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SupportBee description
SupportBee is a web-based customer support tool designed to help small to medium-sized businesses manage their customer support emails effectively. It offers a shared inbox for teams to collaborate on emails, a knowledge base for customers to find answers, and a customer portal for a unified support experience. SupportBee aims to be user-friendly, resembling familiar email workflows, and prides itself on its simple setup process. It can be accessed from various devices, making it suitable for teams on the move.
Who is SupportBee best for
SupportBee is a user-friendly customer support tool ideal for small to medium-sized businesses. It offers a shared inbox, knowledge base, and customer portal, simplifying support ticket management. Users praise its intuitive interface and affordability, while some note limitations in customization and reporting. Perfect for businesses seeking a simple yet effective support solution.
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Best for small to medium-sized businesses seeking streamlined support solutions.
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Ideal for industries like E-commerce, Retail, Healthcare, Finance, and more.
SupportBee features
Supported Shared inbox and Slack integration improve team collaboration. |
Supported SupportBee is accessible on desktops, mobile devices, and email clients. |
Supported SupportBee offers client portals for resource access, progress tracking, and team communication. |
Supported SupportBee offers a shared inbox with enhanced features for collaboration and workflow management. |
Supported SupportBee offers a shared inbox for efficient collaboration and response management. |
SupportBee reviews
We've summarised 35 SupportBee reviews (SupportBee GetApp reviews, SupportBee Capterra reviews and SupportBee G2 reviews) and summarised the main points below.
- User-friendly and intuitive interface.
- Simple setup process and easy integration with other tools.
- Affordable pricing model based on ticket volume, not agents.
- Effective shared inbox for team collaboration.
- Excellent customer support from SupportBee team.
- Limited customization options for knowledge base layouts.
- Occasional performance issues and delays.
- Difficulty attaching files to support tickets.
- Email forwarding formatting issues.
- Confusing email threading and reply order in tickets.
- Lack of live chat integration.
- Limited integrations, such as Facebook Messenger and WhatsApp.
- Absence of forms for support processes.
- Customer name field changes when clients reply via email.
- Limited reporting features and dashboards.
SupportBee pricing
The commentary is based on 4 reviews from SupportBee Capterra reviews, SupportBee G2 reviews and SupportBee GetApp reviews.
SupportBee's pricing is generally considered affordable, especially for small businesses, as it's based on ticket volume, not the number of agents. However, some find the free version too limited. The paid plans offer good value for the features provided.
See the SupportBee pricing page.
Shared Inbox, Knowledge Base, Basic Integrations to get your support team off the ground
Everything in Startup, Customer Portal, Enterprise Integrations to supercharge your workflow
SupportBee alternatives
SupportBee FAQ
SupportBee is a user-friendly customer support tool for small to medium-sized businesses. It offers a shared inbox for team collaboration, a knowledge base, and a customer portal. SupportBee simplifies email management, making support efficient and accessible across devices.
What is SupportBee and what does SupportBee do?
SupportBee is a user-friendly customer support tool for small to medium-sized businesses. It offers a shared inbox for team collaboration, a knowledge base, and a customer portal. SupportBee simplifies email management, making support efficient and accessible across devices.
SupportBee integrates with Slack for team collaboration and offers API access for connecting with other tools. It provides basic integrations in the Startup plan and enterprise integrations, including a customer portal, in the Enterprise plan. However, some users note limited integrations with platforms like Facebook Messenger and WhatsApp.
How does SupportBee integrate with other tools?
SupportBee integrates with Slack for team collaboration and offers API access for connecting with other tools. It provides basic integrations in the Startup plan and enterprise integrations, including a customer portal, in the Enterprise plan. However, some users note limited integrations with platforms like Facebook Messenger and WhatsApp.
SupportBee's main competitors include HelpSpace, Freshservice, Zendesk, and HubSpot Service Hub. These alternatives offer similar customer support features like shared inboxes, knowledge bases, and reporting tools, catering to various business sizes and needs.
What the main competitors of SupportBee?
SupportBee's main competitors include HelpSpace, Freshservice, Zendesk, and HubSpot Service Hub. These alternatives offer similar customer support features like shared inboxes, knowledge bases, and reporting tools, catering to various business sizes and needs.
Yes, SupportBee is a legitimate help desk software. It's known for its user-friendly interface, simple setup, and shared inbox for team collaboration. SupportBee is generally well-regarded for its affordability and excellent customer support.
Is SupportBee legit?
Yes, SupportBee is a legitimate help desk software. It's known for its user-friendly interface, simple setup, and shared inbox for team collaboration. SupportBee is generally well-regarded for its affordability and excellent customer support.
SupportBee's pricing includes the Startup plan at $15 per user per month and the Enterprise plan at $20 per user per month. Is SupportBee worth it? It depends on your support team's needs and budget. Contact them for a customized quote.
How much does SupportBee cost?
SupportBee's pricing includes the Startup plan at $15 per user per month and the Enterprise plan at $20 per user per month. Is SupportBee worth it? It depends on your support team's needs and budget. Contact them for a customized quote.
SupportBee's customer service receives positive feedback, described as "excellent" and responsive by users. Customers appreciate the quick and thorough assistance, especially from the owner. The team is also praised for listening to customer requirements and offering helpful support.
Is SupportBee customer service good?
SupportBee's customer service receives positive feedback, described as "excellent" and responsive by users. Customers appreciate the quick and thorough assistance, especially from the owner. The team is also praised for listening to customer requirements and offering helpful support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.