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iTop

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Last updated on

Company health

Employee growth
13% increase in the last year
Web traffic
15% decrease in the last quarter

Ratings

G2
4.2/5
(7)

iTop description

iTop by Combodo is IT Service Management (ITSM) software designed to help businesses of all sizes manage their IT services. It offers a range of features including a service desk, incident, problem, and change management, and a configuration management database (CMDB). iTop focuses on providing a flexible and easy-to-use solution that can be tailored to the specific needs of an organization. It promises improved IT efficiency, reduced costs, and increased user satisfaction.

Who is iTop best for

iTop by Combodo offers IT Service Management (ITSM) software with features like a service desk, incident management, and a CMDB. It's designed for easy use and customization. iTop helps improve IT efficiency, reduce costs, and boost user satisfaction.

  • Best for small to mid-sized businesses.

  • Suitable for businesses across various industries.

iTop features

Supported

iTop offers a self-service portal for users to submit and track tickets.

Supported

iTop streamlines IT change implementation with workflows, impact analysis, and role-based management.

Supported

iTop supports incident, problem, change, and request management.

iTop alternatives

  • Logo of Alemba Service Manager
    Alemba Service Manager
    Streamlines IT, automates tasks, boosts efficiency, and satisfies users.
    Read more
  • Logo of BOSSDesk
    BOSSDesk
    Streamlines IT support, manages assets, and automates workflows.
    Read more
  • Logo of Mint Service Desk
    Mint Service Desk
    Streamlined IT ticket management for better, faster support.
    Read more
  • Logo of ITSM 365
    ITSM 365
    Streamlined IT service desk, automating workflows, improving support.
    Read more
  • Logo of 4me
    4me
    Connect, automate, and improve enterprise service management.
    Read more
  • Logo of ServicePRO
    ServicePRO
    Streamlines IT requests, automates tasks, boosts service efficiency.
    Read more

iTop FAQ

  • What is iTop and what does iTop do?

    iTop is IT Service Management (ITSM) software by Combodo, offering tools like a service desk, incident management, and a CMDB. It's designed to be flexible and easy to use, aiming to improve IT efficiency and user satisfaction for businesses of all sizes.

  • How does iTop integrate with other tools?

    iTop integrates with other tools through its REST API and various extensions. It supports standard protocols like LDAP, Active Directory, and email integration for notifications and user management. This allows for flexible customization and connection with existing systems.

  • What the main competitors of iTop?

    iTop's main competitors include ITSM 365, ServiceNow IT Service Management, SolarWinds Service Desk, Jira Service Management, and Ivanti Neurons for ITSM. These alternatives offer similar ITSM functionalities, catering to various business sizes and needs.

  • Is iTop legit?

    Yes, iTop is a legitimate ITSM software by Combodo. It offers features like a service desk, incident management, and a CMDB, aiming to improve IT efficiency and user satisfaction. iTop appears safe, showing positive growth trends.

  • How much does iTop cost?

    iTop is an open-source ITSM solution, meaning it's free to download and use. However, commercial support and maintenance options are available for purchase, though specific pricing isn't publicly disclosed. Contact iTop directly for product pricing details.

  • Is iTop customer service good?

    There is no information available about iTop's customer service based on the provided data.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.