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US Cloud description
US Cloud is a US-based third-party support provider for Microsoft products, offering an alternative to Microsoft's own Premier and Unified Support services. They promise faster response times, quicker resolutions, and cost savings compared to Microsoft. Their US-based, Microsoft-certified engineers provide 24/7 support for a wide range of Microsoft products, including cloud services like Azure and Office 365. US Cloud emphasizes its commitment to US-based support and data security.
What companies are using US Cloud?
Who is US Cloud best for
US Cloud offers US-based, 24/7 support for Microsoft products, promising faster resolutions and cost savings compared to Microsoft's services. They target large enterprises relying heavily on Microsoft products and seeking efficient, cost-effective support. They offer three support tiers with optional enhancements like CritSit management and proactive monitoring.
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Ideal for medium to large enterprises (101+ employees), especially those with 1000+ employees.
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Particularly well-suited for Healthcare, Wellness & Pharma, Finance, Banking & Insurance, and Software, IT & Telecommunications.
US Cloud features
Supported US Cloud claims 2x faster resolution times than Microsoft support, backed by financially-bound SLAs. |
Supported US Cloud offers continuous customer and engineering support, available 24/7 globally. |
Supported US Cloud offers 30-50% cost savings compared to Microsoft's support services. |
Supported US Cloud's engineering and architect team is entirely US-based and Microsoft-certified. |
Supported US Cloud guarantees a 15-minute response time to support inquiries. |
Supported US Cloud enables clients to use Microsoft products beyond Microsoft's recommended lifecycle. |
Supported US Cloud manages all escalations with Microsoft on behalf of their clients. |
US Cloud pricing
The commentary is based on 1 reviews from US Cloud G2 reviews.
US Cloud offers competitive pricing, often described as a "fraction of the cost" compared to direct providers like Microsoft. This allows businesses to reinvest savings in other IT projects. While some complex issues may require escalation to Microsoft, the overall cost-effectiveness is a key benefit.
See the US Cloud pricing page.
US Cloud alternatives
HCL IT Enablement & Service DeskStreamlines IT support, boosting efficiency and user satisfaction.Read more
RapidScale Managed Microsoft 365Effortless Microsoft 365 setup, management, and expert support.Read more
ContraForceAutomated security operations platform, simplifying threat detection and response.Read more
US Cloud FAQ
US Cloud offers US-based, 24/7 third-party support for Microsoft products, including Azure and Office 365. They provide faster response times and cost savings compared to Microsoft support, appealing to large enterprises relying on Microsoft products. They offer various support tiers and additional services like CritSit management and proactive monitoring.
What is US Cloud and what does US Cloud do?
US Cloud offers US-based, 24/7 third-party support for Microsoft products, including Azure and Office 365. They provide faster response times and cost savings compared to Microsoft support, appealing to large enterprises relying on Microsoft products. They offer various support tiers and additional services like CritSit management and proactive monitoring.
US Cloud primarily focuses on supporting Microsoft products. While it manages escalations with Microsoft on behalf of clients, information regarding direct integrations with other tools is unavailable. Contact US Cloud directly for details on specific integration capabilities.
How does US Cloud integrate with other tools?
US Cloud primarily focuses on supporting Microsoft products. While it manages escalations with Microsoft on behalf of clients, information regarding direct integrations with other tools is unavailable. Contact US Cloud directly for details on specific integration capabilities.
Top alternatives to US Cloud include HCL IT Enablement & Service Desk, RapidScale Managed Microsoft 365, and Apps4Rent. These competitors offer similar services like streamlined IT support, Microsoft 365 management, and cloud-based application hosting. Expel and Lockwell, focusing on security, are also relevant alternatives.
What the main competitors of US Cloud?
Top alternatives to US Cloud include HCL IT Enablement & Service Desk, RapidScale Managed Microsoft 365, and Apps4Rent. These competitors offer similar services like streamlined IT support, Microsoft 365 management, and cloud-based application hosting. Expel and Lockwell, focusing on security, are also relevant alternatives.
US Cloud appears to be a legitimate company. They offer US-based, 24/7 support for Microsoft products, promising faster resolution times and cost savings. G2 reviews rate them 5/5, but more reviews would enhance trust. Consider their services if you need Microsoft product support.
Is US Cloud legit?
US Cloud appears to be a legitimate company. They offer US-based, 24/7 support for Microsoft products, promising faster resolution times and cost savings. G2 reviews rate them 5/5, but more reviews would enhance trust. Consider their services if you need Microsoft product support.
US Cloud does not list specific pricing for its support tiers or optional enhancements. They offer custom quotes for Basic, Enhanced, and Premium support of Microsoft products, claiming 30-50% cost savings compared to Microsoft. A pay-as-you-go model is used for product pricing.
How much does US Cloud cost?
US Cloud does not list specific pricing for its support tiers or optional enhancements. They offer custom quotes for Basic, Enhanced, and Premium support of Microsoft products, claiming 30-50% cost savings compared to Microsoft. A pay-as-you-go model is used for product pricing.
US Cloud's customer service receives positive feedback. Users appreciate the fast response times and proactive support, highlighting US Cloud's partner-like approach. While some complex issues may require escalation to Microsoft, potentially causing delays, most tickets are resolved efficiently by US Cloud's engineers.
Is US Cloud customer service good?
US Cloud's customer service receives positive feedback. Users appreciate the fast response times and proactive support, highlighting US Cloud's partner-like approach. While some complex issues may require escalation to Microsoft, potentially causing delays, most tickets are resolved efficiently by US Cloud's engineers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.