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MCUBE Contact Center Solution description
MCUBE Contact Center Solution is a cloud-based system designed to manage customer interactions. It offers features like call tracking, routing, recording, and reporting, plus CRM integrations. This solution helps businesses understand customer behavior, improve agent efficiency, and enhance customer service. MCUBE Contact Center Solution is a good fit for mid-sized companies in India who rely heavily on phone communication and want better control and insights into their customer interactions.
Who is MCUBE Contact Center Solution best for
MCUBE Contact Center Solution is a cloud-based system designed for mid-sized businesses in India. It offers call tracking, routing, recording, and CRM integrations to improve agent efficiency and customer service. It's ideal for companies relying heavily on phone communication and seeking better control over customer interactions. G2 gives it a 5/5 star rating based on 2 reviews.
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Best for medium-sized businesses.
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Ideal for businesses in India.
MCUBE Contact Center Solution features
Supported MCube Contact Center Solution supports call routing with features like multi-level IVR and smart call distribution. |
Supported MCUBE Contact Center Solution supports call recording and its analysis. |
Supported MCUBE Contact Center Solution integrates with CRM systems, centralizing customer data. |
Supported MCUBE supports sales team performance tracking via call data analysis and CRM integrations. |
MCUBE Contact Center Solution alternatives
Caller DeskStreamlines phone communication, boosts efficiency, and offers insightful analytics.Read more
8x8 Contact CenterCloud contact center elevates customer experience and agent performance.Read more
MCUBE Contact Center Solution FAQ
MCUBE Contact Center Solution is a cloud-based system for managing customer interactions. It offers call tracking, routing, recording, reporting, and CRM integrations. Ideal for mid-sized companies in India, MCUBE helps improve agent efficiency and enhance customer service.
What is MCUBE Contact Center Solution and what does MCUBE Contact Center Solution do?
MCUBE Contact Center Solution is a cloud-based system for managing customer interactions. It offers call tracking, routing, recording, reporting, and CRM integrations. Ideal for mid-sized companies in India, MCUBE helps improve agent efficiency and enhance customer service.
MCUBE Contact Center Solution integrates with CRM systems, enabling centralized customer data management and improved sales team performance tracking through call data analysis. It also offers call routing and recording features.
How does MCUBE Contact Center Solution integrate with other tools?
MCUBE Contact Center Solution integrates with CRM systems, enabling centralized customer data management and improved sales team performance tracking through call data analysis. It also offers call routing and recording features.
Top alternatives to MCUBE Contact Center Solution include DialShree Predictive Dialer, Voiptime Cloud, Squaretalk, Enghouse Interactive, sisCRM, and Zoho Desk. These competitors offer similar features such as call routing, CRM integrations, and analytics, catering to various business sizes and industries.
What the main competitors of MCUBE Contact Center Solution?
Top alternatives to MCUBE Contact Center Solution include DialShree Predictive Dialer, Voiptime Cloud, Squaretalk, Enghouse Interactive, sisCRM, and Zoho Desk. These competitors offer similar features such as call routing, CRM integrations, and analytics, catering to various business sizes and industries.
MCUBE Contact Center Solution appears legitimate, offering features like call tracking and CRM integrations. G2 shows positive ratings (5/5 stars), and the company demonstrates growth (43.48% LinkedIn employee growth). Consider it if you are a mid-sized business in India relying on phone communication.
Is MCUBE Contact Center Solution legit?
MCUBE Contact Center Solution appears legitimate, offering features like call tracking and CRM integrations. G2 shows positive ratings (5/5 stars), and the company demonstrates growth (43.48% LinkedIn employee growth). Consider it if you are a mid-sized business in India relying on phone communication.
I cannot find pricing details for MCUBE Contact Center Solution. Contact MCUBE directly for product pricing and to determine if the product is worth the investment for your needs.
How much does MCUBE Contact Center Solution cost?
I cannot find pricing details for MCUBE Contact Center Solution. Contact MCUBE directly for product pricing and to determine if the product is worth the investment for your needs.
MCUBE Contact Center Solution's customer service receives mixed reviews. While some praise its reliability and efficiency in handling customer interactions, others express concerns about potential service quality fluctuations, cost, and the loss of direct control over processes.
Is MCUBE Contact Center Solution customer service good?
MCUBE Contact Center Solution's customer service receives mixed reviews. While some praise its reliability and efficiency in handling customer interactions, others express concerns about potential service quality fluctuations, cost, and the loss of direct control over processes.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.