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tawk.to

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Last updated on

Company health

Web traffic
6% increase in the last quarter
Financing
January 2011 - $2M

Ratings

G2
4.5/5
(190)

tawk.to description

tawk.to is a free live chat application that lets you monitor website traffic and chat with your website visitors in real-time. It also offers ticketing, a knowledge base, and reporting features, acting as a central hub for customer interactions. With a strong focus on customer satisfaction, tawk.to is used by millions of companies worldwide and is completely free, generating revenue through optional add-on services.

Who is tawk.to best for

tawk.to is a free live chat application that's ideal for businesses of any size seeking to enhance customer communication on their websites. Users rave about its user-friendly interface, real-time visitor monitoring, and seamless integrations. However, some users find the mobile app to be clunky and desire more chat widget customization options.

  • tawk.to is a good fit for businesses of all sizes, particularly small to medium-sized businesses.

  • tawk.to is a good fit for businesses in Software and IT, E-commerce, Retail, Education, and Media & Entertainment.

tawk.to features

Supported

tawk.to supports the ability for users to chat with website visitors in real time.

Supported

tawk.to supports the ability to categorize and structure knowledge articles for easy navigation through its knowledge base feature.

Supported

tawk.to supports real-time dashboards for monitoring key performance indicators such as current ticket volume, agent availability, and chat activity.

Supported

tawk.to supports real-time notifications for new messages and updates through its desktop and mobile apps. It also supports webhooks to send real-time notifications to external services.

Supported

Tawk.to offers a robust ticketing system for managing customer requests.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.6

Customer Service

Rather positive
+0.33

Ease of Use

Rather positive
+0.45

Reliability and Performance

Rather negative
-0.33

Ease of Implementation

Neutral
+0.2

Scalability

Strongly negative
-1

tawk.to reviews

We've summarised 237 tawk.to reviews (tawk.to TrustPilot reviews and tawk.to G2 reviews) and summarised the main points below.

Pros of tawk.to
  • Free and feature-rich live chat solution.
  • User-friendly interface for desktop.
  • Real-time visitor monitoring and tracking.
  • Seamless integration with various platforms, including WordPress.
  • Provides valuable insights into website visitor behavior.
Cons of tawk.to
  • Mobile app experience can be clunky, with occasional delays in notifications.
  • Limited customization options for the chat widget design.
  • Advanced features like white labeling require a paid upgrade.
  • The notification sound can be repetitive and annoying.
  • The user interface can feel overwhelming or cluttered for new users.

tawk.to pricing

The commentary is based on 27 reviews from tawk.to G2 reviews.

Tawk.to is widely praised for its free plan, making it a cost-effective solution for businesses of all sizes. Users highlight its impressive features, including real-time monitoring, customization options, and integrations, all available without a price tag. However, some advanced features and branding options require paid subscriptions.

Users sentiment

Rather positive
+0.6

tawk.to alternatives

tawk.to FAQ

  • What is tawk.to and what does tawk.to do?

    tawk.to is a free live chat application that allows businesses to monitor website traffic and engage with visitors in real-time. It provides features such as ticketing, a knowledge base, and reporting tools, making it a comprehensive platform for managing customer interactions. It's a popular choice for businesses of all sizes seeking affordable and effective customer engagement solutions.

  • How does tawk.to integrate with other tools?

    tawk.to offers seamless integrations with various platforms, including WordPress, to streamline workflows. It also supports webhooks to send real-time notifications to external services, further enhancing its connectivity with other tools.

  • What the main competitors of tawk.to?

    The main competitors of tawk.to include Intercom, Zendesk Chat, LiveChat, Freshchat, and Drift. These platforms offer live chat and customer engagement features, often with additional capabilities like chatbots, marketing automation, and customer relationship management (CRM) integrations.

  • Is tawk.to legit?

    Yes, tawk.to is a legitimate and popular live chat application. It's known for its free plan and user-friendly interface, making it a safe and accessible option for businesses looking to enhance their customer communication.

  • How much does tawk.to cost?

    There is no pricing information available for tawk.to.

  • Is tawk.to customer service good?

    Based on the reviews, tawk.to's customer service receives mixed feedback. Some users praise the helpfulness and responsiveness of the support team, while others express dissatisfaction with unhelpful representatives and inflexible refund policies.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.