Last updated on
Company health
Ratings
Kommunicate description
Kommunicate is a customer service platform that combines chatbots with human agents. It helps mid-sized businesses automate responses to simple customer questions through its chatbot, which can be customized with your existing information and linked to your website or app. Kommunicate promises to improve response time and efficiency, and ultimately help you retain more customers. For complex issues, the platform seamlessly transfers the customer to a live agent. Integrations with popular platforms like Zendesk, Shopify, and Whatsapp are also offered.
What companies are using Kommunicate?
Who is Kommunicate best for
Kommunicate is a customer support platform ideal for mid-sized businesses wanting to automate customer interactions. Its AI-powered chatbot handles FAQs, freeing up human agents for complex issues. Users praise the easy setup, intuitive interface, and helpful support. Some users mention the pricing could be more competitive.
-
Best for medium-sized businesses (101-1000 employees), suitable for small businesses, limited fit for large enterprises.
-
Designed for businesses across all industries seeking enhanced customer service with AI chatbots.
Kommunicate features
Supported Kommunicate's chatbot automates responses to frequently asked questions, reducing agent workload. |
Supported Kommunicate connects to various messaging channels for consistent customer support. |
Supported Kommunicate's live chat allows agents to seamlessly take over from the chatbot. |
Supported Kommunicate integrates with knowledge bases to provide quick and accurate answers. |
Supported Kommunicate combines the power of multiple LLMs for diverse conversational needs. |
Supported Kommunicate integrates with various platforms like Zendesk, Shopify, and Whatsapp. |
Supported Kommunicate uses a no-code generative AI-powered chatbot customizable with existing information. |
Kommunicate reviews
We've summarised 21 Kommunicate reviews (Kommunicate G2 reviews) and summarised the main points below.
- Easy setup and integration with various platforms (e.g., websites, WhatsApp, Facebook).
- Intuitive and user-friendly interface with excellent UX/UI.
- Helpful and responsive customer support, including communication via WhatsApp.
- AI-powered chatbot facilitates automation of repetitive queries and lead generation.
- Comprehensive platform with features like lead collection forms, conversation management dashboard, and analytics.
- Pricing can be expensive, especially for the Indian market.
- More UI customization options would be desirable.
- Limited platform integrations are available.
- Support query resolution could be faster.
Kommunicate pricing
The commentary is based on 1 reviews from Kommunicate G2 reviews.
Kommunicate's pricing is generally considered expensive, particularly for the Indian market. While the setup and interface are praised for their ease of use, the cost can be a barrier for some businesses.
See the Kommunicate pricing page.
Kommunicate alternatives
Kommunicate FAQ
Kommunicate is a customer support platform that uses AI-powered chatbots to automate responses, improving response times and efficiency. It integrates with various platforms like WhatsApp and Zendesk, and seamlessly transfers complex issues to human agents. This makes it ideal for mid-sized businesses wanting to enhance customer service and retain customers.
What is Kommunicate and what does Kommunicate do?
Kommunicate is a customer support platform that uses AI-powered chatbots to automate responses, improving response times and efficiency. It integrates with various platforms like WhatsApp and Zendesk, and seamlessly transfers complex issues to human agents. This makes it ideal for mid-sized businesses wanting to enhance customer service and retain customers.
Kommunicate integrates with various platforms to streamline customer service workflows. It connects with popular messaging channels, helpdesk software like Zendesk, e-commerce platforms such as Shopify, and communication apps like WhatsApp. This allows businesses to manage customer interactions seamlessly across multiple touchpoints.
How does Kommunicate integrate with other tools?
Kommunicate integrates with various platforms to streamline customer service workflows. It connects with popular messaging channels, helpdesk software like Zendesk, e-commerce platforms such as Shopify, and communication apps like WhatsApp. This allows businesses to manage customer interactions seamlessly across multiple touchpoints.
Top alternatives to Kommunicate include Intercom, Zendesk, Freshchat, and Help Scout. These platforms offer similar features such as live chat, chatbot integration, and multi-channel support for businesses seeking streamlined customer communication solutions.
What the main competitors of Kommunicate?
Top alternatives to Kommunicate include Intercom, Zendesk, Freshchat, and Help Scout. These platforms offer similar features such as live chat, chatbot integration, and multi-channel support for businesses seeking streamlined customer communication solutions.
Kommunicate is a legitimate customer service platform. User reviews praise its easy setup, intuitive interface, and helpful support. While pricing may be a concern for some, its AI-powered chatbot effectively automates responses, improves response times, and helps businesses retain customers.
Is Kommunicate legit?
Kommunicate is a legitimate customer service platform. User reviews praise its easy setup, intuitive interface, and helpful support. While pricing may be a concern for some, its AI-powered chatbot effectively automates responses, improves response times, and helps businesses retain customers.
I couldn't find pricing details for Kommunicate. For the most current pricing information, it's best to check their official website or contact their sales team.
How much does Kommunicate cost?
I couldn't find pricing details for Kommunicate. For the most current pricing information, it's best to check their official website or contact their sales team.
Customers praise Kommunicate's helpful and responsive support team, readily available through various channels, including WhatsApp. While some users desire faster resolution times, the overall sentiment towards their customer service is positive.
Is Kommunicate customer service good?
Customers praise Kommunicate's helpful and responsive support team, readily available through various channels, including WhatsApp. While some users desire faster resolution times, the overall sentiment towards their customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.