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ServiceNow Field Service Management description
ServiceNow Field Service Management helps businesses manage their field operations more efficiently. It offers tools for scheduling and dispatching technicians, tracking inventory, and managing work orders, all within a single platform. Using AI, it aims to optimize technician routes, predict maintenance needs, and automate tasks, ultimately reducing costs and improving customer satisfaction. This makes it suitable for mid-sized companies in various industries like healthcare, manufacturing, or technology, looking to streamline their field service operations.
Who is ServiceNow Field Service Management best for
ServiceNow Field Service Management streamlines field operations with tools for scheduling, dispatching, inventory tracking, and work order management. AI-powered features optimize routes, predict maintenance, and automate tasks. Ideal for mid-sized businesses in various sectors like healthcare, manufacturing, or technology aiming to boost efficiency and customer satisfaction.
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Best fit for medium-sized businesses (101-1000 employees), but also suitable for small businesses (1-100).
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Designed for businesses across all industries, enhancing field service operations.
ServiceNow Field Service Management features
Supported Allows managing field service tasks and technicians through a modern configurable interface. |
Supported Provides a modern, configurable interface for handling field service tasks and workers efficiently. |
Supported Automates scheduling to improve productivity across field resources. |
Supported Provides a mobile app for workers to manage tasks, locations, and inventory on the go. |
Supported Tracks locations, stock, and history for inventory and parts in a single repository. |
Supported Allows sourcing and tracking field service parts easily, ensuring technicians have necessary resources. |
Supported Enables tracking and managing work assigned to third-party contractors. |
ServiceNow Field Service Management alternatives
Dynamics 365 Field ServiceStreamlines field service operations, boosts productivity, and delights customers.Read more
TeqtivityStreamlines IT asset lifecycle management, boosting efficiency and saving costs.Read more
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
Oracle Field ServiceSmart field service: Optimize routes, manage techs, delight customers.Read more
ServiceNow Field Service Management FAQ
ServiceNow Field Service Management streamlines field operations with tools for scheduling, dispatching, inventory tracking, and work order management. It uses AI to optimize routes, predict maintenance, and automate tasks, improving efficiency and customer satisfaction. It's ideal for mid-sized businesses across various industries.
What is ServiceNow Field Service Management and what does ServiceNow Field Service Management do?
ServiceNow Field Service Management streamlines field operations with tools for scheduling, dispatching, inventory tracking, and work order management. It uses AI to optimize routes, predict maintenance, and automate tasks, improving efficiency and customer satisfaction. It's ideal for mid-sized businesses across various industries.
ServiceNow Field Service Management integrates with other ServiceNow products and third-party tools through APIs and pre-built integrations. This allows for seamless data flow between systems, enhancing overall operational efficiency. It connects with asset management, CRM, and ITSM tools.
How does ServiceNow Field Service Management integrate with other tools?
ServiceNow Field Service Management integrates with other ServiceNow products and third-party tools through APIs and pre-built integrations. This allows for seamless data flow between systems, enhancing overall operational efficiency. It connects with asset management, CRM, and ITSM tools.
Top alternatives to ServiceNow Field Service Management include Oracle Field Service, Simpro, Housecall Pro, and Jobber. These competitors offer similar features for field service management, such as scheduling, dispatching, and inventory tracking.
What the main competitors of ServiceNow Field Service Management?
Top alternatives to ServiceNow Field Service Management include Oracle Field Service, Simpro, Housecall Pro, and Jobber. These competitors offer similar features for field service management, such as scheduling, dispatching, and inventory tracking.
Yes, ServiceNow Field Service Management is a legitimate product. It's a safe and efficient platform used by many businesses for managing field service operations, offering tools for scheduling, inventory tracking, and work order management. It receives positive ratings on platforms like G2 and Glassdoor.
Is ServiceNow Field Service Management legit?
Yes, ServiceNow Field Service Management is a legitimate product. It's a safe and efficient platform used by many businesses for managing field service operations, offering tools for scheduling, inventory tracking, and work order management. It receives positive ratings on platforms like G2 and Glassdoor.
I cannot find pricing details for ServiceNow Field Service Management. Contact ServiceNow directly to determine product pricing and if it's worth the investment for your field service management needs.
How much does ServiceNow Field Service Management cost?
I cannot find pricing details for ServiceNow Field Service Management. Contact ServiceNow directly to determine product pricing and if it's worth the investment for your field service management needs.
Based on the reviews, ServiceNow improved customer service and satisfaction by organizing processes, from inventory to IT service management. However, managing the platform requires costly training. It effectively addresses IT governance, system integration, and customer relations.
Is ServiceNow Field Service Management customer service good?
Based on the reviews, ServiceNow improved customer service and satisfaction by organizing processes, from inventory to IT service management. However, managing the platform requires costly training. It effectively addresses IT governance, system integration, and customer relations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.