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Shape Software description
Shape Software is an all-in-one sales and marketing platform designed for midsize businesses. It offers tools like CRM, marketing automation, call tracking, and customer portals, all within a single interface. Shape emphasizes its AI-powered features for lead scoring and insights. It's geared towards streamlining operations and improving efficiency for sales and marketing teams. Shape also boasts a library of pre-built templates and integrations to simplify setup and daily use.
Who is Shape Software best for
Shape Software is a unified sales and marketing platform ideal for mid-sized businesses in finance and tech. Users praise its streamlined interface, pre-built templates, and effective marketing automation. However, some users have noted limitations in API functionality and CRM customization. Shape offers AI-powered lead scoring and comprehensive reporting tools to enhance sales and marketing efforts.
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Ideal for medium-sized businesses (101-1000 employees), providing an excellent fit for streamlined operations.
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Best suited for finance, banking, insurance, software, IT, and telecommunications companies seeking enhanced sales and marketing.
Shape Software features
Supported Shape's pre-built drip campaigns automate various actions for seamless lead engagement. |
Supported Shape allows sending bulk messages via email and SMS, with audience segmentation and tracking. |
Supported Shape offers pre-built, customizable templates for various workflows and campaigns. |
Supported Shape supports video messaging to enhance customer engagement and build rapport. |
Supported Shape uses AI to identify high-converting leads and prioritize sales efforts. |
Supported Shape provides duplicate management functionality to ensure data cleanliness and efficiency. |
Supported Shape automatically routes leads to the most qualified team member for personalized service. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Shape Software reviews
We've summarised 64 Shape Software reviews (Shape Software G2 reviews) and summarised the main points below.
- Easy implementation and integration with pre-built data and relevant features.
- Simple and user-friendly interface for easy navigation.
- Effective marketing automation tools, including email campaigns, landing pages, and lead scoring.
- Centralized platform for managing contacts, communication, and customer support.
- Comprehensive reporting and analytics features provide valuable business insights.
- Limited API functionality and low rate limits require additional fees.
- CRM customization limited to 20 hidden custom fields.
- Slow CRM performance, with delays in loading times.
- Hidden costs for features like storage and API access, making the advertised price misleading.
- Lack of phone support, relying solely on email and support articles.
Shape Software pricing
The commentary is based on 6 reviews from Shape Software G2 reviews.
Shape Software's pricing is generally considered expensive compared to competitors, with additional costs for features like API access and storage. Some users mention a "high" cancellation fee. However, others find the pricing acceptable considering the included features.
Users sentiment
See the Shape Software pricing page.
Shape Software alternatives
Shape Software FAQ
Shape Software is a sales and marketing platform for midsize businesses. It offers CRM, marketing automation, call tracking, and customer portals in one interface. AI-powered features assist with lead scoring and insights. Pre-built templates and integrations simplify setup and use.
What is Shape Software and what does Shape Software do?
Shape Software is a sales and marketing platform for midsize businesses. It offers CRM, marketing automation, call tracking, and customer portals in one interface. AI-powered features assist with lead scoring and insights. Pre-built templates and integrations simplify setup and use.
Shape Software offers integrations with various tools through its pre-built templates, streamlining setup and daily use. However, users have reported limited API functionality and low rate limits, requiring additional fees for expanded integration capabilities. More details on specific integrations are not readily available.
How does Shape Software integrate with other tools?
Shape Software offers integrations with various tools through its pre-built templates, streamlining setup and daily use. However, users have reported limited API functionality and low rate limits, requiring additional fees for expanded integration capabilities. More details on specific integrations are not readily available.
Alternatives to Shape Software include icomm, Clastic, SendPulse, and Kyrios Systems. These platforms offer similar sales and marketing automation features, including CRM, lead nurturing, and email marketing tools. Some competitors, like bonzo, focus on specific niches like financial advisors.
What the main competitors of Shape Software?
Alternatives to Shape Software include icomm, Clastic, SendPulse, and Kyrios Systems. These platforms offer similar sales and marketing automation features, including CRM, lead nurturing, and email marketing tools. Some competitors, like bonzo, focus on specific niches like financial advisors.
Shape Software appears to be a legitimate platform. User reviews praise its ease of use, effective marketing automation, and centralized platform. However, some users dislike the limited API functionality and hidden costs. Consider these factors when evaluating if Shape Software is safe and right for your needs.
Is Shape Software legit?
Shape Software appears to be a legitimate platform. User reviews praise its ease of use, effective marketing automation, and centralized platform. However, some users dislike the limited API functionality and hidden costs. Consider these factors when evaluating if Shape Software is safe and right for your needs.
I couldn't find pricing details for Shape Software. Contact the vendor directly to determine if Shape Software's product pricing and features align with your needs.
How much does Shape Software cost?
I couldn't find pricing details for Shape Software. Contact the vendor directly to determine if Shape Software's product pricing and features align with your needs.
Shape Software's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others mention slow response times and a lack of phone support. A few users found the support team very knowledgeable about the product.
Is Shape Software customer service good?
Shape Software's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others mention slow response times and a lack of phone support. A few users found the support team very knowledgeable about the product.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.