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Verint Monet

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Last updated on

Company health

Employee growth
2% increase in the last year
Web traffic
14% decrease in the last quarter

Ratings

G2
4.0/5
(20)
Glassdoor
4.1/5
(1198)

Verint Monet description

Verint Monet is a cloud-based software that helps you manage your customer service team. It offers tools to improve agent performance, create schedules, and ensure high-quality customer interactions. This integrated platform includes performance tracking, customer interaction analysis, and tools to help agents adhere to company procedures. Verint Monet is a good option for mid-sized companies looking for an easy-to-use solution that can be implemented quickly.

Who is Verint Monet best for

Verint Monet is a cloud-based contact center software streamlining agent performance, scheduling, and customer interactions. Users praise the real-time adherence updates and scheduling tools. However, some find bulk updates and mobile interface challenging. Best for mid-sized to large businesses seeking improved CX automation.

  • Best for medium to large businesses (101+ employees).

  • Ideal for contact centers focused on improving CX automation.

Verint Monet features

Supported

Verint Monet analyzes customer interactions across various channels to provide insights.

Supported

Provides tools to track, analyze and enhance agent performance, including real-time coaching and feedback.

Supported

Offers tools to forecast demand and create optimized agent schedules.

Supported

Monitors and ensures consistent adherence to procedures, improving service quality.

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Combines performance tracking, interaction analysis, and scheduling in a single platform.

Supported

Verint offers various AI-powered Bots to improve efficiency and customer experience.

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Provides agents with real-time knowledge and guidance during customer interactions.

Verint Monet alternatives

  • Logo of Aspect Workforce Optimization
    Aspect Workforce Optimization
    Streamlines contact center operations, boosting agent productivity and service quality.
    Read more
  • Logo of Puzzel
    Puzzel
    Cloud contact center software connecting agents with customers.
    Read more
  • Logo of 8x8 Contact Center
    8x8 Contact Center
    Cloud contact center elevates customer experience and agent performance.
    Read more
  • Logo of Sugar Serve
    Sugar Serve
    Effortless customer service platform for delightful experiences.
    Read more
  • Logo of Content Guru storm
    Content Guru storm
    Cloud contact center: omnichannel comms, automation, and deep analytics.
    Read more
  • Logo of XCALLY
    XCALLY
    Omnichannel contact center software streamlining customer interactions.
    Read more

Verint Monet FAQ

  • What is Verint Monet and what does Verint Monet do?

    Verint Monet is a cloud-based customer service platform designed to optimize agent performance. It offers scheduling, performance monitoring, interaction analysis, and compliance tools, all within a unified interface. This solution is ideal for mid-sized to large businesses seeking improved customer interactions and streamlined workforce management.

  • How does Verint Monet integrate with other tools?

    Verint Monet integrates with various communication channels for interaction analysis. It offers a unified platform combining performance tracking, interaction analysis, and scheduling. It also features AI-powered bots for enhanced efficiency and customer experience. Specific integration details are limited.

  • What the main competitors of Verint Monet?

    Top alternatives to Verint Monet include Aspect Workforce Optimization, Puzzel, 8x8 Contact Center, Sugar Serve, Content Guru storm, and XCALLY. These competitors offer similar features for workforce optimization, customer interaction management, and contact center operations.

  • Is Verint Monet legit?

    Verint Monet is a legitimate cloud-based contact center software solution. G2 reviews rate it 4/5 stars, and users praise its real-time adherence updates and scheduling tools. It appears safe and suitable for mid-sized businesses seeking improved CX automation.

  • How much does Verint Monet cost?

    Verint Monet pricing is not publicly available. Contact Verint directly to obtain specific pricing information and determine if the product's features are worth the investment for your needs.

  • Is Verint Monet customer service good?

    There is no information available about Verint Monet's customer service quality. However, users appreciate the software's real-time adherence updates, easy schedule access, and efficient reporting. Some find bulk updates and mobile interface usability challenging.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.