Last updated on
Company health
Ratings
Verint Real-Time Agent Assist description
Verint Real-Time Agent Assist uses speech analysis to provide customer service agents with helpful information during calls. This real-time assistance helps agents resolve issues faster and improve customer satisfaction. It can identify opportunities to guide conversations for better outcomes, notify supervisors when necessary, and integrates with both cloud-based and on-premise contact center systems.
Who is Verint Real-Time Agent Assist best for
Verint Real-Time Agent Assist empowers customer service agents with real-time insights during calls, leading to faster resolutions and improved customer satisfaction. This AI-powered tool analyzes conversations, provides guidance, and alerts supervisors when needed, integrating seamlessly with existing contact center systems. It's a perfect fit for medium to large businesses in finance and healthcare aiming to elevate their customer experience.
-
Ideal for medium to large businesses (101+ employees) seeking enhanced CX.
-
Particularly well-suited for the finance and healthcare sectors.
Verint Real-Time Agent Assist features
Supported Verint Real-Time Agent Assist uses speech analysis to provide agents with real-time knowledge during calls. |
Supported The product can identify opportunities to guide conversations for better outcomes. |
Supported It can notify supervisors when necessary. |
Supported The solution integrates with both cloud-based and on-premise contact center systems. |
Verint Real-Time Agent Assist pricing
The commentary is based on 1 reviews from Verint Real-Time Agent Assist G2 reviews.
Verint Real-Time Agent Assist's pricing is generally considered high, especially for companies in Latin America. Potential buyers suggest more flexible pricing tiers to accommodate various budgets and regional market conditions. Information on specific pricing is limited.
Verint Real-Time Agent Assist alternatives
Verint Speech AnalyticsUncovers customer call insights to improve service and efficiency.Read more
Verint Real-Time Agent Assist FAQ
Verint Real-Time Agent Assist empowers customer service agents with real-time information and guidance during calls, using speech analytics. This improves resolution times, enhances customer satisfaction, and identifies opportunities for better conversation outcomes by notifying supervisors when needed. It integrates with various contact center systems.
What is Verint Real-Time Agent Assist and what does Verint Real-Time Agent Assist do?
Verint Real-Time Agent Assist empowers customer service agents with real-time information and guidance during calls, using speech analytics. This improves resolution times, enhances customer satisfaction, and identifies opportunities for better conversation outcomes by notifying supervisors when needed. It integrates with various contact center systems.
Verint Real-Time Agent Assist integrates with both cloud-based and on-premise contact center systems. This allows for seamless integration with existing infrastructure, maximizing its effectiveness and minimizing disruption.
How does Verint Real-Time Agent Assist integrate with other tools?
Verint Real-Time Agent Assist integrates with both cloud-based and on-premise contact center systems. This allows for seamless integration with existing infrastructure, maximizing its effectiveness and minimizing disruption.
Top alternatives to Verint Real-Time Agent Assist include Google Cloud Agent Assist, Observe.AI, and Creovai. These competitors offer similar AI-powered solutions for real-time agent assistance, conversation analysis, and improved customer service.
What the main competitors of Verint Real-Time Agent Assist?
Top alternatives to Verint Real-Time Agent Assist include Google Cloud Agent Assist, Observe.AI, and Creovai. These competitors offer similar AI-powered solutions for real-time agent assistance, conversation analysis, and improved customer service.
Yes, Verint Real-Time Agent Assist is a legitimate product. It's safe and offers real-time agent assistance, conversation guidance, and supervisor notifications, integrating with various contact center systems. G2 rates it 4.9/5 based on user reviews.
Is Verint Real-Time Agent Assist legit?
Yes, Verint Real-Time Agent Assist is a legitimate product. It's safe and offers real-time agent assistance, conversation guidance, and supervisor notifications, integrating with various contact center systems. G2 rates it 4.9/5 based on user reviews.
Verint doesn't publicly disclose Real-Time Agent Assist pricing. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
How much does Verint Real-Time Agent Assist cost?
Verint doesn't publicly disclose Real-Time Agent Assist pricing. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.
Verint Real-Time Agent Assist receives positive feedback for its AI-driven guidance and seamless integrations, enhancing customer interactions and operational efficiency. However, some users find the software complex initially, requiring proper training to utilize its full potential.
Is Verint Real-Time Agent Assist customer service good?
Verint Real-Time Agent Assist receives positive feedback for its AI-driven guidance and seamless integrations, enhancing customer interactions and operational efficiency. However, some users find the software complex initially, requiring proper training to utilize its full potential.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.