factors when evaluating if Electric is safe and suitable for your IT needs.
Is Electric legit?
Electric appears to be a legitimate IT management platform. User reviews praise its automated features and comprehensive support. However, some users mention slow support response times and UI bugs. Consider these factors when evaluating if Electric is safe and suitable for your IT needs.
I couldn't find pricing details for Electric. For the most up-to-date pricing information, it's best to visit their website directly. This will ensure you get accurate details about their product and whether it's worth the investment for your needs.
How much does Electric cost?
I couldn't find pricing details for Electric. For the most up-to-date pricing information, it's best to visit their website directly. This will ensure you get accurate details about their product and whether it's worth the investment for your needs.
Electric's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, particularly via Slack integration, others report slow response times, inconsistent service quality, and communication issues. Some users also mention a lack of follow-through on support tickets.
Is Electric customer service good?
Electric's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, particularly via Slack integration, others report slow response times, inconsistent service quality, and communication issues. Some users also mention a lack of follow-through on support tickets.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.