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Logo of Infor CloudSuite Customer Relationship Management (CRM)

Infor CloudSuite Customer Relationship Management (CRM)

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Last updated on

Company health

Employee growth
6% increase in the last year
Web traffic
11% increase in the last quarter

Ratings

G2
3.2/5
(75)
Glassdoor
4.6/5
(13)

Infor CloudSuite Customer Relationship Management (CRM) description

Infor CloudSuite CRM is a cloud-based software designed to help businesses manage customer interactions throughout the customer lifecycle. It offers tools for sales, marketing, customer service, and reporting, providing a complete view of every customer touchpoint. Infor CloudSuite CRM is particularly valuable for mid-sized to large companies due to its industry-specific capabilities and focus on providing actionable insights from customer data. It integrates with other business software and offers flexibility in deployment and usage. The software aims to improve sales team productivity, streamline sales activities, and enhance customer relationships, ultimately driving revenue growth.

Who is Infor CloudSuite Customer Relationship Management (CRM) best for

Infor CloudSuite CRM empowers mid-sized to large businesses to manage customer interactions effectively. Users praise its customizability and mobile access for convenient data handling. However, some report slow performance and a complex interface. Ideal for sales teams needing robust data management and industry-specific features.

  • Best fit for medium to large businesses (101+ employees) seeking enhanced customer relationship management.

  • Strong fit for industries like manufacturing, healthcare, and finance, offering tailored functionalities.

Infor CloudSuite Customer Relationship Management (CRM) features

Supported

Offers a holistic view of each customer by tracking every touchpoint.

Supported

Includes tools for effective team and territory management, enhancing sales performance.

Supported

Integrates with other Infor solutions (like ERP and BI) and offers open APIs for broader connectivity.

Supported

Provides superior mobile functionalities for sales teams to access and update information remotely.

Supported

Includes reporting and analytics tools to gain insights from customer data.

Supported

Offers email integration with Microsoft Outlook and Gmail.

Supported

Drives accurate forecasting through its analytics and sales management capabilities.

Infor CloudSuite Customer Relationship Management (CRM) reviews

We've summarised 75 Infor CloudSuite Customer Relationship Management (CRM) reviews (Infor CloudSuite Customer Relationship Management (CRM) G2 reviews) and summarised the main points below.

Pros of Infor CloudSuite Customer Relationship Management (CRM)
  • User-friendly interface for basic CRM functions.
  • Highly customizable platform adaptable to specific business needs.
  • Mobile access enables convenient data retrieval and note-taking.
  • Effective for tracking customer interactions and sales opportunities.
  • Robust system capable of handling large volumes of data.
Cons of Infor CloudSuite Customer Relationship Management (CRM)
  • Slow performance and long loading times are frequently reported issues.
  • Complex customization and difficulty navigating between systems.
  • Outdated user interface and clunky user experience.
  • Reporting features are limited and require manual workarounds.
  • Lack of seamless integration with other essential business tools.

Infor CloudSuite Customer Relationship Management (CRM) alternatives

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    CloudSuite Facilities Management
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  • Logo of Infor SyteLine / Infor CloudSuite Industrial
    Infor SyteLine / Infor CloudSuite Industrial
    Streamlines manufacturing operations for smarter, more profitable business.
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  • Logo of UKG Ready
    UKG Ready
    Streamlines HR, payroll, and time tracking for growing businesses.
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  • Logo of Infor Integrated Business Planning (IBP)
    Infor Integrated Business Planning (IBP)
    Connects business plans with supply chain for smarter decisions.
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  • Logo of UKG Pro
    UKG Pro
    People-first HCM suite automating HR, payroll, and talent management.
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Infor CloudSuite Customer Relationship Management (CRM) FAQ

  • What is Infor CloudSuite Customer Relationship Management (CRM) and what does Infor CloudSuite Customer Relationship Management (CRM) do?

    Infor CloudSuite CRM is a cloud-based customer relationship management software designed for mid-sized to large businesses. It offers tools for sales, marketing, and customer service, providing a 360-degree view of customer interactions. This robust platform helps streamline sales activities, improve team productivity, and enhance customer relationships to drive revenue growth.

  • How does Infor CloudSuite Customer Relationship Management (CRM) integrate with other tools?

    Infor CloudSuite CRM integrates with other Infor solutions, such as ERP and BI, through open APIs. This connectivity extends to broader business tools, though some users report integration challenges. It also offers email integration with Microsoft Outlook and Gmail.

  • What the main competitors of Infor CloudSuite Customer Relationship Management (CRM)?

    Top alternatives to Infor CloudSuite CRM include Salesforce, Microsoft Dynamics 365, and Oracle Siebel CRM. These competitors offer similar features such as sales force automation, marketing automation, and customer service tools, often with varying pricing and deployment options.

  • Is Infor CloudSuite Customer Relationship Management (CRM) legit?

    Yes, Infor CloudSuite Customer Relationship Management (CRM) is a legitimate software. It's a cloud-based CRM designed for mid-size and large businesses seeking industry-specific solutions and improved customer interactions. While some users report slow performance, others praise its customizability and mobile access.

  • How much does Infor CloudSuite Customer Relationship Management (CRM) cost?

    I cannot find pricing details for Infor CloudSuite Customer Relationship Management (CRM). Contact Infor directly to discuss pricing and determine if the product is worth it for your needs.

  • Is Infor CloudSuite Customer Relationship Management (CRM) customer service good?

    Infor CloudSuite CRM users appreciate its mobile access, customizable platform, and ability to track customer interactions. However, some have noted slow performance, a complex interface, and limited reporting features as drawbacks. Consider these factors when evaluating customer service aspects.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.