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Tock description
Tock is a reservation, table management, and guest communication platform designed for the hospitality industry. It helps restaurants, bars, wineries, and other businesses manage bookings, streamline operations, and improve customer experiences. Tock stands out with its focus on prepaid reservations and unique dining experiences. It aims to provide businesses with the tools they need to succeed in a competitive market by attracting customers and optimizing operations.
Who is Tock best for
Tock is a comprehensive reservation and table management platform designed for the hospitality industry. Users praise Tock's pre-paid reservation system and excellent customer service. However, some have noted difficulties with booking large parties and limited reporting features. Tock offers customizable tools for managing bookings, optimizing seating, and enhancing guest communication.
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Best for small to medium-sized businesses (1-1000 employees) in the hospitality industry.
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Ideal for restaurants, bars, wineries, and other businesses seeking streamlined reservation and guest management.
Tock features
Supported Tock offers a system to manage various dining experiences, including casual walk-ins and tasting menus. |
Supported Tock provides tools for managing reservations, waitlists, and guest preferences, optimizing seating and inventory. |
Supported Tock lists businesses on its platform to help them gain exposure and attract new customers. |
Supported Tock provides tools for email marketing, social media integration, and other promotional activities. |
Supported Tock offers tools for personalized communication, loyalty programs, and other customer engagement features. |
Supported Tock provides data and analytics tools to help businesses track performance, understand guest behavior, and make informed decisions. |
Supported Tock offers flexible pricing plans to accommodate various business needs and budgets. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Tock reviews
We've summarised 45 Tock reviews (Tock TrustPilot reviews and Tock G2 reviews) and summarised the main points below.
- Pre-paid reservations and add-ons streamline operations.
- Excellent customer service.
- Easy to use for making reservations.
- Good guest communication and integrations.
- Highly customizable.
- Difficult to book large parties.
- Confusing guest profiles.
- Frequent logouts.
- Limited reporting features (e.g., no reports for ticketed events, lacks server/table details in feedback emails).
- No option to block reservations for specific time periods.
Tock pricing
The commentary is based on 20 reviews from Tock G2 reviews and Tock TrustPilot reviews.
Tock's pricing model is a common complaint. Users report misleading sales tactics, hidden fees, and unexpected upcharges for features advertised as included. Some find the ticketing and reservation fees excessive, impacting the overall dining experience. However, one long-term user praised Tock for maintaining consistent pricing for over six years.
Users sentiment
Tock alternatives
Infor Table ManagementStreamlines bookings, optimizes seating, and elevates guest experiences.Read more
Tock FAQ
Tock is a comprehensive reservation, table management, and guest communication platform. Designed for restaurants, bars, and wineries, it streamlines bookings, operations, and customer engagement. Tock's focus on prepaid reservations and unique dining experiences helps businesses optimize revenue and enhance guest satisfaction.
What is Tock and what does Tock do?
Tock is a comprehensive reservation, table management, and guest communication platform. Designed for restaurants, bars, and wineries, it streamlines bookings, operations, and customer engagement. Tock's focus on prepaid reservations and unique dining experiences helps businesses optimize revenue and enhance guest satisfaction.
Tock integrates with various tools to enhance its functionality, including social media platforms for marketing, POS systems for streamlined operations, and payment gateways for secure transactions. It also connects with CRM systems for personalized guest communication and other marketing tools.
How does Tock integrate with other tools?
Tock integrates with various tools to enhance its functionality, including social media platforms for marketing, POS systems for streamlined operations, and payment gateways for secure transactions. It also connects with CRM systems for personalized guest communication and other marketing tools.
Top Tock competitors include SevenRooms, OpenTable, Eat App, Now Book It, Infor Table Management, and serVme. These alternatives offer similar features such as reservation management, table management, and guest communication tools for restaurants and other hospitality businesses.
What the main competitors of Tock?
Top Tock competitors include SevenRooms, OpenTable, Eat App, Now Book It, Infor Table Management, and serVme. These alternatives offer similar features such as reservation management, table management, and guest communication tools for restaurants and other hospitality businesses.
Tock is a legitimate platform used by many restaurants in the hospitality industry. While some users report difficulties booking large parties or navigating guest profiles, many appreciate the pre-paid reservation system and excellent customer service. Consider exploring user reviews for more specific feedback regarding its safety and suitability for your needs.
Is Tock legit?
Tock is a legitimate platform used by many restaurants in the hospitality industry. While some users report difficulties booking large parties or navigating guest profiles, many appreciate the pre-paid reservation system and excellent customer service. Consider exploring user reviews for more specific feedback regarding its safety and suitability for your needs.
Tock doesn't publicly disclose pricing information. Contact Tock directly for product pricing details and to determine if it's worth it for your needs.
How much does Tock cost?
Tock doesn't publicly disclose pricing information. Contact Tock directly for product pricing details and to determine if it's worth it for your needs.
Tock's customer service receives mixed reviews. While some users praise the prompt and helpful support, others have described negative experiences with unhelpful support staff and difficulty resolving issues. Some have even described their experience as a "nightmare".
Is Tock customer service good?
Tock's customer service receives mixed reviews. While some users praise the prompt and helpful support, others have described negative experiences with unhelpful support staff and difficulty resolving issues. Some have even described their experience as a "nightmare".
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.