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ServiceNow IT Operations Management description
ServiceNow IT Operations Management is a cloud-based software suite that helps businesses manage and automate their IT. It offers tools for incident management, application performance monitoring, and IT operations analytics. ServiceNow ITOM leverages AI to proactively identify and resolve IT issues. This focus on automation and AI helps businesses reduce downtime, improve service quality, and free up IT staff for more strategic work.
Who is ServiceNow IT Operations Management best for
ServiceNow ITOM is a cloud-based platform ideal for medium to large businesses seeking to automate and optimize IT operations. Users praise its comprehensive visibility and automated task management. However, some note a steep learning curve and high cost. It excels at real-time monitoring and automation, improving efficiency and freeing IT staff for strategic work.
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Best for medium to large businesses (101+ employees) seeking to streamline IT operations.
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Ideal for IT-intensive industries requiring robust IT service management and automation.
ServiceNow IT Operations Management features
Supported ServiceNow ITOM offers a suite of tools to manage and automate IT processes, covering incident management, application performance monitoring, and analytics. |
Supported ServiceNow ITOM leverages AI to identify and resolve IT issues proactively, minimizing downtime and enhancing service quality. |
Supported ServiceNow ITOM automates IT tasks, allowing IT staff to focus on strategic initiatives. |
Supported ServiceNow ITOM is a cloud-based software suite for managing and automating IT operations. |
Supported ServiceNow ITOM includes application performance monitoring tools. |
Supported ServiceNow ITOM provides analytics for IT operations. |
Supported ServiceNow ITOM provides tools for incident management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
ServiceNow IT Operations Management reviews
We've summarised 42 ServiceNow IT Operations Management reviews (ServiceNow IT Operations Management G2 reviews) and summarised the main points below.
- Provides comprehensive visibility and control over IT operations, both on-premise and in the cloud.
- Automates routine tasks, improving efficiency and freeing up IT staff for strategic work.
- Real-time monitoring and straightforward automation capabilities.
- Enhanced incident, problem, and change management features.
- Robust reporting and dashboard customization for tracking and analysis.
- High cost of licenses and limited flexibility in pricing, especially for changing organizational needs.
- Steep learning curve and complex setup can be overwhelming for new users and organizations.
- Occasional performance issues, slowness, and difficulties with data querying.
- Limited integration options with certain tools and platforms.
- Issues with duplicate record handling and data normalization.
ServiceNow IT Operations Management pricing
The commentary is based on 6 reviews from ServiceNow IT Operations Management G2 reviews.
ServiceNow ITOM offers robust IT management capabilities but carries a significant price tag. Reviews frequently cite licensing and implementation costs as a concern, especially for smaller organizations with limited budgets. Flexibility in pricing and contract terms appears limited, particularly when adjusting for workforce fluctuations.
Users sentiment
ServiceNow IT Operations Management alternatives
Alemba Service ManagerStreamlines IT, automates tasks, boosts efficiency, and satisfies users.Read more
SolarWinds IT Operations ManagerUnified monitoring, automation, and insights for smoother IT.Read more
TeqtivityStreamlines IT asset lifecycle management, boosting efficiency and saving costs.Read more
SolarWinds Hybrid Cloud ObservabilityUnified IT monitoring for on-premises, cloud, and hybrid systems.Read more
ServiceNow IT Operations Management FAQ
ServiceNow IT Operations Management (ITOM) is a cloud-based suite that automates and enhances IT processes. It offers AI-powered incident management, application performance monitoring, and analytics to reduce downtime and improve service quality. This allows IT teams to focus on strategic initiatives rather than routine tasks.
What is ServiceNow IT Operations Management and what does ServiceNow IT Operations Management do?
ServiceNow IT Operations Management (ITOM) is a cloud-based suite that automates and enhances IT processes. It offers AI-powered incident management, application performance monitoring, and analytics to reduce downtime and improve service quality. This allows IT teams to focus on strategic initiatives rather than routine tasks.
ServiceNow ITOM integrates with other tools, but users have reported limited integration options with certain tools and platforms. It leverages a cloud-based platform and AI-driven automation to streamline IT operations, but its complex setup can present a learning curve.
How does ServiceNow IT Operations Management integrate with other tools?
ServiceNow ITOM integrates with other tools, but users have reported limited integration options with certain tools and platforms. It leverages a cloud-based platform and AI-driven automation to streamline IT operations, but its complex setup can present a learning curve.
Top alternatives to ServiceNow IT Operations Management include Alemba Service Manager, SysAid, and SolarWinds Service Desk. These platforms offer similar IT service management capabilities, often at a more competitive price point.
What the main competitors of ServiceNow IT Operations Management?
Top alternatives to ServiceNow IT Operations Management include Alemba Service Manager, SysAid, and SolarWinds Service Desk. These platforms offer similar IT service management capabilities, often at a more competitive price point.
Yes, ServiceNow IT Operations Management is a legitimate cloud-based software suite. It's safe and used by many businesses to manage and automate their IT operations, leveraging AI for proactive issue resolution. However, some users find it expensive and complex.
Is ServiceNow IT Operations Management legit?
Yes, ServiceNow IT Operations Management is a legitimate cloud-based software suite. It's safe and used by many businesses to manage and automate their IT operations, leveraging AI for proactive issue resolution. However, some users find it expensive and complex.
I cannot find pricing details for ServiceNow IT Operations Management. Contact ServiceNow directly to discuss pricing options and determine if the product's value aligns with your IT operations management needs.
How much does ServiceNow IT Operations Management cost?
I cannot find pricing details for ServiceNow IT Operations Management. Contact ServiceNow directly to discuss pricing options and determine if the product's value aligns with your IT operations management needs.
Customer reviews on ServiceNow IT Operations Management are mixed. While praised for automating tasks and improving IT efficiency, some users mention a steep learning curve and high cost. Others note occasional performance issues and complex setup.
Is ServiceNow IT Operations Management customer service good?
Customer reviews on ServiceNow IT Operations Management are mixed. While praised for automating tasks and improving IT efficiency, some users mention a steep learning curve and high cost. Others note occasional performance issues and complex setup.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.