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SurveySensum description
SurveySensum is a customer feedback software that helps you understand what your customers think. Primarily for mid-sized and larger companies, this tool lets you build surveys, see customer feedback as it comes in, and understand the results. SurveySensum also provides expert advice to help you improve your customer experience based on the data. They promise easy-to-use software, expert advice, and excellent customer support.
What companies are using SurveySensum?
Who is SurveySensum best for
SurveySensum is a customer feedback platform ideal for medium to large businesses. Users praise its ease of use, responsive customer support, and powerful analysis tools. Some users desire more CRM integrations. It's a cost-effective option compared to competitors, helping businesses gather valuable customer insights and improve their offerings.
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Best for medium to large businesses (101+ employees).
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Suitable for businesses across various industries seeking robust customer feedback solutions.
SurveySensum features
Supported SurveySensum uses AI-powered sentiment analysis to analyze text feedback. |
Supported SurveySensum's AI-enabled text analytics software helps analyze open-ended survey responses. |
Supported SurveySensum offers expert CX consultation to help businesses improve sales and retention. |
SurveySensum reviews
We've summarised 28 SurveySensum reviews (SurveySensum G2 reviews) and summarised the main points below.
- Easy-to-use interface and survey creation
- Excellent and responsive customer support
- Cost-effective compared to competitors
- Powerful analysis and reporting tools
- Customizable surveys and reports
- Real-time feedback and multi-channel distribution
- Limited CRM integrations (e.g., HubSpot, ActiveCampaign)
- No survey throttling feature
- Manual survey setup required
- No option to assign points to questions
- API integration with various CRMs needed
- Pricing can be an issue for some
SurveySensum pricing
The commentary is based on 5 reviews from SurveySensum G2 reviews.
SurveySensum's pricing is generally viewed as cost-effective and a great value, especially compared to competitors like Qualtrics and Medallia. Users appreciate the platform's affordability and robust features, making it a worthwhile investment for customer experience and survey needs.
See the SurveySensum pricing page.
SurveySensum alternatives
Qualtrics CX for Contact CentersUnderstand and improve customer service with AI-powered insights.Read more
SurveySensum FAQ
SurveySensum is customer feedback software specializing in AI-powered sentiment analysis and text analytics. It helps mid-sized and larger businesses understand customer opinions, improve customer experience, and boost sales and retention by offering insightful feedback analysis and expert consultation. They provide easy-to-use tools and excellent customer support.
What is SurveySensum and what does SurveySensum do?
SurveySensum is customer feedback software specializing in AI-powered sentiment analysis and text analytics. It helps mid-sized and larger businesses understand customer opinions, improve customer experience, and boost sales and retention by offering insightful feedback analysis and expert consultation. They provide easy-to-use tools and excellent customer support.
SurveySensum offers API integration but has limited pre-built integrations with other platforms. Users have expressed a need for more CRM integrations, such as HubSpot and ActiveCampaign. While the API offers flexibility, some manual setup is required.
How does SurveySensum integrate with other tools?
SurveySensum offers API integration but has limited pre-built integrations with other platforms. Users have expressed a need for more CRM integrations, such as HubSpot and ActiveCampaign. While the API offers flexibility, some manual setup is required.
Top SurveySensum competitors include Feedier, Zonka Feedback, SurveyMonkey, Qualtrics CoreXM, and Typeform. These alternatives offer similar features such as survey creation, feedback analysis, and reporting tools, catering to various business needs and budgets.
What the main competitors of SurveySensum?
Top SurveySensum competitors include Feedier, Zonka Feedback, SurveyMonkey, Qualtrics CoreXM, and Typeform. These alternatives offer similar features such as survey creation, feedback analysis, and reporting tools, catering to various business needs and budgets.
Yes, SurveySensum is a legitimate customer feedback software. G2 gives it a 4.6/5 star rating, and users praise its ease of use and excellent customer support. The company also shows signs of growth, further suggesting its legitimacy.
Is SurveySensum legit?
Yes, SurveySensum is a legitimate customer feedback software. G2 gives it a 4.6/5 star rating, and users praise its ease of use and excellent customer support. The company also shows signs of growth, further suggesting its legitimacy.
SurveySensum doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
How much does SurveySensum cost?
SurveySensum doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
SurveySensum's customer service receives mixed reviews. While some users describe it as "excellent," "responsive," and "fantastic," others find it "not up to the mark." Overall, experiences vary.
Is SurveySensum customer service good?
SurveySensum's customer service receives mixed reviews. While some users describe it as "excellent," "responsive," and "fantastic," others find it "not up to the mark." Overall, experiences vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.