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SOCi description
SOCi is a marketing platform designed for businesses with multiple locations. It helps manage online presence across different locations and platforms like Google, Facebook, Yelp, etc. It offers tools for managing local listings, online reviews, social media, and even local ads. SOCi uses AI to analyze data and automate tasks, promising to save time and improve online engagement for your business.
Who is SOCi best for
SOCi is a solid choice for multi-location businesses that want to save time and improve their online engagement. We see that users appreciate its user-friendly platform and time-saving capabilities. The
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Great for businesses with 100+ employees seeking streamlined multi-location marketing and brand consistency.
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Ideal for marketing/advertising firms aiming to enhance local search, manage social media, and protect brand reputation across locations.
SOCi features
Supported Unified Multi-Location Management: SOCi Platform provides a unified interface for managing multi-location marketing efforts, streamlining workflows and enhancing brand consistency across various locations. |
Supported AI-Powered Marketing Automation: SOCi Genius AI employs artificial intelligence to automate and optimize marketing tasks, enabling businesses to make data-driven decisions and improve campaign performance. |
Supported Intelligent Virtual Assistants: SOCi Genius Agents offers intelligent virtual assistants that automate routine marketing tasks and provide real-time support to users, improving efficiency and responsiveness. |
Supported Brand Reputation Protection: SOCi Shield proactively monitors and protects brand reputation by detecting and mitigating potential threats and negative sentiment across online channels. |
Supported Local Search Management: SOCi Genius Search helps businesses manage and optimize their local search presence, ensuring they appear prominently in search results and attract more customers. |
Supported Social Media Management: SOCi Genius Social empowers businesses to efficiently manage and engage with their audience across various social media platforms, enhancing brand awareness and driving customer loyalty. |
Supported Online Review Management: SOCi Genius Reviews enables businesses to monitor, respond to, and generate online reviews, improving their online reputation and building customer trust. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SOCi reviews
We've summarised 2623 SOCi reviews (SOCi TrustPilot reviews, SOCi Capterra reviews and SOCi G2 reviews) and summarised the main points below.
- User friendly platform.
- Easy to use and saves time.
- The "Analytics" feature is great.
- You can manage multiple social media accounts from one place.
- AI features are an extra cost when other platforms include it for free.
- The interface is outdated.
- Integration with Apple Maps could be better.
- The mobile app is underwhelming.
SOCi pricing
The commentary is based on 93 reviews from SOCi Capterra reviews, SOCi G2 reviews and SOCi TrustPilot reviews.
SOCi's pricing is a common topic in reviews. Some users find it reasonable, especially given the time savings and features. However, others express concern about the cost, particularly for smaller businesses or when considering the value received. A few users mention a la carte pricing and potential upcharges for additional features.
Users sentiment
See the SOCi pricing page.
SOCi alternatives
Data365 Social Media APIGet social media insights effortlessly for data-driven decisions.Read more
SOCi FAQ
SOCi is a marketing platform built for multi-location businesses. We find that it helps manage local listings, reviews, social media, and ads, all from a single platform. It uses AI to automate tasks and improve online engagement.
What is SOCi and what does SOCi do?
SOCi is a marketing platform built for multi-location businesses. We find that it helps manage local listings, reviews, social media, and ads, all from a single platform. It uses AI to automate tasks and improve online engagement.
SOCi integrates with various platforms, including Google, Facebook, Yelp, and others, to provide a central hub for managing online presence. It also uses AI to automate tasks and analyze data, which enhances its integration capabilities. However, some users have noted that Apple Maps integration could be improved.
How does SOCi integrate with other tools?
SOCi integrates with various platforms, including Google, Facebook, Yelp, and others, to provide a central hub for managing online presence. It also uses AI to automate tasks and analyze data, which enhances its integration capabilities. However, some users have noted that Apple Maps integration could be improved.
We find that SOCi's main competitors include Birdeye, ProManage, and Dilypse, all offering similar features for managing local listings and online reviews. GoDaddy Digital Marketing Suite also competes, providing a broader suite of digital marketing tools.
What the main competitors of SOCi?
We find that SOCi's main competitors include Birdeye, ProManage, and Dilypse, all offering similar features for managing local listings and online reviews. GoDaddy Digital Marketing Suite also competes, providing a broader suite of digital marketing tools.
SOCi is a legitimate platform. However, we've found that users have mixed feelings about it. While many appreciate its ease of use and features, others have concerns about pricing and the value received. It might be wise to also explore alternative options to see what best fits your needs.
Is SOCi legit?
SOCi is a legitimate platform. However, we've found that users have mixed feelings about it. While many appreciate its ease of use and features, others have concerns about pricing and the value received. It might be wise to also explore alternative options to see what best fits your needs.
We couldn't find any pricing information for SOCi on their website. Reach out to their sales team for a custom quote based on your specific needs.
How much does SOCi cost?
We couldn't find any pricing information for SOCi on their website. Reach out to their sales team for a custom quote based on your specific needs.
Based on the reviews, SOCi's customer service is generally viewed positively. Users frequently mention the helpfulness and responsiveness of the support team, particularly when addressing technical issues or questions about the platform. While a few users experienced slow response times, the overall sentiment is positive.
Is SOCi customer service good?
Based on the reviews, SOCi's customer service is generally viewed positively. Users frequently mention the helpfulness and responsiveness of the support team, particularly when addressing technical issues or questions about the platform. While a few users experienced slow response times, the overall sentiment is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.