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Spiky description
Spiky is an AI-powered tool designed to improve the performance of sales and customer success teams during meetings. It analyzes conversations in real-time, providing insights on sales techniques, customer engagement, and team communication. Spiky helps identify successful behaviors, track progress through sales playbooks, and offers personalized coaching based on data analysis. It integrates with popular CRM and communication platforms to streamline workflows and automate tasks for revenue teams.
Who is Spiky best for
Spiky is ideal for sales and customer success teams looking to improve meeting performance. We find that users love the real-time feedback and detailed analytics, which provide valuable insights into client needs. It helps track progress through sales playbooks, offering personalized coaching based on data analysis. It integrates with popular platforms to streamline workflows. It seems to be a good fit for Software, IT, Telecommunications, and Marketing/Advertising industries..
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Great for scaling companies. Works well for small to large businesses (1-1000+ employees).
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Perfect for tech, software and IT. Also a good fit for marketing and advertising businesses looking to improve sales performance.
Spiky features
Supported Real-time Feedback: The software provides real-time feedback to sales representatives, allowing them to execute their sales playbook and handle objections on the spot. It provides insights like call momentum, talking speed, talking time and tone of voice. |
Supported Better Playbook Adoption: Spiky provides a comprehensive overview of team performance and data-driven recommendations, helping to guide and lead the team to success. It enables better playbook adoption by visualizing the status of sales team members, the playbook they are using (e.g., MEDDPICC), and key metrics like qualification hits and topics skipped in meetings. |
Supported Pipeline Visibility: Spiky offers pipeline visibility, which helps close deals faster by providing detailed progress and analytics on deals. This feature allows users to track deal progression through various meetings and identify outstanding tasks. |
Supported Deal Prioritization: Spiky offers deal prioritization, allowing users to easily zoom into their team’s pipeline with deal details. This enables managers to assist and lead where needed, ensuring that important deals receive the necessary attention. |
Supported Personalized Coaching: Spiky provides personalized coaching to accelerate skills and confidence with a guide that helps sales representatives execute their best practices. |
Supported Enhanced Automation: Spiky enhances automation by streamlining routine tasks, allowing sales representatives to focus on revenue-generating activities. |
Supported Operational Efficiency: Spiky enhances operational efficiency by reducing the administrative workload on the team and its managers, allowing them to focus on strategic priorities. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Spiky reviews
We've summarised 81 Spiky reviews (Spiky G2 reviews) and summarised the main points below.
- Provides valuable insights into client needs and preferences.
- Detailed analytics on vocal patterns and language use are invaluable.
- The 'Moments' feature effectively identifies significant changes in communication.
- Automated follow-up emails save time and ensure no action items are missed.
- Accurate sales forecasting dashboard.
- Insights can sometimes be broad or generic.
- Initial learning curve requires more tutorial resources.
- Mobile app is still under development.
- Limited integration with other project management tools.
- Advanced filtering options are needed for data analysis.
Spiky pricing
The commentary is based on 2 reviews from Spiky G2 reviews.
We find Spiky's pricing to be higher than some competitors, but users feel the value justifies the cost. They see it as an investment that delivers tangible returns in sales performance and team improvement.
See the Spiky pricing page.
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Spiky has a free plan.
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Spiky has a free trial.
Includes Spiky Scribe, transcription, commenting, reel sharing, topic detection, meeting summarization, meeting upload, calendar integration, self-service knowledge base, Spiky Community Slack Channel, and 5-day email support.
Includes all Free Plan features plus team management, executive dashboard, CRM and Slack integrations, keyword tracking, pre-built playbooks, AI-based coaching, report customization, custom branding, and 5-day chat & email support.
Includes everything in Pro plus playbook customization, key moments, sentiment reporting, real-time coaching, 5 passive seats, 7-day chat & email support, and a 2 working day SLA.
Includes all Premium features with additional benefits such as 5+ passive seats, 7-day priority support through Slack, a 1 working day SLA, a dedicated Slack channel, and customization options.
Spiky alternatives
Spiky FAQ
We find Spiky to be a valuable AI tool for sales and customer success teams. It analyzes meeting conversations to provide real-time feedback, improve playbook adoption, and offer personalized coaching. This boosts team performance and helps close deals faster.
What is Spiky and what does Spiky do?
We find Spiky to be a valuable AI tool for sales and customer success teams. It analyzes meeting conversations to provide real-time feedback, improve playbook adoption, and offer personalized coaching. This boosts team performance and helps close deals faster.
We find that Spiky integrates with popular CRM platforms and communication tools like Slack, streamlining workflows and automating tasks for revenue teams. It enhances automation by reducing the administrative workload on sales teams and managers.
How does Spiky integrate with other tools?
We find that Spiky integrates with popular CRM platforms and communication tools like Slack, streamlining workflows and automating tasks for revenue teams. It enhances automation by reducing the administrative workload on sales teams and managers.
We find that Spiky's main competitors include Salesken, Balto, Aircover.ai, Kickscale, Zipteams, and Glyphic. These alternatives offer similar AI-powered sales assistance and coaching functionalities.
What the main competitors of Spiky?
We find that Spiky's main competitors include Salesken, Balto, Aircover.ai, Kickscale, Zipteams, and Glyphic. These alternatives offer similar AI-powered sales assistance and coaching functionalities.
We find Spiky to be a legitimate tool. It boasts a 4.9/5 rating on G2 from 81 reviews, indicating user satisfaction. While some implementation challenges exist, positive employee growth and continued development suggest a promising future.
Is Spiky legit?
We find Spiky to be a legitimate tool. It boasts a 4.9/5 rating on G2 from 81 reviews, indicating user satisfaction. While some implementation challenges exist, positive employee growth and continued development suggest a promising future.
Spiky offers a Free plan, a Pro plan at $29/user/month, a Premium plan at $49/user/month, and an Enterprise plan with custom pricing. We find that this range of options caters to various needs and budgets.
How much does Spiky cost?
Spiky offers a Free plan, a Pro plan at $29/user/month, a Premium plan at $49/user/month, and an Enterprise plan with custom pricing. We find that this range of options caters to various needs and budgets.
We find that Spiky's customer support is highly responsive and helpful, going above and beyond to resolve issues and implement new features based on customer feedback. Users consistently praise the team's dedication and speed in addressing their needs.
Is Spiky customer service good?
We find that Spiky's customer support is highly responsive and helpful, going above and beyond to resolve issues and implement new features based on customer feedback. Users consistently praise the team's dedication and speed in addressing their needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.