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Streem description
StreemCore is a remote visual assistance tool that uses augmented reality. It allows businesses to offer real-time video support to customers. Using their smartphone camera, customers can share a live view with a company representative, who can then use augmented reality tools to guide them. This visual approach simplifies troubleshooting, speeds up resolutions, and eliminates the need for lengthy explanations. StreemCore also offers features like image capture, annotation, and integration with CRM systems.
Who is Streem best for
StreemCore is a remote visual assistance tool using augmented reality, perfect for B2B companies of all sizes that want to offer real-time support. We find that its strengths lie in industries needing remote diagnostics and troubleshooting, like appliance repair or home services. Users love the easy-to-use interface and the quick issue resolution facilitated by AR features.
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Great for companies of any size seeking better customer support through remote visual assistance.
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Suited for the software, IT, and telecommunications industries, enhancing remote support and troubleshooting.
Streem features
Supported No Download Required: No-download video calls accessible via mobile devices and browsers, eliminating the need for app installations or account creation for customers. |
Supported Easy Video Call Initiation: Initiate video calls effortlessly through various channels and devices by simply sharing a link. |
Supported Augmented Reality Tools: Augmented reality tools overlay digital information onto the real-world view, enabling precise guidance, annotations, and measurements during video calls. |
Supported See What Your Customer Sees: Real-time visual interaction eliminates language barriers and simplifies troubleshooting by allowing support agents to see the customer's perspective. |
Supported Augmented Reality Annotations: Allows agents to annotate on the video call screen using augmented reality tools, providing clear visual instructions and guidance to customers. |
Supported Shared Workspace: Provides a shared workspace for visual collaboration, allowing both the agent and the customer to interact with the video feed through annotations and pointers. |
Supported Data Sharing and Capture: Capture important details like part and model numbers during the video call, which can then be securely shared with other team members or stored for later follow-up. |
Streem reviews
We've summarised 47 Streem reviews (Streem G2 reviews) and summarised the main points below.
- Easy to use for both customers and representatives.
- Real-time visual assistance facilitates quick issue resolution.
- AR features enhance guidance and troubleshooting.
- Useful image capture, annotation, and screen recording capabilities.
- Seamless integration with CRM systems streamlines workflows.
- Occasional latency issues and glitches can disrupt the experience.
- Network connectivity issues can impact video quality and stability.
- Limited two-way video communication; primarily one-way video from customer to representative.
- Audio issues like echoing and muffled sound can occur during calls.
- Post-call video processing and loading times can be lengthy.
Streem pricing
The commentary is based on 2 reviews from Streem G2 reviews.
Streem's pricing isn't discussed in the available reviews. To determine if Streem's cost aligns with its value, we recommend checking their website or contacting their sales team directly. This will provide the most current pricing details.
See the Streem pricing page.
Streem alternatives
Streem FAQ
Streem is a remote visual assistance tool using augmented reality. We find that it empowers businesses to offer real-time video support and AR guidance to customers, simplifying troubleshooting and speeding up resolutions. It's ideal for companies wanting to enhance customer service through interactive visual collaboration.
What is Streem and what does Streem do?
Streem is a remote visual assistance tool using augmented reality. We find that it empowers businesses to offer real-time video support and AR guidance to customers, simplifying troubleshooting and speeding up resolutions. It's ideal for companies wanting to enhance customer service through interactive visual collaboration.
Streem integrates with CRM systems to streamline workflows and data management. It also works seamlessly across various devices and browsers without requiring downloads. We find this enhances accessibility and facilitates quick video call initiation.
How does Streem integrate with other tools?
Streem integrates with CRM systems to streamline workflows and data management. It also works seamlessly across various devices and browsers without requiring downloads. We find this enhances accessibility and facilitates quick video call initiation.
We find Streem's main competitors include AR Genie, Zoho Lens, Skylight, Blitzz, RichCall, and Upscope. These alternatives offer similar features such as AR-powered visual support, screen sharing, and remote collaboration tools.
What the main competitors of Streem?
We find Streem's main competitors include AR Genie, Zoho Lens, Skylight, Blitzz, RichCall, and Upscope. These alternatives offer similar features such as AR-powered visual support, screen sharing, and remote collaboration tools.
We find Streem to be a legitimate and useful tool. With a 4.6/5 rating on G2 and positive growth, it appears to be a safe and reliable choice for businesses seeking remote visual assistance solutions. We believe it's worth considering.
Is Streem legit?
We find Streem to be a legitimate and useful tool. With a 4.6/5 rating on G2 and positive growth, it appears to be a safe and reliable choice for businesses seeking remote visual assistance solutions. We believe it's worth considering.
I'm sorry, but Streem's pricing information is not publicly available. Contact their sales team directly for a customized quote.
How much does Streem cost?
I'm sorry, but Streem's pricing information is not publicly available. Contact their sales team directly for a customized quote.
We find that Streem's customer service is generally well-regarded. Users praise the easy-to-use interface and helpful representatives. While occasional connectivity issues are mentioned, the overall sentiment towards their support is positive.
Is Streem customer service good?
We find that Streem's customer service is generally well-regarded. Users praise the easy-to-use interface and helpful representatives. While occasional connectivity issues are mentioned, the overall sentiment towards their support is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.