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Hetzner

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Last updated on

Company health

Employee growth
14% increase in the last year
Web traffic
87% decrease in the last quarter

Ratings

G2
4.6/5
(10)

Hetzner description

Hetzner is a hosting provider offering a range of services like dedicated servers, cloud hosting, and web hosting. They focus on providing affordable, high-performance solutions for businesses of all sizes. Hetzner stands out for its competitive pricing and flexible options, making it suitable for a variety of hosting needs. They are recognized in the industry, having received awards like the "Bayerns Best 50" and "Readers' Choice" awards.


Who is using Hetzner?


Who is Hetzner best for

Hetzner is a hosting provider offering affordable and flexible solutions for businesses seeking dedicated servers, cloud hosting, and web hosting. While praised for its competitive pricing and high performance, potential users should be aware of reported account closures and slow support responses. Hetzner's simple setup and wide range of services make it attractive for those comfortable navigating potential support challenges.

  • Hetzner is not ideal for small, medium, or enterprise companies.

  • Hetzner does not cater to any specific industry.


Hetzner features

Supported

Hetzner offers cloud resources in Germany and Singapore.

Supported

Hetzner offers data centers in Germany and Singapore.

Supported

Hetzner Cloud allows allocation of CPU, RAM, and storage resources.

Supported

Custom software can be installed on virtual machines.

Supported

Hetzner offers scalable and secure cloud hosting suitable for various business applications.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
+0.24

Customer Service

Neutral
-0.06

Ease of Use

Neutral
+0.26

Reliability and Performance

Rather positive
+0.39

Ease of Implementation

Rather negative
-0.43

Scalability

Rather positive
+0.67

Hetzner reviews

We've summarised 90 Hetzner reviews (Hetzner TrustPilot reviews and Hetzner G2 reviews) and summarised the main points below.

Pros of Hetzner
  • Competitive pricing and flexible options are widely praised.
  • High performance and reliable servers are consistently highlighted.
  • Wide range of services, from dedicated servers to cloud hosting.
  • Easy to use interface and simple setup process.
  • Fast and efficient server deployments.
Cons of Hetzner
  • Account closures without explanation are frequently reported.
  • Verification process can be cumbersome and lead to rejections.
  • Support responses can be slow or unhelpful, particularly with technical issues.
  • Limited DDoS protection despite claims, leaving users vulnerable.
  • Hidden traffic limits despite advertising "unlimited" traffic.

Hetzner pricing

The commentary is based on 37 reviews from Hetzner G2 reviews and Hetzner TrustPilot reviews.

Hetzner is praised for its competitive pricing and excellent price-to-performance ratio, especially for dedicated servers and cloud hosting. Users consistently mention affordable prices and cost-effectiveness as major advantages. While some products may be considered overpriced by some, the overall sentiment is that Hetzner offers great value.

Users sentiment

Neutral
+0.24

Hetzner alternatives

  • Logo of UpCloud
    UpCloud
    Fast, reliable cloud servers with simple pricing and high performance.
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  • Logo of HostArmada
    HostArmada
    Fast, secure cloud hosting with reliable uptime and expert support.
    Read more
  • Logo of My Cloud
    My Cloud
    Business cloud hosting: simple, scalable, and secure.
    Read more
  • Logo of Latitude.sh
    Latitude.sh
    Bare metal servers for power, performance, and control.
    Read more
  • Logo of CloudSigma
    CloudSigma
    Customizable cloud servers offering flexible, high-performance hosting.
    Read more
  • Logo of Hivelocity
    Hivelocity
    Reliable, scalable hosting with exceptional 24/7 support.
    Read more

Hetzner FAQ

  • What is Hetzner and what does Hetzner do?

    Hetzner is a hosting provider offering dedicated servers, cloud hosting, and web hosting solutions. They focus on affordable, high-performance options suitable for various business needs. While praised for competitive pricing and flexible services, some users report issues with account closures and support.

  • How does Hetzner integrate with other tools?

    Hetzner primarily focuses on providing hosting infrastructure and doesn't explicitly offer integrations with other tools in the same way that SaaS platforms do. Their services are designed for users to build upon using custom configurations.

  • What the main competitors of Hetzner?

    Hetzner's main competitors include Rackspace Hosting, DreamHost, and CheapoHosting, all offering similar hosting services. Other alternatives, like Google Cloud Storage and V2 Cloud, provide cloud-based solutions for storage and virtual desktops, respectively.

  • Is Hetzner legit?

    Yes, Hetzner is a legitimate hosting provider. They offer competitive pricing and a wide range of services. However, potential customers should be aware of user reports regarding account closures and support issues. Despite these issues, Hetzner remains a popular choice due to its performance and flexible options.

  • How much does Hetzner cost?

    Hetzner offers various services like dedicated servers, cloud servers, and colocation. Pricing depends on configuration and resources, so check their website for specific product pricing and to see if Hetzner is worth it for your needs.

  • Is Hetzner customer service good?

    Hetzner's customer service receives mixed reviews. While some praise the quick and helpful support, many users report unhelpful responses, especially for technical issues. Account closures without explanation are a recurring complaint.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.