What is Verint Performance Management and what does Verint Performance Management do?

Verint Performance Management, now Verint Open CCaaS Platform, automates customer experiences using AI. It offers features like AI-powered bots, workforce management tools, and data analytics to enhance customer engagement and streamline customer service for mid-size and larger businesses.

How does Verint Performance Management integrate with other tools?

Verint Performance Management, now part of Verint Open CCaaS Platform, integrates data from various systems to provide a unified view of performance. It connects with workforce management tools and customer interaction channels to offer comprehensive insights and drive automation. More specific integration details are not readily available.

What the main competitors of Verint Performance Management?

Alternatives to Verint Performance Management include NICE Performance Management, Calabrio ONE, and Talkdesk QM Assist. These competitors offer similar features such as performance tracking, goal setting, and data analysis for improving customer service and agent performance.

Is Verint Performance Management legit?

Verint Performance Management, now Verint Open CCaaS Platform, is a legitimate customer experience automation platform. It leverages AI to enhance customer service and operational efficiency for mid-size and larger businesses. It's a safe and reliable option for those seeking improved customer engagement.

How much does Verint Performance Management cost?

I couldn't find pricing details for Verint Performance Management. Contact Verint directly for product pricing and to determine if it's worth the investment for your performance management needs.

Is Verint Performance Management customer service good?

Verint Quality Management effectively evaluates customer interactions, ensuring thoroughness. However, its complexity can be challenging for new users. It successfully improves customer service quality and satisfaction by monitoring agent and bot performance.

Verint Performance Management

Name: Verint Performance Management
Rating: 4.4 (16 reviews)
Author: Verint

Website LinkedIn Twitter

Company health

Employee growth

2% increase in the last year

Web traffic

14% decrease in the last quarter

Ratings

4.4/5

(16)

Verint Performance Management description

Verint Performance Management is now Verint Open CCaaS Platform, a customer experience automation platform. It uses AI to help businesses automate customer service, analyze customer data, and improve customer engagement. Features include AI-powered bots, workforce management tools, and data analytics. It's designed to help mid-size and larger businesses improve efficiency and customer satisfaction.

Who is Verint Performance Management best for

Verint Performance Management, now Verint Open CCaaS Platform, automates customer experiences using AI. It streamlines customer service, analyzes data, and improves engagement through AI-powered bots and workforce management tools. Designed for mid-size to large businesses, it boosts efficiency and customer satisfaction.

Ideal for medium to large businesses (101+ employees) seeking enhanced customer service efficiency.
Particularly well-suited for Healthcare, Finance, and Software/IT industries.

Verint Performance Management features

Supported

Verint Performance Management offers a unified framework to track, manage, and improve individual and team performance across various departments.

Supported

The platform allows setting and communicating goals across the organization and measuring performance against those goals.

Supported

Verint Performance Management aggregates data from various systems to provide actionable insights into employee performance.

Supported

The platform facilitates communication and tracking of performance objectives, ensuring alignment and transparency.

Supported

Verint Performance Management offers comprehensive performance data for efficient tracking and management of individual and team performance.

Verint Performance Management pricing

The commentary is based on 1 reviews from Verint Performance Management G2 reviews.

Pricing details for Verint Performance Management are not available in provided reviews. Verint offers various modules like Agent Assist, Knowledge Base, Speech Analytics, and Gamification which can be added to enhance existing platforms. Contact Verint for specific pricing information.

See the Verint Performance Management pricing page.

Verint Performance Management alternatives

Verint Open Cloud Platform

Connects customer conversations with AI for smoother, smarter service.
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Verint Open CCaaS Platform

Connects customer conversations with powerful automation and insights.
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Verint Platform

Automates customer interactions, boosts efficiency, and reveals valuable insights.
Read more
Verint Workforce Management

Optimizes staffing, scheduling, and performance for happy agents and customers.
Read more
Verint Channel Automation

Connects every customer conversation for smooth, efficient support.
Read more
Verint Voice of the Customer

Gathers customer feedback everywhere, analyzes it, boosts experiences.
Read more

Verint Performance Management FAQ

What is Verint Performance Management and what does Verint Performance Management do?

Verint Performance Management, now Verint Open CCaaS Platform, automates customer experiences using AI. It offers features like AI-powered bots, workforce management tools, and data analytics to enhance customer engagement and streamline customer service for mid-size and larger businesses.
How does Verint Performance Management integrate with other tools?

Verint Performance Management, now part of Verint Open CCaaS Platform, integrates data from various systems to provide a unified view of performance. It connects with workforce management tools and customer interaction channels to offer comprehensive insights and drive automation. More specific integration details are not readily available.
What the main competitors of Verint Performance Management?

Alternatives to Verint Performance Management include NICE Performance Management, Calabrio ONE, and Talkdesk QM Assist. These competitors offer similar features such as performance tracking, goal setting, and data analysis for improving customer service and agent performance.
Is Verint Performance Management legit?

Verint Performance Management, now Verint Open CCaaS Platform, is a legitimate customer experience automation platform. It leverages AI to enhance customer service and operational efficiency for mid-size and larger businesses. It's a safe and reliable option for those seeking improved customer engagement.
How much does Verint Performance Management cost?

I couldn't find pricing details for Verint Performance Management. Contact Verint directly for product pricing and to determine if it's worth the investment for your performance management needs.
Is Verint Performance Management customer service good?

Verint Quality Management effectively evaluates customer interactions, ensuring thoroughness. However, its complexity can be challenging for new users. It successfully improves customer service quality and satisfaction by monitoring agent and bot performance.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.