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Site24x7

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Last updated on

Company health

Employee growth
19% increase in the last year
Web traffic
6% increase in the last quarter

Ratings

G2
4.6/5
(281)
Glassdoor
3.5/5
(24)

Site24x7 description

Site24x7 by ManageEngine provides all-in-one monitoring of websites, applications, servers, and networks, helping businesses ensure optimal performance and user experience. It offers tools for real-user monitoring, infrastructure monitoring, and troubleshooting across cloud and on-premise environments. With global monitoring locations and insights into user experience, Site24x7 enables IT teams to proactively identify and resolve issues before they impact users.


Who is Site24x7 best for

We find that Site24x7 is a solid choice for businesses seeking unified monitoring of their IT infrastructure. User reviews highlight its ease of setup, reliable uptime monitoring, and flexible server and vulnerability oversight. While some users find the pricing steep for smaller businesses and the APM functionality limited, the platform's scalability and clear data representation make it a strong contender for medium to large organizations.

  • Great for mid-sized businesses (101-1000 employees) needing all-in-one monitoring for diverse IT environments, balancing cost and features.

  • Excellent choice for Software, IT, and Telecommunications industries seeking proactive, comprehensive monitoring to maintain optimal service delivery.


Site24x7 features

Supported

Network Connectivity Monitoring: Site24x7 monitors network connectivity for routers, switches, firewalls, load balancers, and WAN accelerators, ensuring optimal network performance.

Supported

Traffic and Packet Monitoring: The DCIM solution monitors metrics like traffic, packet loss, errors, and discards to identify and resolve network issues proactively.

Supported

Cisco IPSLA Monitoring: Site24x7 tracks WAN links, destination devices, and round-trip time for Cisco IPSLA-based devices, providing insights into WAN performance.

Supported

Server Performance Monitoring: Site24x7 monitors CPU, memory, disk utilization, and other server performance metrics for various servers (application, web, database, file, mail, virtualization, storage, backup, proxy, and DNS).

Supported

Hardware Monitoring: Site24x7 monitors chassis controllers, racks, and cables using plugin integrations.

Supported

Network Configuration Management: The solution offers Network configuration management (NCM) to detect unauthorized and inaccurate changes.

Supported

Physical Security Monitoring: Site24x7 monitors physical security devices, including security cameras.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.17

Customer Service

Rather positive
+0.43

Ease of Use

Rather positive
+0.64

Reliability and Performance

Strongly positive
+0.94

Ease of Implementation

Rather positive
+0.65

Scalability

Rather positive
+0.6

Site24x7 reviews

We've summarised 281 Site24x7 reviews (Site24x7 G2 reviews) and summarised the main points below.

Pros of Site24x7
  • Easy to set up and navigate.
  • Reliable uptime monitoring and instant alerts.
  • Flexible for monitoring servers and vulnerabilities.
  • Provides a clear overview and data representation.
Cons of Site24x7
  • Managing network devices like switches and AP can be difficult.
  • The pricing can be a bit steep for smaller businesses.
  • Customer support response times can be slow.
  • Some advanced features are only available in higher-tier plans.
  • APM functionality is limited compared to competitors.

Site24x7 pricing

The commentary is based on 64 reviews from Site24x7 G2 reviews.

We find Site24x7's pricing to be generally well-received, with many users highlighting its cost-effectiveness and value. Some users find the higher tiers or add-ons expensive, while others appreciate the flexible subscription options and pay-as-you-go model. A few find the pricing structure a bit complex.

Users sentiment

Neutral
-0.17

See the Site24x7 pricing page.

  • Site24x7 has a free plan.

  • Site24x7 has a free trial.


Site24x7 alternatives

  • Logo of Entuity
    site24x7 vs Entuity
    Automated network monitoring, visualization, and alerts for smoother operations.
    Read more
  • Logo of RapidSpike
    RapidSpike
    Complete website monitoring, protecting revenue and customer experience.
    Read more
  • Logo of Datadog
    Datadog
    Unified observability platform for monitoring, troubleshooting, and securing cloud applications.
    Read more
  • Logo of Better Stack
    Better Stack
    Website monitoring, incident management, and log analysis.
    Read more
  • Logo of SolarWinds Observability
    SolarWinds Observability
    Unified IT monitoring, troubleshooting, and optimization.
    Read more
  • Logo of New Relic
    New Relic
    Observability platform: monitor, troubleshoot, and optimize your software.
    Read more

Site24x7 FAQ

  • What is Site24x7 and what does Site24x7 do?

    Site24x7 by ManageEngine is an all-in-one monitoring solution for websites, applications, servers, and networks. We find it helps businesses ensure optimal performance and user experience through real-user monitoring, infrastructure monitoring, and troubleshooting. It's a great tool for proactively identifying and resolving issues.

  • How does Site24x7 integrate with other tools?

    We find that Site24x7 integrates with various tools, including popular ones like Microsoft Teams, Slack, and PagerDuty. It also supports REST APIs, webhooks, and other integrations for a more customized monitoring setup.

  • What the main competitors of Site24x7?

    We find that Site24x7's main competitors include Entuity, RapidSpike, Better Stack, ITRS Uptrends, Zabbix, and SolarWinds Systems Management Bundle. These alternatives offer similar functionalities such as website monitoring, infrastructure management, and performance tracking.

  • Is Site24x7 legit?

    Yes, Site24x7 is a legitimate product of ManageEngine, a division of Zoho Corporation. It's a widely used monitoring platform with generally positive reviews despite some user concerns about pricing and customer support. We find it's a safe and reliable choice for businesses needing robust IT monitoring.

  • How much does Site24x7 cost?

    Site24x7 offers a free plan and a 30-day free trial. They have multiple paid plans starting with the Starter plan. However, we don't have specific pricing information available at this time. We recommend checking their website for the latest pricing details.

  • Is Site24x7 customer service good?

    We find Site24x7's customer service to be a mixed bag. While some users praise the helpful and responsive support, others have experienced slow response times and difficulty getting support for complex issues.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.