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Ubona Contact Center Solution

Website LinkedIn

Last updated on

Company health

Employee growth
18% increase in the last year
Web traffic
3% increase in the last quarter

Ratings

G2
5.0/5
(1)
Glassdoor
4.6/5
(45)

Ubona Contact Center Solution description

Ubona Contact Center Solution is a cloud-based communication platform designed for large enterprises in industries like finance, logistics, and retail. It uses visual IVR and AI-powered bots to automate customer interactions like account verification, payment reminders, and information gathering. Ubona aims to improve customer experience, streamline operations, and reduce costs. It boasts a high automation rate, multimedia communication options, and security features compliant with ISO 27001:2013. While focused on the Indian market, its features aim to provide scalable solutions adaptable to various business needs.

Who is Ubona Contact Center Solution best for

Ubona Contact Center Solution offers cloud-based communication, especially for large enterprises in finance, logistics, and retail. It uses visual IVR and AI-powered bots to automate customer interactions like account verification and payment reminders, aiming to improve customer experience and streamline operations. Ubona prioritizes high automation, multimedia communication, and ISO 27001:2013 compliant security.

  • Best for medium to large enterprises (101+ employees).

  • Ideal for finance, e-commerce, and related sectors needing robust automation.

Ubona Contact Center Solution features

Supported

Ubona uses AI-powered bots to automate customer interactions like account verification, payment reminders, and information gathering.

Supported

Ubona offers a visual IVR automation solution to improve customer experience and streamline operations.

Supported

Ubona offers multimedia cloud telephony with voice, video, and virtual number capabilities.

Supported

Ubona provides automated conversational AI bots that can engage with customers and connect them to live agents when necessary.

Supported

Ubona offers secure payment processing during calls, enabling businesses to collect payments efficiently.

Supported

Ubona's platform recognizes speech in all Indian languages.

Supported

Ubona follows ISO 27001:2013 certification for information security management.

Ubona Contact Center Solution alternatives

  • Logo of LinkLive
    LinkLive
    Secure customer conversations across voice, video, and messaging.
    Read more
  • Logo of Call Center Studio
    Call Center Studio
    Effortless cloud contact center: calls, chat, insights, and integrations.
    Read more
  • Logo of Twin
    Twin
    Automate customer chats and calls with AI-powered bots.
    Read more
  • Logo of Omilia
    Omilia
    AI-powered customer conversations for effortless, scalable self-service.
    Read more
  • Logo of Whelp
    Whelp
    Unified customer conversations for smoother, smarter support.
    Read more
  • Logo of UJET
    UJET
    Modern contact center, AI-powered, for smarter customer support.
    Read more

Ubona Contact Center Solution FAQ

  • What is Ubona Contact Center Solution and what does Ubona Contact Center Solution do?

    Ubona Contact Center Solution is a cloud-based platform automating customer interactions for large enterprises. It uses AI-powered bots and visual IVR to handle tasks like account verification and payment reminders, improving efficiency and customer experience while ensuring secure communication. It focuses on the Indian market with speech recognition in all Indian languages.

  • How does Ubona Contact Center Solution integrate with other tools?

    Ubona Contact Center Solution integrates with various communication channels, including voice, video, and virtual numbers. It also leverages AI-powered bots for automated interactions and secure payment processing during calls. Specific integrations with other tools are not detailed in the provided data.

  • What the main competitors of Ubona Contact Center Solution?

    Ubona Contact Center Solution competes with other customer engagement platforms like LinkLive, Ada, Call Center Studio, Twin, Omilia, and Whelp. These alternatives offer similar features such as AI-powered chatbots, multimedia communication, and streamlined customer support tools.

  • Is Ubona Contact Center Solution legit?

    Ubona Contact Center Solution appears legitimate, boasting features like AI-powered bots and visual IVR. A 5/5 G2 rating and 4.6 on Glassdoor suggest user satisfaction. However, limited user reviews warrant further research before committing.

  • How much does Ubona Contact Center Solution cost?

    I couldn't find pricing details for Ubona Contact Center Solution. Contact Ubona directly to discuss pricing options and determine if the product is worth it for your needs.

  • Is Ubona Contact Center Solution customer service good?

    There are no customer service reviews available for Ubona Contact Center Solution. Therefore, I cannot determine whether their customer service is good or bad.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.