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Merren Customer Survey Platform description
Merren Customer Survey Platform helps mid-sized companies understand their customers better through easy-to-use surveys. It offers multi-lingual surveys delivered directly through popular channels like WhatsApp, Facebook Messenger, and email. This allows for a wider reach and more responses compared to traditional methods. Merren provides real-time analytics and reporting, making it simple to track customer satisfaction and identify areas for improvement. It seamlessly integrates with existing CRM tools for efficient data management.
Who is Merren Customer Survey Platform best for
We find that Merren is an excellent platform for mid-sized companies focused on enhancing customer experience. Users particularly appreciate its ease of use and high survey response rates through channels like WhatsApp and Messenger. The real-time analytics dashboard and multi-lingual capabilities are also frequently praised. Keep in mind that some users have pointed out occasional translation inaccuracies.
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Perfect for mid-sized companies (101-1000 employees) aiming to boost customer experience through engaging surveys and feedback.
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Effective across diverse sectors, it's especially beneficial where direct customer interaction via multiple channels is key.
Merren Customer Survey Platform features
Supported Build Multichannel Surveys: Merren allows users to build surveys across multiple channels to effectively reach their target audience. |
Supported Interactive Channels: Merren enables customer engagement through preferred communication channels such as online chatbots, Facebook Messenger, WhatsApp, and AMP email. |
Supported Capture Metrics: Merren allows launching CSAT, CES, and NPS customer satisfaction surveys across multiple channels to capture key metrics. |
Supported Customizable Templates: Merren provides customizable, ready-to-use survey templates that can be modified as per specific goals, accelerating the survey creation process. |
Supported Localize in 100+ Languages: Merren automates language localization, enabling expansion into global markets with support for over 100 languages. |
Supported Translate Surveys Faster: Merren offers a quick translation feature for faster survey translation, making surveys accessible and relevant to diverse audiences. |
Supported Integrate with Your CRM: Merren supports seamless integration with CRM and other existing tools, streamlining workflows by combining customer feedback data with customer information. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Merren Customer Survey Platform reviews
We've summarised 24 Merren Customer Survey Platform reviews (Merren Customer Survey Platform G2 reviews) and summarised the main points below.
- Easy-to-use interface and straightforward setup process.
- High survey response rates, especially through WhatsApp and Messenger integration.
- Real-time analytics and reporting dashboard provides immediate insights.
- Wide range of survey templates and customization options.
- Multi-lingual survey capabilities enhance reach.
- Translations can be inaccurate and require manual review.
- Limited trial period makes it difficult to fully explore features.
- Some integrations require assistance from customer support.
- Inability to edit published templates necessitates starting over.
- AI survey builder can sometimes generate repetitive questions.
Merren Customer Survey Platform pricing
The commentary is based on 3 reviews from Merren Customer Survey Platform G2 reviews.
Merren offers a 20% discount for annual billing. View-only plans are available in the Enterprise plan. All prices are in USD.
Users sentiment
See the Merren Customer Survey Platform pricing page.
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Merren Customer Survey Platform has a free trial.
Unlimited Surveys 5 Questions Per Survey 100 responses per month
Unlimited Surveys 10 question per survey 300 responses per month Simple branching Push on WhatsApp: 100 per month Multilingual (English + 2) surveys
Unlimited Surveys 20 Questions Per Survey 1000 responses per month Complex branching Push on WhatsApp: 500 per month Multilingual (English + 5) surveys Onboarding and advanced support
Unlimited Surveys Unlimited Questions Per Survey Unlimited responses per month Complex branching Unlimited Push on WhatsApp Multilingual (English + 75) surveys Customer Success Manager
Merren Customer Survey Platform alternatives
Survicate EnterpriseDeep customer insights across all channels, driving better decisions.Read more
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
Merren Customer Survey Platform FAQ
We find that Merren Customer Survey Platform is a helpful tool for mid-sized businesses seeking to enhance customer understanding. It facilitates multi-lingual surveys across various channels like WhatsApp and email, providing real-time analytics for tracking customer satisfaction and identifying areas for improvement. It also integrates with existing CRM systems.
What is Merren Customer Survey Platform and what does Merren Customer Survey Platform do?
We find that Merren Customer Survey Platform is a helpful tool for mid-sized businesses seeking to enhance customer understanding. It facilitates multi-lingual surveys across various channels like WhatsApp and email, providing real-time analytics for tracking customer satisfaction and identifying areas for improvement. It also integrates with existing CRM systems.
Merren integrates seamlessly with existing CRM and other tools. This streamlines workflows by combining customer feedback data with other customer information, allowing for a more comprehensive understanding of your customer base.
How does Merren Customer Survey Platform integrate with other tools?
Merren integrates seamlessly with existing CRM and other tools. This streamlines workflows by combining customer feedback data with other customer information, allowing for a more comprehensive understanding of your customer base.
We find that Merren Customer Survey Platform's main competitors are Survicate, Zonka Feedback, and Verint Voice of the Customer. These platforms offer similar survey tools, analytics, and integrations for enhanced customer experience programs.
What the main competitors of Merren Customer Survey Platform?
We find that Merren Customer Survey Platform's main competitors are Survicate, Zonka Feedback, and Verint Voice of the Customer. These platforms offer similar survey tools, analytics, and integrations for enhanced customer experience programs.
Yes, Merren Customer Survey Platform is safe and legitimate. It receives positive reviews for its ease of use and multi-channel survey capabilities. We find that the platform is a good option for mid-sized businesses seeking to enhance customer experience through effective feedback collection.
Is Merren Customer Survey Platform legit?
Yes, Merren Customer Survey Platform is safe and legitimate. It receives positive reviews for its ease of use and multi-channel survey capabilities. We find that the platform is a good option for mid-sized businesses seeking to enhance customer experience through effective feedback collection.
Merren Customer Survey Platform offers several plans. The Startup plan is $39/user/month. The Pro plan is $79/user/month. The Business plan costs $159/user/month. Enterprise pricing is custom. They also offer a 20% discount for annual billing.
How much does Merren Customer Survey Platform cost?
Merren Customer Survey Platform offers several plans. The Startup plan is $39/user/month. The Pro plan is $79/user/month. The Business plan costs $159/user/month. Enterprise pricing is custom. They also offer a 20% discount for annual billing.
We find that Merren's customer service is generally positive, with users praising the team's responsiveness and helpfulness in setting up accounts, explaining features, and resolving technical issues. While some integrations may require support interaction, the overall experience is efficient and positive.
Is Merren Customer Survey Platform customer service good?
We find that Merren's customer service is generally positive, with users praising the team's responsiveness and helpfulness in setting up accounts, explaining features, and resolving technical issues. While some integrations may require support interaction, the overall experience is efficient and positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.