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Skype

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Last updated on

Company health

Employee growth
28% decrease in the last year

Ratings

G2
4.3/5
(2539)
Capterra
4.3/5
(446)

Skype description

Skype, from Microsoft, is a well-known communication tool ideal for staying connected with colleagues and clients worldwide. It allows free online calls, video conferencing, and instant messaging, making it easy to collaborate remotely. While offering basic free features, paid options unlock international calling and advanced features. Though not as specialized for business as some platforms, its familiarity and ease of use make it a practical choice for simple communication needs.

Who is Skype best for

Skype is a user-friendly communication tool ideal for businesses seeking a straightforward platform for calls, video conferencing, and messaging. Users praise its ease of use and high-quality audio and video for individual calls. However, some users have reported lag and call drops, and others find the interface outdated. Consider Skype if you prioritize simplicity and affordability for basic communication needs.

  • Best for small to medium-sized businesses.

  • Suitable for a wide range of industries, from healthcare to software.

Skype features

Supported

Skype supports audio conferencing for multiple users, allowing up to 100 participants in a single call. Users can initiate calls and add participants or utilize the "Meet Now" feature for inviting up to 99 people with a single link.

Supported

Skype supports screen sharing for presentations, demonstrations, and collaborative work.

Supported

Skype offers global coverage for calls, but specifics vary by subscription.

Supported

Files can be shared directly or via OneDrive for larger files.

Supported

Skype supports video recording, voice and text chat, and screen sharing.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.39

Customer Service

Rather positive
+0.3

Ease of Use

Strongly positive
+0.79

Reliability and Performance

Neutral
-0.12

Ease of Implementation

Rather positive
+0.64

Scalability

Neutral
-0.1

Skype reviews

We've summarised 2985 Skype reviews (Skype GetApp reviews, Skype Capterra reviews and Skype G2 reviews) and summarised the main points below.

Pros of Skype
  • Easy to use, with a simple and intuitive interface
  • High-quality audio and video for one-on-one calls
  • Widely recognized and used, making it easy to connect with people
  • Affordable international calling rates
Cons of Skype
  • Frequent lag and call drops are a common complaint
  • The interface feels outdated and clunky compared to newer apps
  • Limited group call features for free users
  • Security and privacy concerns, especially with screen sharing

Skype pricing

The commentary is based on 375 reviews from Skype Capterra reviews and Skype G2 reviews.

Skype to Phone services are no longer available.

Users sentiment

Rather positive
+0.66

See the Skype pricing page.

  • Skype has a free plan.

Skype alternatives

Skype FAQ

  • What is Skype and what does Skype do?

    Skype is a communication tool from Microsoft offering free online calls, video conferencing, and instant messaging. Its simple interface makes it easy to connect with people worldwide. While basic features are free, paid options unlock international calls and advanced features.

  • How does Skype integrate with other tools?

    Skype integrates with other Microsoft tools, such as Outlook and OneDrive, facilitating file sharing and scheduling. However, compared to more modern platforms, its integration capabilities are somewhat limited.

  • What the main competitors of Skype?

    Top Skype competitors include Zoom, Google Meet, Microsoft Teams, Webex, and RingCentral. These alternatives offer similar features like video conferencing and messaging, often with enhanced functionality and a more modern user experience.

  • Is Skype legit?

    Yes, Skype is a legitimate communication tool owned by Microsoft. It's widely used and recognized for its ease of use and free basic features like online calls and messaging. While some users experience lag and prefer newer interfaces, Skype remains a safe and practical option for simple communication needs.

  • How much does Skype cost?

    Skype's basic features are free to use. However, calling landlines or mobiles, whether domestic or international, incurs a cost. Specific pricing for these calls isn't available.

  • Is Skype customer service good?

    Customer support reviews on Skype are mixed. While some users praise the helpful and reliable service, others report difficulties and delays in getting support. Several negative reviews mention issues with account management and unhelpful customer service.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.