What is Verint Automated Quality Management and what does Verint Automated Quality Management do?

Verint Automated Quality Management leverages AI to analyze 100% of customer interactions, including calls and texts, providing automated scoring, data analysis, and coaching recommendations. This helps companies improve customer service and agent performance by identifying areas for improvement.

How does Verint Automated Quality Management integrate with other tools?

Verint Automated Quality Management integrates with existing call recording and CRM systems. While specific integrations aren't detailed, its focus on contact centers suggests compatibility with major platforms to streamline workflows and enhance data analysis.

What the main competitors of Verint Automated Quality Management?

Top alternatives to Verint Automated Quality Management include Creovai, Qualtrics CX for Contact Centers, and Genesys Cloud EX. These competitors offer similar AI-powered solutions for analyzing customer interactions and improving agent performance.

Is Verint Automated Quality Management legit?

Verint Automated Quality Management is a legitimate software solution. It leverages AI for comprehensive interaction analysis, a key feature praised by users for boosting efficiency. However, some users have reported difficulties with setup and the interface.

How much does Verint Automated Quality Management cost?

I couldn't find pricing details for Verint Automated Quality Management. Contact Verint directly for product pricing and to determine if it's worth the investment for your needs.

Is Verint Automated Quality Management customer service good?

Verint Automated Quality Management's customer service receives mixed reviews. While some praise the software's automated features and helpful analytics, others find its implementation overly complicated and report frequent software issues impacting productivity. Some users have expressed frustration with the idea portal and the lack of implemented improvements.

Verint Automated Quality Management

Website LinkedIn Twitter

Company health

Employee growth

2% increase in the last year

Web traffic

22% increase in the last quarter

Financing

October 2019 - $200M

Ratings

4.4/5

(6)

3.7/5

(20)

4.1/5

(1198)

Verint Automated Quality Management description

Verint Automated Quality Management uses AI to analyze 100% of customer interactions - calls, texts, and more. This helps companies ensure excellent customer service and identify areas for improvement much better than traditional methods that only analyze a small percentage of interactions. It offers automated scoring of interactions, insightful data analysis, and recommendations for agent coaching.

Who is Verint Automated Quality Management best for

Verint Automated Quality Management uses AI to analyze 100% of customer conversations, automating quality assurance and agent coaching. This solution is ideal for medium to large contact centers in finance and healthcare. Users praise the automated quality checks and detailed analytics but note some difficulties with setup and the interface.

Ideal for medium to large businesses (101+ employees), especially large enterprises.
Best fit for Finance, Banking, Insurance, Healthcare, Wellness, and Pharma.

Verint Automated Quality Management features

Supported

Verint Automated Quality Management analyzes 100% of customer interactions across multiple channels.

Supported

The product offers automated scoring of interactions.

Supported

Verint Automated Quality Management offers insightful data analysis.

Supported

The product provides recommendations for agent coaching.

Supported

Verint Automated Quality Management uses AI to analyze interactions.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive

+1

Verint Automated Quality Management reviews

We've summarised 26 Verint Automated Quality Management reviews (Verint Automated Quality Management Capterra reviews and Verint Automated Quality Management G2 reviews) and summarised the main points below.

Pros of Verint Automated Quality Management

Automated quality checks save time and improve efficiency.
Detailed analytics and reporting provide valuable insights.
User-friendly interface for reviewing and editing audits.
Real-time monitoring and call system actions are helpful.

Cons of Verint Automated Quality Management

Difficult setup and configuration, requiring support.
Outdated interface and slow loading times.
Overly complicated features and workflows, taking too long to perform tasks.
Software crashes and freezes, impacting productivity.

Verint Automated Quality Management alternatives

Creovai

AI-powered call analysis for better agent performance and happy customers.
Read more
Loris

Understand customer conversations. Improve service. Make better decisions.
Read more
Google Cloud Agent Assist

AI-powered agent helper for faster, smarter customer service.
Read more
Four/Four

Turns customer conversations into actionable insights for smarter decisions.
Read more
Qualtrics CX for Contact Centers

Understand and improve customer service with AI-powered insights.
Read more
Genesys Cloud EX

Elevate customer experience with AI-powered quality and monitoring.
Read more

Verint Automated Quality Management FAQ

What is Verint Automated Quality Management and what does Verint Automated Quality Management do?

Verint Automated Quality Management leverages AI to analyze 100% of customer interactions, including calls and texts, providing automated scoring, data analysis, and coaching recommendations. This helps companies improve customer service and agent performance by identifying areas for improvement.
How does Verint Automated Quality Management integrate with other tools?

Verint Automated Quality Management integrates with existing call recording and CRM systems. While specific integrations aren't detailed, its focus on contact centers suggests compatibility with major platforms to streamline workflows and enhance data analysis.
What the main competitors of Verint Automated Quality Management?

Top alternatives to Verint Automated Quality Management include Creovai, Qualtrics CX for Contact Centers, and Genesys Cloud EX. These competitors offer similar AI-powered solutions for analyzing customer interactions and improving agent performance.
Is Verint Automated Quality Management legit?

Verint Automated Quality Management is a legitimate software solution. It leverages AI for comprehensive interaction analysis, a key feature praised by users for boosting efficiency. However, some users have reported difficulties with setup and the interface.
How much does Verint Automated Quality Management cost?

I couldn't find pricing details for Verint Automated Quality Management. Contact Verint directly for product pricing and to determine if it's worth the investment for your needs.
Is Verint Automated Quality Management customer service good?

Verint Automated Quality Management's customer service receives mixed reviews. While some praise the software's automated features and helpful analytics, others find its implementation overly complicated and report frequent software issues impacting productivity. Some users have expressed frustration with the idea portal and the lack of implemented improvements.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.