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Logo of ServiceNow HR Service Delivery

ServiceNow HR Service Delivery

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Last updated on

Company health

Employee growth
19% increase in the last year
Web traffic
21% increase in the last quarter
Financing
June 2022 - $84M

Ratings

G2
4.1/5
(58)
Glassdoor
4.4/5
(4831)

ServiceNow HR Service Delivery description

ServiceNow HR Service Delivery streamlines and modernizes all HR tasks in a company. It acts as a central hub for employees to get help with their HR needs such as payroll or benefits. This easy to use system helps HR staff manage employee requests, automate tasks, and access information quickly, allowing them to be more efficient. ServiceNow HR Service Delivery aims to improve the employee experience by making HR processes smoother and more user-friendly.


Who is ServiceNow HR Service Delivery best for

ServiceNow HR Service Delivery streamlines HR tasks, acting as a central hub for employee requests and automating workflows. Users praise its ease of use, integration capabilities, and robust reporting. However, some find the cost high and navigation complex. It's ideal for medium to large IT businesses seeking improved HR efficiency.

  • Best for medium to large businesses (100-1000+ employees).

  • Ideal for IT departments seeking streamlined HR.


ServiceNow HR Service Delivery features

Supported

ServiceNow HR Service Delivery automates various HR tasks, including payroll and benefits management, to streamline HR operations.

Supported

ServiceNow HR Service Delivery offers a centralized platform where employees can access HR services and support for their needs.

Supported

ServiceNow HR Service Delivery provides tools to efficiently manage employee requests and enables HR staff to address and resolve issues promptly.

Supported

ServiceNow HR Service Delivery includes a self-service portal that allows employees to track their HR cases and access information or resources without direct HR intervention.

Supported

ServiceNow HR Service Delivery's reporting and analytics capabilities offer data-driven insights into HR processes and employee trends for improved decision-making.

Supported

ServiceNow HR Service Delivery enables the creation of automated workflows for various HR processes, such as case management, to enhance efficiency.

Supported

ServiceNow HR Service Delivery uses AI to personalize the employee journey and recommend relevant resources.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive
+1

Ease of Implementation

Strongly positive
+1

ServiceNow HR Service Delivery reviews

We've summarised 58 ServiceNow HR Service Delivery reviews (ServiceNow HR Service Delivery G2 reviews) and summarised the main points below.

Pros of ServiceNow HR Service Delivery
  • Easy to use and configure
  • Excellent integration with other systems
  • Robust reporting and dashboarding features
  • Streamlines HR processes and improves efficiency
  • Comprehensive features and modules, including custom app development
Cons of ServiceNow HR Service Delivery
  • Difficult to access externally
  • Convoluted and tricky to navigate
  • Steep learning curve for new users
  • Can be slow and laggy at times
  • High cost, especially for smaller businesses

ServiceNow HR Service Delivery pricing

The commentary is based on 9 reviews from ServiceNow HR Service Delivery G2 reviews.

ServiceNow HR Service Delivery offers robust features and automation but carries a high price tag, especially for smaller businesses. Licensing and implementation costs are a common concern, potentially requiring additional modules for full functionality. While powerful, its cost-effectiveness depends on specific needs and budget.

Users sentiment

Strongly negative
-1

ServiceNow HR Service Delivery alternatives

  • Logo of Alemba Service Manager
    Alemba Service Manager
    Streamlines IT, automates tasks, boosts efficiency, and satisfies users.
    Read more
  • Logo of SysAid
    SysAid
    Effortless IT service management, automating help desk and internal requests.
    Read more
  • Logo of Teqtivity
    Teqtivity
    Streamlines IT asset lifecycle management, boosting efficiency and saving costs.
    Read more
  • Logo of jiHRM
    jiHRM
    Streamlines HR: payroll, benefits, and employee data management.
    Read more
  • Logo of Ultimate
    servicenow-hr-service-delivery vs Ultimate
    AI-powered customer support automation for effortless 24/7 help.
    Read more
  • Logo of Forethought AI
    Forethought AI
    AI-powered customer support automation for faster, happier resolutions.
    Read more

ServiceNow HR Service Delivery FAQ

  • What is ServiceNow HR Service Delivery and what does ServiceNow HR Service Delivery do?

    ServiceNow HR Service Delivery is a cloud-based platform that streamlines HR processes, automates tasks like payroll and benefits, and provides a central hub for employee self-service. It improves efficiency for HR staff and enhances the employee experience with personalized support and easy access to information.

  • How does ServiceNow HR Service Delivery integrate with other tools?

    ServiceNow HR Service Delivery boasts excellent integration capabilities, seamlessly connecting with other systems. This allows for streamlined data flow and enhanced automation across various platforms, improving overall HR efficiency.

  • What the main competitors of ServiceNow HR Service Delivery?

    Alternatives to ServiceNow HR Service Delivery include Zvolv for task automation and data visualization, jiHRM for streamlined HR functions, and Alemba Service Manager for IT service management and automation. Other competitors include Forethought AI and SysAid.

  • Is ServiceNow HR Service Delivery legit?

    Yes, ServiceNow HR Service Delivery is a legitimate software. It's known for streamlining HR tasks, offering a central hub for employee requests, and automating workflows. However, some users find it complex and expensive.

  • How much does ServiceNow HR Service Delivery cost?

    I couldn't find pricing details for ServiceNow HR Service Delivery. Contact ServiceNow directly to get a customized quote based on your specific HR needs and company size.

  • Is ServiceNow HR Service Delivery customer service good?

    Customer reviews on ServiceNow HR Service Delivery's customer service are mixed. Some praise its responsiveness and helpfulness, while others mention difficulties, especially during the initial setup. More technical knowledge may be needed for certain features.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.