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ULTATEL description
ULTATEL is a cloud-based communications platform designed for businesses of all sizes. It offers a suite of features including phone systems, video conferencing, contact center solutions, and Microsoft Teams integration. ULTATEL focuses on providing reliable service with a 99.999% uptime guarantee and AI-powered features like call analytics and automated tasks. They offer transparent pricing, no hidden fees, and flexible plans to suit different business needs. Their emphasis on customer support and user-friendly tools makes them a contender for businesses seeking to unify their communications.
What companies are using ULTATEL?
Who is ULTATEL best for
ULTATEL is a cloud-based communication platform ideal for businesses of all sizes. Users praise its reliable service, transparent pricing, and seamless Microsoft Teams integration. The intuitive platform offers a suite of features, including cloud phone systems, video conferencing, and AI-powered call management. While some users mention limitations with the mobile app and admin dashboard design, the overall user experience is positive, especially for businesses prioritizing robust communication tools.
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Best for small to large businesses (1-1000+ employees) seeking a unified communication platform.
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Suitable for businesses across various industries, especially those needing integrations with existing tools like Microsoft Teams and CRMs.
ULTATEL features
Supported Ultatel's Cloud Phone System offers unlimited calling, HD video conferencing, and secure messaging accessible from any device. |
Supported Ultatel uses AI for call routing and automated voicemail transcription. |
Supported Ultatel's Cloud Contact Center uses AI for advanced routing, intelligent queue management, and real-time insights. |
Supported Ultatel offers Microsoft Teams Integration and Direct Routing with a certified SBC. |
Supported Ultatel integrates with Salesforce, HubSpot, and Zoho. |
Supported Ultatel offers SIP Trunking services. |
Supported Ultatel offers CCaaS solutions with advanced routing, queue management, and real-time insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
ULTATEL reviews
We've summarised 48 ULTATEL reviews (ULTATEL TrustPilot reviews and ULTATEL G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, praised for helpfulness and knowledge.
- Seamless integration with Microsoft Teams, enhancing communication and remote work.
- Clear and transparent pricing, often mentioned as more affordable than competitors.
- Easy-to-use platform and user-friendly interface.
- Reliable service with valuable features like call recording, analytics, and auto-attendant.
- Mobile app has limited functionality, especially on mobile data, with call delays and drops.
- Limited control over phone system management.
- Email-based support tickets can be inconvenient, especially during outages.
- Onboarding process could be improved.
- Admin dashboard design feels dated.
ULTATEL pricing
The commentary is based on 19 reviews from ULTATEL G2 reviews and ULTATEL TrustPilot reviews.
ULTATEL receives overwhelmingly positive feedback for its affordable pricing and excellent value. Users consistently praise its cost-effectiveness and competitive rates, often highlighting significant savings compared to previous providers. Many appreciate the transparent and straightforward pricing structure.
Users sentiment
See the ULTATEL pricing page.
Unlimited domestic calling, unlimited auto-attendants, unlimited ring groups, advanced call handling, video conferencing up to 20 participants, desktop phones, advanced reporting & analytics voicemail, 24/7/365 support, voicemail transcription, and hold music.
All Professional features plus video conferencing up to 100 participants, call queuing, voicemail drop, call recording, call whispering, call monitoring, quality assurance, and customized reports.
All Premium features plus after-call SMS/automated surveys, CRM integrations, corporate directory, single sign-on, custom integrations, and smart IVR integration.
ULTATEL alternatives
Huawei Enterprise Communications SolutionSeamless communication and collaboration for modern business.Read more
ULTATEL FAQ
ULTATEL is a cloud-based communication platform offering phone systems, video conferencing, contact centers, and Microsoft Teams integration. Known for its reliability and AI-powered features like call analytics, it provides transparent pricing and flexible plans for businesses of all sizes seeking unified communications.
What is ULTATEL and what does ULTATEL do?
ULTATEL is a cloud-based communication platform offering phone systems, video conferencing, contact centers, and Microsoft Teams integration. Known for its reliability and AI-powered features like call analytics, it provides transparent pricing and flexible plans for businesses of all sizes seeking unified communications.
ULTATEL integrates with Microsoft Teams, Salesforce, HubSpot, and Zoho CRM. It also offers SIP trunking, enhancing compatibility with various communication systems. These integrations streamline workflows and centralize communication channels.
How does ULTATEL integrate with other tools?
ULTATEL integrates with Microsoft Teams, Salesforce, HubSpot, and Zoho CRM. It also offers SIP trunking, enhancing compatibility with various communication systems. These integrations streamline workflows and centralize communication channels.
Top alternatives to ULTATEL include CallTower, 8x8 Work, and Intermedia Unite. These competitors offer similar cloud-based communication features such as phone systems, video conferencing, and messaging. They also target businesses seeking unified communications solutions.
What the main competitors of ULTATEL?
Top alternatives to ULTATEL include CallTower, 8x8 Work, and Intermedia Unite. These competitors offer similar cloud-based communication features such as phone systems, video conferencing, and messaging. They also target businesses seeking unified communications solutions.
ULTATEL is a legitimate cloud communication platform. User reviews praise its reliable service, transparent pricing, and Microsoft Teams integration. While some users mention limitations with the mobile app and admin dashboard, ULTATEL remains a safe and viable option for businesses seeking unified communications.
Is ULTATEL legit?
ULTATEL is a legitimate cloud communication platform. User reviews praise its reliable service, transparent pricing, and Microsoft Teams integration. While some users mention limitations with the mobile app and admin dashboard, ULTATEL remains a safe and viable option for businesses seeking unified communications.
ULTATEL's pricing starts at $14.95/user/month for the Professional plan. The Premium plan is $19.45/user/month, while the Ultimate plan costs $27.45/user/month. Each plan offers progressively more features. Contact ULTATEL for pricing on their other products.
How much does ULTATEL cost?
ULTATEL's pricing starts at $14.95/user/month for the Professional plan. The Premium plan is $19.45/user/month, while the Ultimate plan costs $27.45/user/month. Each plan offers progressively more features. Contact ULTATEL for pricing on their other products.
ULTATEL's customer service is consistently praised in reviews. Users highlight the helpful, knowledgeable, and responsive support team, describing the service as "outstanding" and "quick." While some prefer direct phone support over email for urgent issues, the overall sentiment toward ULTATEL's customer service is overwhelmingly positive.
Is ULTATEL customer service good?
ULTATEL's customer service is consistently praised in reviews. Users highlight the helpful, knowledgeable, and responsive support team, describing the service as "outstanding" and "quick." While some prefer direct phone support over email for urgent issues, the overall sentiment toward ULTATEL's customer service is overwhelmingly positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.