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Gainsight Customer Success description
Gainsight Customer Success is a software platform designed to help businesses reduce customer churn and increase revenue. It provides tools to track customer health, automate tasks, identify risks, and improve engagement. Gainsight helps businesses of all sizes in various industries get a complete picture of their customers' experiences, so they can make better decisions and drive growth. It stands out with its focus on "customer success" as a company-wide goal, not just a department.
Who is Gainsight Customer Success best for
Gainsight Customer Success helps B2B SaaS companies reduce churn and boost revenue. Users love its centralized customer health dashboard and integrations, but some find it complex and slow. It's best for medium to large businesses in the software, IT, and telecommunications sectors.
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Best for medium and enterprise companies.
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Ideal for software, IT, and telecommunications companies.
Gainsight Customer Success features
Supported Gainsight PX integrates with Gainsight CS, enabling product usage data synchronization. |
Supported Gainsight supports segmenting customers by health scores. |
Supported Gainsight offers customer health tracking with customizable metrics, including product usage and support interactions. |
Supported Gainsight CS supports automated workflows, referred to as journey orchestration. |
Supported Gainsight prioritizes customer success with AI tools and automated insights for proactive management. |
Supported Gainsight supports lifecycle stage segmentation, enabling tailored engagement strategies. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Gainsight Customer Success reviews
We've summarised 1458 Gainsight Customer Success reviews (Gainsight Customer Success G2 reviews) and summarised the main points below.
- Centralized customer health dashboard
- Effective tracking of CTAs and customer engagement
- Seamless integration with Salesforce and other tools
- Automation capabilities for tasks and workflows
- Comprehensive customer data and insights
- Slow performance, especially with large datasets
- Overwhelming number of features, steep learning curve
- Reporting capabilities could be improved
- Limited customization options at the user level
- Complex administration and setup
Gainsight Customer Success pricing
The commentary is based on 43 reviews from Gainsight Customer Success G2 reviews.
Gainsight offers several products related to customer success, product experience, customer communities, and customer education. While specific pricing is not listed, potential customers are encouraged to request pricing or start a free trial for certain products. The available information suggests a tiered pricing model for some products, with different levels of features and support offered at each tier.
Users sentiment
See the Gainsight Customer Success pricing page.
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Gainsight Customer Success has a free trial.
Gainsight Customer Success alternatives
VelarisProactive customer success platform. Automates tasks, improves collaboration, reduces churn.Read more
Gainsight Customer Success FAQ
Gainsight Customer Success is a customer success platform that helps businesses reduce churn and grow revenue. It provides tools to track customer health, automate tasks, identify risks, and improve engagement, offering a complete view of the customer journey. Gainsight is best suited for B2B SaaS companies focused on customer success.
What is Gainsight Customer Success and what does Gainsight Customer Success do?
Gainsight Customer Success is a customer success platform that helps businesses reduce churn and grow revenue. It provides tools to track customer health, automate tasks, identify risks, and improve engagement, offering a complete view of the customer journey. Gainsight is best suited for B2B SaaS companies focused on customer success.
Gainsight Customer Success integrates seamlessly with Salesforce and other tools, offering a centralized platform for managing customer data and interactions. It leverages product usage data through its integration with Gainsight PX. This enhances customer success support and provides a comprehensive view of customer health.
How does Gainsight Customer Success integrate with other tools?
Gainsight Customer Success integrates seamlessly with Salesforce and other tools, offering a centralized platform for managing customer data and interactions. It leverages product usage data through its integration with Gainsight PX. This enhances customer success support and provides a comprehensive view of customer health.
Top competitors of Gainsight Customer Success include Totango, ChurnZero, and ZapScale. These alternatives offer similar customer success functionalities, such as health scoring, automated workflows, and churn prediction. Salesforce Service Cloud also competes in the broader customer relationship management space.
What the main competitors of Gainsight Customer Success?
Top competitors of Gainsight Customer Success include Totango, ChurnZero, and ZapScale. These alternatives offer similar customer success functionalities, such as health scoring, automated workflows, and churn prediction. Salesforce Service Cloud also competes in the broader customer relationship management space.
Gainsight Customer Success is a legitimate platform helping businesses improve customer retention and revenue. It offers robust features like health tracking and automated workflows. However, some users find it complex and expensive. Consider exploring alternatives if those are primary concerns.
Is Gainsight Customer Success legit?
Gainsight Customer Success is a legitimate platform helping businesses improve customer retention and revenue. It offers robust features like health tracking and automated workflows. However, some users find it complex and expensive. Consider exploring alternatives if those are primary concerns.
Gainsight Customer Success does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific customer success product needs.
How much does Gainsight Customer Success cost?
Gainsight Customer Success does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific customer success product needs.
Gainsight Customer Success customers generally report positive experiences with customer service. Users mention responsive support, helpful CSMs, and a dedicated team available through various channels. However, some note occasional slow response times and inconsistencies in support quality.
Is Gainsight Customer Success customer service good?
Gainsight Customer Success customers generally report positive experiences with customer service. Users mention responsive support, helpful CSMs, and a dedicated team available through various channels. However, some note occasional slow response times and inconsistencies in support quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.