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Velaro

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Last updated on

Company health

Employee growth
5% increase in the last year
Web traffic
3% decrease in the last quarter

Ratings

G2
4.1/5
(17)
Capterra
3.9/5
(9)

Velaro description

Velaro is live chat software designed for large businesses, especially in areas like online retail, education, and healthcare. It aims to improve online sales and customer service with tools to increase team efficiency and track performance. Velaro provides detailed reports and analyses to help improve customer satisfaction and agent effectiveness.

Who is Velaro best for

Velaro is a live chat software solution designed for large enterprises, particularly in online retail, government, and industries with complex customer service needs. Users praise its ease of use, affordability, and customization options. However, some have noted issues with unreliable notifications and the web-based interface. Velaro is best suited for organizations prioritizing personalized support, increased sales, and data-driven insights.

  • Best for large enterprises (1000+ employees) needing robust live chat and integrations.

  • Ideal for retail, government/municipal services, or businesses with complex customer service needs.

Velaro features

Supported

Velaro offers robust search functionality within its knowledge base and live chat.

Supported

Velaro offers real-time live chat, enabling direct communication with website visitors.

Supported

Velaro supports multi-channel integration including email, SMS, messaging apps, and voice, potentially social media via API.

Supported

Velaro offers real-time dashboards to monitor KPIs such as chat activity and agent performance.

Velaro reviews

We've summarised 26 Velaro reviews (Velaro Software Advice reviews, Velaro Capterra reviews and Velaro G2 reviews) and summarised the main points below.

Pros of Velaro
  • Easy to use and navigate with straightforward design.
  • Affordable and offers good value for the price.
  • Excellent and responsive customer support.
  • Highly customizable with many features.
  • Effective for increasing sales and customer engagement.
Cons of Velaro
  • Unreliable notifications; chats are often missed.
  • Clunky web browser-based application instead of a full installation.
  • Interface is slow and lacking, especially in reporting.
  • Limited queue setup options for small teams.
  • Copy/paste issues, including inability to paste screenshots.

Velaro alternatives

  • Logo of LiveChat
    LiveChat
    Instant website chat: boost sales and delight customers.
    Read more
  • Logo of Pulsate Converse
    Pulsate Converse
    Mobile-first live chat boosts engagement and personalizes campaigns.
    Read more
  • Logo of ChatSupport
    ChatSupport
    Live chat boosts sales and support, effortlessly.
    Read more
  • Logo of Ebbot
    Ebbot
    AI chatbots automate support, freeing agents for complex issues.
    Read more
  • Logo of Kapture CX
    Kapture CX
    AI-powered customer support platform streamlining interactions for happy customers.
    Read more
  • Logo of Help Scout
    Help Scout
    Shared inbox for effortless customer conversations and support.
    Read more

Velaro FAQ

  • What is Velaro and what does Velaro do?

    Velaro is live chat software specializing in boosting online sales and customer service. It offers real-time chat, multi-channel integration, and robust reporting tools. Ideal for large enterprises, Velaro helps streamline customer interactions, improve agent efficiency, and track key performance indicators.

  • How does Velaro integrate with other tools?

    Velaro integrates with various channels like email, SMS, messaging apps, and voice. It also offers API access for potential social media integration, allowing businesses to connect with customers across their preferred platforms. This multi-channel approach streamlines communication and enhances customer experience.

  • What the main competitors of Velaro?

    Velaro's main competitors include LiveChat, Pulsate Converse, ChatSupport, and Kapture CX. These alternatives offer similar live chat and customer support functionalities, catering to businesses seeking improved online communication and customer engagement. Help Scout also presents a comparable option with its shared inbox approach to customer conversations.

  • Is Velaro legit?

    Yes, Velaro is a legitimate live chat software option. It's well-suited for large businesses, especially in retail and online sales, aiming to boost customer engagement and sales. With positive ratings on G2 and Capterra, Velaro offers robust features and customization options.

  • How much does Velaro cost?

    Velaro doesn't publicly disclose its pricing. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.

  • Is Velaro customer service good?

    Velaro's customer service receives positive feedback, with users highlighting the responsive and helpful staff. Users mention easy implementation and training, while some note minor issues with queue setup for small teams and initial bugs that were quickly resolved.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.