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Shopmonkey description
Shopmonkey is cloud-based software designed to help auto repair businesses run more efficiently. It provides tools to manage appointments, communicate with customers, create digital inspections, track inventory, order parts, and generate reports, all in one place. Shopmonkey aims to help auto shops improve organization, boost customer satisfaction, and ultimately increase revenue.
Who is Shopmonkey best for
Shopmonkey is a cloud-based platform designed to streamline operations for auto repair shops. We find that it’s praised for its easy-to-use interface, efficient workflow management, and excellent customer support. Many users love the digital vehicle inspection feature. Shopmonkey helps shops enhance customer communication and improve overall organization.
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Great for shops with 1-1000 employees seeking streamlined operations and better customer communication.
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Perfect for auto repair shops looking to boost efficiency, communication, and customer satisfaction in the Automotive/Aerospace/Defence sectors.
Shopmonkey features
Supported Estimates: Create and authorize estimates with lightning speed. |
Supported Customer Comms: Reduce friction with two-way texting and emails. |
Supported Inventory: Always know what's in your inventory and easily track purchase orders. |
Supported Workflow: Stay organized and up to date on every job. |
Supported Empower Techs: The tools your team needs to work faster and smarter. |
Supported Team Management: Track job assignments, hours, commissions, and more. |
Supported Reporting: Leverage real-time data to make strategic business decisions. |
Supported Payment Processing: Eliminate the headache of duplicate entry and back office reconciliation. |
Supported Customizable Workflow: Create and manage jobs, estimates and POs. Look up VINs, order parts and more. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Shopmonkey reviews
We've summarised 625 Shopmonkey reviews (Shopmonkey Software Advice reviews, Shopmonkey Capterra reviews and Shopmonkey G2 reviews) and summarised the main points below.
- Easy to use interface and intuitive design praised for simplifying tasks
- Excellent customer support, readily available and helpful
- Streamlined communication features, including texting and emailing customers directly
- Efficient workflow management, enabling clear organization and progress tracking
- Digital Vehicle Inspection (DVI) feature highly valued for enhancing customer experience
- Slow loading times and occasional freezing reported by several users
- Android mobile app not yet available, limiting accessibility for some
- Inventory management features could be improved for easier tracking and organization
- Limited customization for reports, hindering in-depth analysis for specific needs
- Integration with QuickBooks has caused issues for some users, impacting bookkeeping accuracy
Shopmonkey pricing
The commentary is based on 81 reviews from Shopmonkey Capterra reviews, Shopmonkey G2 reviews and Shopmonkey Software Advice reviews.
We find that users generally consider Shopmonkey's pricing to be good value, especially for smaller shops. Some find it expensive, particularly with the cost of additional users, but many feel the features and time savings justify the expense. Several reviews mention affordability as a key benefit.
Users sentiment
Shopmonkey alternatives
shopmonkey vs AutoVitalsStreamlines auto shop operations, boosting efficiency and profits.Read more
shopmonkey vs AutoLeapModern garage management: bookings, inspections, payments, and happy customers.Read more
Shopmonkey FAQ
Shopmonkey is cloud-based software for auto repair shops. We find that it helps manage appointments, customer communication, digital inspections, inventory, parts ordering, and reporting, all within a single platform. It aims to improve a shop's organization, customer satisfaction, and revenue.
What is Shopmonkey and what does Shopmonkey do?
Shopmonkey is cloud-based software for auto repair shops. We find that it helps manage appointments, customer communication, digital inspections, inventory, parts ordering, and reporting, all within a single platform. It aims to improve a shop's organization, customer satisfaction, and revenue.
Shopmonkey integrates with QuickBooks for accounting, although some users have reported issues. It also offers various communication features like two-way texting and emailing, streamlining interactions with customers. Beyond this, information on specific integrations is limited.
How does Shopmonkey integrate with other tools?
Shopmonkey integrates with QuickBooks for accounting, although some users have reported issues. It also offers various communication features like two-way texting and emailing, streamlining interactions with customers. Beyond this, information on specific integrations is limited.
Shopmonkey's main competitors include AutoVitals, Autorox, Autoflow, AutoLeap, Tekmetric, and AutoRepair Cloud. We find that these alternatives offer similar features for auto shop management, such as streamlining workflows, managing inventory, and improving customer communication.
What the main competitors of Shopmonkey?
Shopmonkey's main competitors include AutoVitals, Autorox, Autoflow, AutoLeap, Tekmetric, and AutoRepair Cloud. We find that these alternatives offer similar features for auto shop management, such as streamlining workflows, managing inventory, and improving customer communication.
Yes, Shopmonkey is a legitimate cloud-based software for auto repair shops. We find that users praise its ease of use, customer support, and communication features. However, some have reported slow loading times and limited report customization.
Is Shopmonkey legit?
Yes, Shopmonkey is a legitimate cloud-based software for auto repair shops. We find that users praise its ease of use, customer support, and communication features. However, some have reported slow loading times and limited report customization.
I'm sorry, but Shopmonkey's pricing details are not publicly available. Contact their sales team directly for a customized quote based on your specific needs.
How much does Shopmonkey cost?
I'm sorry, but Shopmonkey's pricing details are not publicly available. Contact their sales team directly for a customized quote based on your specific needs.
We find Shopmonkey's customer service to be generally positive. Users praise the helpful and responsive support team, readily available through various channels. While wait times can sometimes be long, the team's knowledge and willingness to assist have earned positive feedback. A few negative reviews mentioned slow or unhelpful support.
Is Shopmonkey customer service good?
We find Shopmonkey's customer service to be generally positive. Users praise the helpful and responsive support team, readily available through various channels. While wait times can sometimes be long, the team's knowledge and willingness to assist have earned positive feedback. A few negative reviews mentioned slow or unhelpful support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.